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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1200 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the 1.8 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean for its overall performance, ease of use, and sleek design. Many appreciate its features, convenient size, and ample interior capacity. However, some customers have noted concerns about button responsiveness, noise levels, and light brightness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,200 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to install; just make sure you have an extra set of hands for the mounting. Some other reviews state this microwave is loud; I haven't noticed. The fan works great so does the undermounted light. It popped the best bag of popcorn I have ever had and very easy to wipe clean. I don't have any complaints about this unit, though I don't know if I will ever use the rack that came with it. It matches my new LG double oven perfectly. :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice looking replacement!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old under the cabinet microwave that had really needed to go. The handle was falling off and the turntable would no longer function. Beyond that, it simply looked old and outdated. I read quite a few reviews before buying. There were concerns about this microwave being loud, but my old one was louder, so I don't have an issue at all there. I installed this one, with 1 family member, and it looks great. I am room venting rather than externally venting, and didn't have much of an issue with the installation. The holes in the top are not symmetrical. I accidentally flipped the template they provided, and ended up having to cut a couple extra holes in the cabinet, but nobody else is going to know/see that. The new microwave fit in perfectly and works well so far. I've only had it installed for about a month, but all is good so far. I didn't have any frills on the my old microwave, and I don't have any concerns with the functions of this one. I don't really do any 1 button cooking. I set the time and power level for nearly everything I put in the microwave. The appearance is a drastic upgrade from my old black version with the venting on the top front of the unit. The venting for this one is on top and far enough out from the cabinets above that I don't anticipate any concerns there. I don't use the fan or light on the microwave very frequently, like some who have complained do, and I'm not worried about either. I got the microwave when they were having pretty good holiday sales, and I've been very satisfied with the purchase so far. It looks so much better than my old option, both inside and out!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got this microwave installed and couldn’t be happier! It looks so good in our newly remodeled kitchen and works great. We especially love the design and the extra rack to heat two things up at once. Chose this one after a lot of research and would highly recommend It!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great looking microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave in black stainless is beautiful and perfectly matches my LG range. It has plenty of cooking space and lots of cooking features. My only reason for only four stars is the buttons are really hard to push. I don’t understand why you can just barely touch them, but that doesn’t work. You really have to push hard to set the cook time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great microwave almost too powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the melt and soften buttons use them all the time for ice cream and cheese. The reheat sensor is a little too powerful or I haven’t gotten used to it, I usually stop it once it show seconds counting down. At that point the food is piping hot. Other than that it looks fantastic above the stove and the light isn’t too soft like others complain. You can always replace the range light with a brighter led one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Button responsiveness

    Rated 4 out of 5 stars

    LG Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new LG appliances. They are so pretty! they work great, after reading some directions for assistance. Only negative is the keypad is so dark I have to turn on lights to see the buttons. I wish they would like up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When making this purchase I didn't think that it would fit our current space and would be about an inch taller leaving an overhang and not flush to our cabinets. It was a perfect fit and looks great. The door seems to closes hard and there are no major bells and whistles on this model but it reheats food and pops popcorn. That's enough for me!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On my second one. Glad i got the warranty. Microwave is a little loud but works well and has some features that other microwaves dont. The keep warm feature is a favorite when my timing for cooking everything is off and something is done early. I have overhead cabinets that will get pretty dirty and greasy because microwave vents directly on them. I do not have it hooked up to an exterior vent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Printproof Black Stainless

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Printproof Black Stainless is a very elegant look. There are many features to learn and it works quicker than Our previous Microwave. Very Spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Less than optimal install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was less than optimal. Tech said could not install because the bottom of microwave was 1.5 inches too close to stove top. Said it had to be 18” from microwave to stove top. Actually after install to be just one inch too close. Had to have someone else hang it on the wall. So much for the Geek Squad membership that covered a free install. They did haul the old one away for free. We like the Microwave and it seems to work fine.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this microwave for about a month and the aesthetics are great. The functions are easy and does the job well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    LG microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works beautifully, easy to install and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Touchpad doesn't work well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave works great, but the buttons are extremely frustrating to press. The touch pad doesn't work well. When pressing a button, it does not always work and you have to press hard to get it to work. Design Flaw. I have only had this microwave a year and I am already replacing it due to the touchpad issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid microwave with enough options. The black stainless is our go to in our kitchen, with the best of both worlds and matches our stove/oven.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Stainless Steel LG Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Templates made mounting simple. Not very heavy but requires a second person because of the bulk. Cooks and heats similarly to the GE it replaced. 1000 watts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great microwave!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for our lasted full home remodel project as best buy had it in stock. We decided to do all LG appliances on this one and it turned out great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and first great in my kitchen and works really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this mircowave has two shelfs that allows you to warm up more items. The style and color is clean .

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect LG quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another beautiful LG product. Best Buy has the best appliance delivery from time of order to delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this micro wave with along with a stove,bishwasher and fridge and all LG products and we love them all., you can't go wrong with LIFES GOOD PRODUCTS

    I would recommend this to a friend