Customer Ratings & Reviews
- Model:
- MVEM1721F
- SKU:
- 6571814
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 1.7 Cu. Ft. Over-The-Range Microwave with Sensor Cook and EasyClean for its overall performance, ease of use, and sleek design. Many find it quiet while running and appreciate its perfect size and effective microwave capabilities. However, some customers have reported issues with the interior light and noted that the surface is prone to showing fingerprints.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great price and works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great, works well, and the price was great.
I would recommend this to a friend LG Microwave Oven
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product works fine. I was distressed by the installation. Installers did not bring a step stool with them. I didn't mind letting them use mine but it is unprofessional to not be prepared for the job. The new microwave installation required new holes to be drilled. The inside of the cabinet was chipped beyond the fender washer. When asked if they had no self-stick covers to hide the chip and holes I was told they did not because Best Buy wouldn't provide any.
I would recommend this to a friendAndrew Whiteley
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Microwave! We got excellent service and will definitely go back to Best Buy for future appliance purchases!!
I would recommend this to a friend- Cons mentioned:Interior light
Known issue - should not be selling this microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this microwave six months and the interior light bulb has gone out. This is a known issue for this microwave, and it is apparently the LED board that needs replacing. The microwave needs to be removed from the wall as access to the LED board and light bulb are through the top of the microwave. My builder friend warned me of LG, and I bought it anyway. Bad news. Additionally, it does not seem to be heating as quickly as it was when I first got it; have to add time to it. Of course, I have no way to test this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andrea. We appreciate you sharing your experience with the LG Microwave (MVEM1721F) model. We understand your concern about having the interior light go out after just six months, especially since replacing the LED board requires uninstalling the microwave. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Regarding the heating performance, we recommend testing with the water cup method—place one cup of water in a microwave-safe container and heat for two minutes. The water should reach a temperature of about 120–140°F. If it’s not heating properly, a service inspection may be needed. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
We want to ensure you're getting the best performance from your microwave. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions for you. ^Juvy
LG Review (not Best Buy)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We will never buy a LG appliance again. Clearly, they don’t stand behind their product or the support they offer their customers through their own standard manufacturer’s warranty. We didn’t purchase any extended protection plans, but we were happy to learn that LG offers a one-year limited warranty from the date of purchase. Per LG, parts and labor are part of that which we were very happy to learn. I made my first phone call to the LG customer support team on 10/6/2024. They scheduled a 3rd party repair company to come out and fix the unit on 10/10/2024. The tech was unable to make the repair but assured us he would let LG know so they could either get a replacement microwave or at least the parts he believed was needed to fix it. No one from LG ever reached back out. We called LG to follow up and was asked to call back Monday 10/21 which I did. They told me another tech would need to come out despite me telling them that the previous tech suggested we needed certain parts or a new unit. Despite that feedback, they said the 3rd party repair company would reach out to schedule with us. That never happened either so I got on the LG website and wrote a letter which resulted in LG assigning a "Presidential Liaison" person who told me they would work this through to resolution. I was asked to provide proof of purchase and serial # of the unit which I did. I was told those things had been added to my file. It's now been a week and despite us reaching back out to this contact, we've not heard back. My family has gone 4 full weeks with no microwave and no solution. This has been a very disappointing experience to say the least. Because of this experience, we decided to buy a new microwave from a different manufacturer and we will not be buying LG products again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Keith. Thank you for taking the time to share your experience with the LG Microwave (MVEM1721F) model. We understand your concern about dealing with ongoing issues and the lack of communication regarding your warranty service. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
To help expedite the resolution, we recommend reaching out to the Presidential Liaison directly, as they are specifically assigned to assist you with your case. Please ensure you have all relevant details at hand to facilitate a quicker response.
In the meantime, if you would like to discuss this further or need additional assistance, please send us a private message on social media @LGUSSupport. We’re committed to resolving this for you and appreciate your patience during this process. Your satisfaction is our priority, and we want to ensure you receive the support you deserve. ^Juvy
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, versatile, works to extract smoke and also heat. I would buy it again without a doubt.
I would recommend this to a friendConsumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, excellent customer service. We are enjoying our microwave.
I would recommend this to a friendNew purchase with issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power Level feature did not work on the new item purchase, or worked intermittently.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, RaPa! Thank you for bringing your LG microwave (MVEM1721F) concern to our attention. We understand how inconvenient it must be to experience problems with the Power Level feature. We want to ensure you get the most out of your purchase with us by looking into this for you and determining the best course of action for your case. To do so, please get in touch with us on social media using @LGUSSupport. -Cazz