Customer Ratings & Reviews
- Model:
- MVEM1825F
- SKU:
- 6508562
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the microwave's ease of use, sensor cooking capabilities, and sleek design. Many appreciate its quiet operation and the overall performance, noting that it works well and looks great in their kitchens. Positive feedback also highlights the convenient size and straightforward installation process. While some users mentioned the control panel could be improved and the interior light is dim, the majority of reviews are overwhelmingly positive.
This summary was generated by AI based on customer reviews.
cook setting selectors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall, although the push buttons are hard to see.
I would recommend this to a friendLg microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product cooks things evenly would purchase again
I would recommend this to a friendWifi
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fully functional. But i bought it to turn can on and off and it's light on and off with alexa. It has been a bit tough this part.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave that does well with heating the food
I would recommend this to a friendLike it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all good, quick settings, no rack, no fryer,
I would recommend this to a friendLOUD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and gets the job done... but WOW is it loud. The fan goes on full blast any time you microwave anything.
No, I would not recommend this to a friendSounds like an industrial leaf blower
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horribly loud. Could be because the installers (who showed up 75 minutes after the scheduled delivery and installation time) used the old mounting bracket instead of the one that came with this microwave. Now it will cost a service fee. No wonder the company has had to close the Lakeville, Burnsville, and Shakopee stores.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thanks for reaching out and providing feedback. We're sorry to hear about the inconvenience you have experienced with your LG Over-the-Range Microwave. We rely on our customers like you to let us know what we're doing right/wrong to continue to provide the best experience possible. We would be please to investigate this further, but we must switch to a platform that allows for back-and forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, a Agent will be more than happy to assist you. If you do not have either platform. You can always reach out to us our LG Support Team at (800)243-0000.^Jai.
Dead after 13 months, buyer beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG microwave lasted only 13 months. It no longer cooks or heats up despite everything else working, and there's nothing LG can do about it since it's 30 days out of their warranty. Luckily we purchased a Geek Squad warranty but they won't fix it, only replace it. Not sure installation will be covered and if not, BestBuy will no longer be getting my appliance purchases. Very much regret purchasing this unit. A $300 microwave lasting just over a year is absurd.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chuck. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with your LG Microwave (MVEM1825F) model, just after the warranty period, especially when it no longer heats or cooks despite other functions working. We strive to provide reliable, high-quality products and exceptional services and ensure a smooth experience. In the meantime, to obtain more information, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
It sounds like you’ve already made steps to resolve the issue with your Geek Squad warranty. If installation coverage is a concern, we recommend reaching out to Best Buy customer service at 888-237-8289 to clarify the details of the warranty coverage and confirm what can be included in your replacement. Additionally, we want to ensure you're fully supported, so please send us a private message on social media @LGUSSupport, and we will explore other ways to assist you. ^Juvy
They dont make em like they used to.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is trash,purchsed in 2023 board died a few months after purchase, covered by warranty. Fast forwad to today 12/22/25 the microwave died again yesterday, not under warranty. Very unhappy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for reaching out about your LG Microwave (MVEM1825F) model. We understand the importance of having a microwave that stays reliable long‑term—especially after already needing a board replacement once.
One helpful step you can try is performing a power reset by unplugging the microwave for about 60 seconds and plugging it back in. This helps clear control‑board interruptions and may restore basic function if the unit shuts down due to an internal protection trigger. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d be glad to take a closer look at your experience and review options with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
Didn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m only giving this a 2 star because the model I received did not work :( I did return it and bought a replacement, same model just a slightly smaller version because they were out of this one. Hopefully I have better luck.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Stephanie. We appreciate you sharing your experience with the LG Microwave (MVEM1825F) model. We understand your concern about having been to receive a unit that didn’t work as expected. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations. If your encounter the same issue in he future, you may visit this link for help: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
If you have any questions about your new unit or need assistance, please don’t hesitate to reach out to us via private message on social media @LGUSSupport. We’re happy to help and ensure you get the best experience possible with your LG microwave. ^Juvy
Poor customer service making me look elsewhere
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave lost power 5 months after I purchased it. I understand not everything is perfect but the response has been to replace part by part for the last month. And now waiting on more parts. Still no operational microwave. Didn't have it for Thanksgiving and may not have it for Christmas as this rate. I buy all LG products and this type of service is forcing me to reconsider future purchases. They've spent more on parts and technicians than what the cost of the microwave was. Just give me a new one please.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for providing feedback on your experience with the LG Microwave (MVEM1825F) model. We understand how frustrating it must be to have been without a working microwave for such an extended period, especially during important holidays. We want to assure you that providing excellent customer service and resolving issues promptly is of utmost importance to us. We would like to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure you have a positive experience with our products and service. ^Juvy
I will never buy LG again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating after only 8 months! I contacted LG as it is still under full warranty. They have been "looking for a technician" for over 4 WEEKS now! Over a million people in this area and LG doesn't have one person to repair a microwave? I had to buy a cheap one to be able to eat! You me a repair and $60 LG!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thanks for sharing your experience with the LG 1.8 Cu. Ft. Over-the-Range Smart Microwave. We understand how important it is for your appliance to be reliable—especially when it’s still under warranty. Waiting for service can be incredibly inconvenient, and we appreciate your patience while our team works to locate a qualified technician in your area.
