Customer Ratings & Reviews
- Model:
- LW1824RD
- SKU:
- 6585659
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers often highlight the excellent cooling performance, noting that it produces a lot of cold air. They also appreciate its ease of installation. However, some customers have found the product to be quite noisy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Installation ease
Happy Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value, ease to install and use. Love the different features and energy efficiency.
I would recommend this to a friend Worst Product Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, doesn't work. Did not install until almost 30 days after purchase just to learn its a piece of junk and BestBuys will not take it back due to their 15 day policy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, George. We understand that your LW1824RD didn’t work right out of the box. We understand how concerning it must be to discover the issue after the return window has closed. One troubleshooting step you might try is checking the power source and ensuring the unit is properly connected—sometimes, a reset by unplugging it for a few minutes can help.
If the issue happens in the future, you may access this link related to this: https://www.lg.com/us/support/help-library/lg-air-conditioner-why-is-my-ac-not-cooling--1342109440312. We greatly value your feedback and will take it into careful consideration. —Avril
- Pros mentioned:Cooling performance, Installation ease
Good air conditioner (very heavy)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first comment is this is a very heavy product. It is 146 pounds in the box. The box is large also. The air conditioner cools very well. Installation process was easy, but made difficult due to the weight of the product. Installation instructions are adequate but sometimes hard to understand. There was suppose to be lock nuts supplied with the product, but regular nuts were in the box. I had to go buy lock nuts because the regular nuts would not hold. Lock washers may work.
I would recommend this to a friend - Pros mentioned:Cooling performanceCons mentioned:Noise level
Ok AC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but it is way too noisy. Even on low the fan is too loud, and lots of things seem to be loose enough to ratel around a lot when the compressor is running. It does do a good job cooling and dehumidify.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, PaulA. Thank you for sharing your experience with us regarding your LG 18,000 BTU Window Air Conditioner. We understand your inquiry regarding the noise level and vibration while the unit is cooling.
https://www.bestbuy.com/product/lg-18000-btu-230v-window-air-conditioner-white/J7G565549S
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
- Pros mentioned:Cooling performanceCons mentioned:Noise level
AC review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cools great, a bit noisy though .the window came bent and one track missing had to improvise, but was still able to install, bought window brackets from Home Depo these sturdier than the ones that came with the ac. Spent more time than expected installing. But its function of cooling awesome, remote control a plus.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding your LG 18,000 BTU 230V Window Air Conditioner. We understand your inquiry and your feedback regarding the noise level and the condition of the installation components upon arrival. We are glad to hear the cooling performance and remote features are meeting your needs.
https://www.bestbuy.com/product/lg-18000-btu-230v-window-air-conditioner-white/J7G565549S
To help manage the noise level, we recommend ensuring the unit is installed on a level surface and that all side panels are securely fastened to minimize vibrations. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Short cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very short cord in my opinion. The cord comes out of the back, right side of the machine. My outlet is located less than few feet away from the left, front of the machine and it will not reach. I am excited to start using this air conditioner. Trying to find an extension cord that will work with the large appliance cord prongs.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there,MelissaL. Thank you for sharing your experience with the LG 18,000 BTU 230V Window Air Conditioner. We understand your inquiry regarding the power cord length and the use of an extension cord. For your safety and to ensure the unit operates at its optimal performance, we strongly recommend that the power cord be plugged directly into a dedicated, grounded 230V outlet without the use of an extension cord, as most standard extension cords are not rated for the high amperage required by a large appliance of this capacity. We understand that your satisfaction and safety are important to us as you prepare to use your new air conditioner.
https://www.bestbuy.com/product/lg-18000-btu-230v-window-air-conditioner-white/J7G565549S
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
- Pros mentioned:Cooling performance
Great AC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works quite well in our home, cools our open plan kitchen, dining room, and living room easily. In the hottest months, it does tend to overwork itself a bit and needs to be turned off for a while.
I would recommend this to a friend - Pros mentioned:Cooling performanceCons mentioned:Noise level
It does the job
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cools the room down quickly but it is a little loud when running at full speed
I would recommend this to a friend - Pros mentioned:Cooling performance, Installation ease
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great unit and lot of cold air produced easy to install and get it cooling
I would recommend this to a friend Walk in cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review is based soley on the value, meaning how many features you get for the price. This unit was recommended by coolbot, for building a walk in cooler. I have not used the product yet.
I would recommend this to a friend- Pros mentioned:Cooling performance
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the item is exactly right. The service was excellent
I would recommend this to a friend - Pros mentioned:Cooling performance
Wasn’t able to try
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have one already works great. But this I don’t know how it worked because I had to return it because it was damage during shipment
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We understand the damage during shipment of your LW1824RD unit. To ensure proper handling in the future, please check the packaging upon receipt and notify the carrier immediately if you notice any damage. For further assistance with this specific issue, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help resolve the situation. We appreciate your understanding. —Avril
- Pros mentioned:Cooling performance
My AC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first time purchasing an AC unit for our garage. Now, the garage is in great working condition.
I would recommend this to a friend - Pros mentioned:Cooling performance
Greatest ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife n I were excited about this purchase and having a cooler living area an thats exactly what we got... We recommend it.
I would recommend this to a friend - Pros mentioned:Cooling performance
A/c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best ever buy.... 111111111111111111111111111111111
I would recommend this to a friend Bad outcome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a true debacle. I purchased this item in store and specifically asked the salesman if the plug was a regular household plug. On delivery it was not. Item returned however spent endless hours on the phone with customer service and still had to pay the return UPS fee. What a frustrating experience.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MarissaG. Thank you for sharing your experience with us. We understand your inquiry regarding your LG LW1824RD window air conditioner and the concerns about the plug type and return process. Since this purchase and return were handled by Best Buy, we recommend contacting them directly for further assistance.
https://www.bestbuy.com/site/lg-18000-btu-230v-window-air-conditioner-white/6585659.p?skuId=6585659
If you have any questions about LG products or need support in the future, please send us a private message on Social Media @LGUSSupport. We appreciate your feedback and patience. —Renzo
- Pros mentioned:Cooling performance
Work good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good proudest you should try it work very good floor my business
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front and back were damaged. I’m 85 and had installers ( friends) . I tried to get a discount but was told should not have been installed . I understand but would like some grace for 85 yr widow
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, HelenJ. Thank you for sharing your experience with us. We understand that the LW1824RD didn't meet your expectations due to the damage upon arrival. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/site/lg-18000-btu-230v-window-air-conditioner-white/6585659.p?skuId=6585659
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this air conditioner because of the brand. I like this name brand. I am pleased with my purchase.
I would recommend this to a friendPoor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a busted ac unit. No satisfaction bad service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jason. Thank you for sharing your experience with your LG Air Conditioner (LW1824RD) model. We understand how you felt about receiving a unit that isn’t working properly and then feel unsupported by service.
For a unit that won’t power on or cool, you can try a quick reset by unplugging the AC for 5 minutes and plugging it back in. Also check that the circuit breaker hasn’t tripped and that the outlet is functioning. If the unit is physically damaged and non‑functional, the next step is to contact Best Buy customer service at 888-237-8289. For more details, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you’d like further assistance with repair options, warranty coverage, for your unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy