Customer Ratings & Reviews
- Model:
- MVEM1721F
- SKU:
- 6571814
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 1.7 Cu. Ft. Over-The-Range Microwave with Sensor Cook and EasyClean for its overall performance, ease of use, and sleek design. Many find it quiet while running and appreciate its perfect size and effective microwave capabilities. However, some customers have reported issues with the interior light and noted that the surface is prone to showing fingerprints.
This summary was generated by AI based on customer reviews.
Wonder if anyone else experienced this issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed microwave. Was extremely excited looks great in its new home. Heated up couple slices of pizza, done great. My son then made a ramen and it died in middle of cooking. Like no power to the microwave. Its dead no instrument panel or anything. Unplugged the microwave, and waited. I plugged it back in still dead. Was on the couch and i heard it chime and power back up. So i reset the time and my son made a ramen and worked. Cooked the ramen, but after another bowl it did it again. No power.! Im gonna be taking it in to exchange it... Hope the one i get works
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience. We understand how concerning it must be to have your new LG Microwave (MVEM1721F) model, lose power unexpectedly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If this issue occurs frequently, it could be related to the electrical circuit or the microwave’s internal components overheating. We recommend ensuring that the microwave is connected to a dedicated outlet with the proper voltage and amperage requirements. Additionally, confirm that the ventilation around the unit is unobstructed to avoid overheating. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
For further assistance or guidance, please send us a private message on social media @LGUSSupport. Our team will gladly assist you in exploring potential solutions or help coordinate next steps. We appreciate your patience as we work to resolve this for you. ^Juvy
Home owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Material compare to Old GE Microwave i use to have is very cheap
No, I would not recommend this to a friendPros and cons
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the basic needs. Installed easily. Needs a backlight on selection panel and a louder chime when item is done.
I would recommend this to a friendVent fan runs everytime microwave in use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent fan comes on automatically everytime I use microwave. Old microwave never did this neither does anyone else I know. I spoke to two LG customer support reps on the phone and one LG chat session. None said this was normal. repair ticket was made. Tech came out and said needed new control board and will order. Got call 2 days later from tech. LG says this is normal for this unit. Why didn't any one know? Why isn't this mentioned in owners manual? POOR customer report. POOR advertising. I would have never bought if I knew. Loud fan every time microwave used... NO THANK YOU!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Mark. Thank you for reaching out with your concerns. We understand that you’re experiencing issues with the vent fan on your LG microwave model MVEM1721F, and it’s not performing as expected based on your prior experiences.
We appreciate you taking the time to share this feedback. To address your concerns effectively, please send us a private message on our social media platform via @LGUSSupport. Our team will look into this issue further and provide you with detailed information and assistance regarding the fan operation. We’re committed to resolving this and ensuring your satisfaction. ^Sam
Great microwave, horrible company
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great, install was great, just don’t buy from best buy. The worst customer service ever. Too long of story to go into, basically buy the microwave, just not at Best Buy
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raymond. Thank you for sharing your experience with the LG Microwave (MVEM1721F). We're pleased that the microwave and installation went well, and we appreciate your feedback on the purchase location. You can contact Best Buy customer service at 888-237-8289 for assistance and solutions.
To keep your microwave in top condition, regularly clean the interior and turntable with mild detergent and water, and ensure the air vents are dust-free. This helps maintain efficiency and extends the unit's lifespan. More tips can be found here: https://www.lg.com/us/support/product/lg-MVEM1721F.BRSELGA. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Poor experience
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door glass shattered when I closed the door after 5 months of use. LG won't replace due to physical damage and Best buy protection agreement doesn't cover the glass breaking
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for sharing your experience with the LG Microwave (MVEM1721F) model. We appreciate you letting us know about the door glass issue.
For this model, one helpful step is to check whether the unit is placed on a stable, level surface and that the door hinges are aligned properly, as misalignment can sometimes put extra stress on the glass when closing. If the microwave is still within its warranty period, you can also explore repair options by contacting LG service directly, as replacement parts such as the door assembly may be available. For more guidance, visit https://www.lg.com/us/support/product/lg-MVEM1721F.BRSELGA. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide additional support tailored to your unit. ^Juvy
Defective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks pretty but have been having the same issue others are reporting with the light. Mine went out about two and a half months in. It started dimming and then finally went out. My experience with LG support has been lacking. I have been waiting for three weeks to hear back on a "technician" to call me. I have contacted LG four times but still habven't heard back from the technician. If I could return it I would. This is our second LG and final microwave. We bought a second LG because all of the appliances in our home are LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Luis. Thank you for sharing your experience with us. We understand your concern about the LG Microwave (MVEM1721F) model, especially with the light going out just a few months in, and the lack of communication from our support team. We strive to provide high-quality products and excellent services to ensure a smooth experience.
To help expedite the resolution, we recommend checking to see if there are any updates on your service request through the LG Support portal. If you haven’t received any communication yet, please reach out to us directly via private message on social media @LGUSSupport, and we’ll personally ensure that a technician is scheduled promptly. We’re here to make this right and to provide you with the support you deserve.
We truly appreciate your loyalty to LG, and we want to ensure that your experience moving forward is much more positive. We look forward to helping you resolve this as quickly as possible. ^Juvy
Later gator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine, this is a review of best buy. 14 day return policy? What a joke, that will be the last dollar I spend at best buy. Sayonara.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nicholas. Thanks for clearing that up! It seems like your feedback is really about Best Buy’s 14-day return policy rather than the LG Microwave (MVEM1721F) itself.
If you want to make sure your voice is heard, you can easily submit feedback directly through Best Buy’s customer service portal or reach out to their customer service at 888-237-8289. Just a heads up, return policies are set by the retailer, not LG. If you need more help with your unit, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install guy would not install the microwave due to some electrical issue, so not able to use the microwave still until an electrician comes out. Need my money back on the install
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for sharing your experience with the LG Microwave (MVEM1721F) model's installation. We understand how important it is to have your appliance up and running, and we appreciate you taking the time to let us know what happened. In cases where installation is delayed due to site-specific electrical issues, installers may be unable to proceed for safety and compliance reasons. If you haven't already, we recommend contacting Best Buy customer service at 888-237-8289 to resolve the refund request.
For any additional help, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’ll be happy to assist further. ^Juvy
What a Waste of Money LG and Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't buy this microwave again. I wouldn't buy this from Best Buy. I had it installed by Best Buy and they left without it working. It ended up I should have looked further into my outlet and kept my old microwave. Instead this breaks about a day after the return period is over. Best Buy even with support won't help. LG won't help as they use Unique Service Repair. And they keep rescheduling and say their system is down.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (MVEM1721F) model. We understand your concern about dealing with installation issues and lack of support, especially when your microwave stopped working shortly after the return period. We aim to provide reliable, high-quality products exceeding our customer's needs and expectations. We recommend checking if there are any power issues with the outlet or if there are other troubleshooting steps you can take. Please send us a private message on social media @LGUSSupport. We're here to assist you further and help ensure your situation is addressed as quickly as possible.
We appreciate your feedback and are committed to improving your experience with our products. Thank you for your patience. ^Juvy
DO NOT BUY LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this brand (LG) Best Buy does not repair this brand. I have spent all morning trying to get someone to repair because it over heats and shuts down. You have to go to LG who tells you to schedule with Mr Appliance that could not help without a authorization letter from LG, after 3 hours I still have not resolved. Just bought this a few months ago
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, VickiD. Thank you for sharing your experience with us. We understand that your LG Microwave (MVEM1721F) isn't performing as expected, and we truly appreciate your feedback. We would be more than happy to assist you with this issue.
For the overheating and shutdown problem, we recommend checking the microwave’s ventilation and ensuring it is properly installed with enough space around it for airflow. A blocked vent or inadequate space can sometimes cause overheating.
https://www.bestbuy.com/site/lg-1-7-cu-ft-over-the-range-microwave-with-sensor-cook-and-easyclean-stainless-steel/6571814.p?skuId=6571814
If that’s not the case, please send us a private message on Social Media @LGUSSupport, and we’ll work with you to explore further solutions.
We understand your inquiry, and we’re here to assist you in resolving this as quickly as possible.
—Renzo
Sorry I purchased it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The auto reheat & cook buttons are weird to figure out & have too many extra steps. Fan is too loud, print on buttons is too small (who needs so many buttons)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Verona. Thanks for sharing your thoughts about the LG Microwave (MVEM1721F) model. We appreciate your feedback and understand how important ease of use and comfort are when it comes to kitchen appliances. For the auto reheat and cook functions, we recommend checking out here: https://www.youtube.com/watch?v=rPI7Fy93aII, which includes step-by-step instructions to help simplify the process. As for the fan noise, it's normal for the unit to produce sound during operation, but if it seems unusually loud, make sure the microwave is installed on a stable, level surface and that the vents are clear of any obstructions. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153. If you'd like us to take a closer look or share more tips, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're happy to help. ^Juvy
Turntable issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The turntable started to break after just a couole of weeks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out. We understand the importance of having your LG Microwave (MVEM1721F) model operate reliably, and we appreciate you sharing what happened with the turntable so soon after purchase. We want to help you keep the unit functioning as it should.