To ensure your case gets the attention it deserves, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. -Junel
find a better microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to replace a 2 year old lg microwave that gave out so not to get a different brand this fit onto old lg bracket so so item new features not worth it
No, I would not recommend this to a friendGreat but no serial number.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The over is great - but it came with no serial number so I can't register it for a warrantee.
I would recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the microwave, but would overheat or randomly shut off for hours at a time. Returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. We appreciate you taking the time to share your experience with the LG Microwave (MVEM1825F) model. It’s great to hear that you liked the design and functionality overall, though we understand your concern about the unexpected shutdowns or overheating can disrupt your kitchen routine. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
When a unit overheats or powers off unexpectedly, it can sometimes be caused by blocked ventilation, especially if the microwave is installed in a cabinet or confined space. Ensuring there’s at least 3 inches of clearance around all sides and the top, as well as checking that the vent filters are clean, can help prevent these types of shutdowns. A power cycle (unplugging for 60 seconds and plugging back in) may also help resolve temporary internal errors.
Even though you've returned the unit, we’d still love the opportunity to assist you should you consider another LG microwave in the future. Please feel free to reach out via private message on social media @LGUSSupport if you have any questions or need help choosing the right model for your needs. We’re always here to support you. ^Juvy
Nice while it works - suddenly failed way too soon
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is not even 6 months old with use about every other day and already has suddenly failed to heat anything. Reset unit, tried numerous things, no heating. Will be using our service plan coverage as soon as we get back from vacation. Unbelievable that the expensive microwave just failed not even half a year old. Not the quality we would have expected from LG or from the price that we paid for this unit. We've previously had over-the-range units from other vendors that lasted 6 years, not 6 months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for taking the time to share your experience with LG Microwave (MVEM1825F) model. We're sorry that the product stopped working shortly after you bought it. We aim to offer good products that meet our customers' needs. If you need help, you can visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544 or you can reach out to us on social media @LGUSSupport. ^Juvy
Exercise caution purchasing this unit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited at first. Unit lasted about a month before randomly shutting off. It replaced a Maytag unit that was roughly 15 years old that never shut off like this. In chat with Best Buy staff to see how to solve this, but for now, I'm not happy. I'll update this when a good solution is made and the replacement/repair doesn't do the same thing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Grant. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with your LG Microwave (MVEM1825F) model, especially after just a month of use. We strive to provide top-notch products and exceptional services and want to make sure you get the solution you deserve.
In the meantime, we recommend trying a simple reset by unplugging the microwave for about 5 minutes and then plugging it back in to see if that resolves the random shutoff issue. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If the problem persists, please send us a private message on social media @LGUSSupport with your details. We will work with you to explore replacement or repair options that will resolve this issue.
We appreciate your patience and the opportunity to assist you. We look forward to hearing back from you after a resolution is made. ^Juvy
This hunk of junk lasted 6 months!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of absolute garbage! I purchased this in December 2024. The thing didn’t even last a year! It’s now June 2025, and it’s no longer heating items up. Something randomly malfunctioned and now it runs but doesn’t work. My Kenmore microwave lasted 20 years!! Luckily we should still be within the warranty which is one year from purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daisie Mae. Thank you for sharing your experience with us. We understand your concern with your LG Microwave (MVEM1825F) model, especially since it stopped working so soon after purchase. We strive to provide high-quality products and ensure a smooth experience for you. Meanwhile, check this link for more information: https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
We're here to help resolve the issue, likely with the heating element. Contact us directly for troubleshooting steps or to schedule a service appointment.
Send us a private message on social media @LGUSSupport, and we’ll assist you in getting everything sorted. ^Juvy
Disgusting and will never purchase again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box excellent option. Far from it. The microwave was covered in food on the inside. The vent guard was missing as well as the mounting bracket. I had to pay my installer extra for the missing parts. This product was definitely not in excellent condition and wasn't inspected at all and I will never purchase from best buys open box system again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, KellyO. We understand your inquiry regarding the condition of your LG MVEM1825F Over-the-Range Microwave upon purchase. Since this was an open box purchase through Best Buy, we recommend reaching out to their customer support team directly, as they manage open box inventory, inspections, and missing parts.
https://www.bestbuy.com/site/lg-1-8-cu-ft-over-the-range-smart-microwave-with-sensor-cooking-and-easyclean-printproof-stainless-steel/6508562.p?skuId=6508562
If you need help with setup, features, or general use of your microwave, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re always here to assist you further. —Renzo
Only lasted 1 1/2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Diode or the Magnetron went out and the Microwave won’t heat at all! There was no warning. All it did was make a little different noise when running for about 10 seconds and then started sounding normal but wouldn’t heat. Obviously it’s going to more expensive to fix than by another one. Today’s world is such a throw away culture. We bought this microwave and an LG stove to match. I hate to break that up so will probably give them a second chance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mark. Thank you for sharing your experience with us. We understand your concern about dealing with the LG Microwave (MVEM1825F) model that is not heating, especially when there was no clear warning. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. It sounds like the issue with the diode or magnetron is affecting the heating function, and we want to assist you in resolving this.
We suggest trying a power reset by unplugging the microwave for a few minutes before plugging it back in, as this can sometimes help with minor electronic issues. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. However, considering the complexity of the problem, we recommend reaching out to a technician for a proper diagnosis. Please send us a private message on social media @LGUSSupport, and we’ll assist you with further troubleshooting steps or warranty support to explore your options. We appreciate your patience and are committed to helping you make the best decision. ^Juvy