One helpful step you can try is removing the glass tray and checking that the turntable support ring is seated correctly on the center hub. If the ring is misaligned or if debris is underneath it, the tray can wobble or appear to break prematurely. For more information, visit https://www.lg.com/us/support/product/lg-MVEM1721F. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
most horrible buy I ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased LG microwave 7-22-24 plus 5 year extended warranty. it worked less than 30 days. called best buy and they passed the buck to LG. I am still waiting for a service date from LG after 5 days even though I have a reference number
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marvin. Thank you for reaching out about your LG Microwave (MVEM1721F) model. We understand your concern about dealing with a malfunctioning appliance so soon after purchase, especially with a warranty in place and difficulty getting a service date. We strive to provide top-notch products and excellent services to ensure a smooth and seamless experience. To address the issue: Confirm with LG that your service request is still active and that they have all the necessary information. Sometimes, a follow-up can help expedite the process. If you’re not receiving timely updates, please reach out to us on social media @LGUSSupport with your reference number and details of the issue. We’ll escalate the matter and work to get you a service date as quickly as possible. ^Juvy
Not happy Best Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this online and did a store pickup and get it home and notice that it's not the 1600 watt you advertised on the specifications.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your recent purchase of the LG Microwave (MVEM1721F) model. We understand how disappointing it can be when a product does not meet your expectations, especially regarding advertised specifications. We aim to offer great service and ensure a smooth and seamless experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Noise levelCons mentioned:Interior light
Works Great, But Light Burned Out Early
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave itself is excellent - powerful, quiet, and very user‑friendly. It looks great above the stove, and the vent fan and cooking functions work exactly as advertised. However, the interior light burned out much sooner than I expected (before the one‑year mark). It’s a small issue but still inconvenient, especially on an appliance that otherwise feels high‑quality. Even with that flaw, I genuinely enjoy using this microwave and think it’s a strong product. Hopefully future versions come with a longer‑lasting interior light.
I would recommend this to a friend Terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Stopped working after 6 weeks, so cannot return to store. I have liked LG products previously, but will never buy their appliances again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Brian. Thank you for sharing your experience with us regarding your LG portable air conditioner model MVEM1721F. We understand the frustration of encountering issues with your unit. Your feedback is important, and we're committed to addressing this matter. Please send us a private message on our social media platform via @LGUSSupport, and our team will assist you in exploring available options for resolution or support. We appreciate your understanding and the opportunity to assist you further. ^Sam
Crap so far
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooked frozen rice for 9 minutes and it blew a fuse. I’ve had this for less than 6 months
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nate. Thank you for bringing this to our attention. We understand how concerning it can be to experience an issue like this with your LG Microwave (MVEM1721F) model, especially within six months of use. Your safety and satisfaction are our top priorities as we strive to provide high-quality products and ensure a smooth and seamless experience. To start, we recommend unplugging the unit and checking the circuit breaker to ensure it's functioning properly. Additionally, try using the microwave with a different outlet to rule out potential electrical issues.
For further assistance, please send us a private message on social media @LGUSSupport. We will be more than happy to explore possible solutions and ensure your microwave operates as expected. ^Juvy
Too Dam Big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was ordering a microwave for my kitchen but this was too dam big wouldn’t even fit the kitchen counter
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ryan. Thank you for taking the time to share your feedback on the LG Microwave (MVEM1721F) model. We understand how disappointing it must be when a product doesn't meet your expectations, especially when fitting perfectly into your kitchen. We strive to provide accurate product information, including dimensions, to help customers make informed decisions. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If there's anything else we can assist you with or if you have any further concerns, please reach out to us on social media @LGUSSupport. ^Juvy
- Pros mentioned:Noise level
Sleek, Powerful, and Easy to Use!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m extremely happy with this LG 1.7 cu. ft. over-the-range microwave! The stainless-steel design looks modern and clean, and it instantly upgraded the look of my kitchen. It heats food quickly and evenly, and the Sensor Cook feature is a game changer. It automatically adjusts the time so nothing ends up overcooked or undercooked. One of my favorite parts is the EasyClean interior. Spills wipe up easily without scrubbing, which is perfect for busy days. The touch controls are simple and responsive, and the display is bright and easy to read. It’s also surprisingly quiet, even when running on higher settings. The ventilation works great, the lighting underneath is bright, and installation was straightforward. For the price, the quality and performance are outstanding. Highly recommend this microwave if you want something reliable, stylish, and easy to maintain!
I would recommend this to a friend