Customer Ratings & Reviews
- Model:
- LP1419IVSM
- SKU:
- 12493957
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Life savior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps my bedroom very comfortable during the heat.Short term answer to broken central AC .
I would recommend this to a friendOk ac unit when it works
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This AC unit looks good and is decently quiet. It seems to do an ok job cooling but it cannot keep my 500 square foot attic office below 85 +degrees on 90-95 degree days. The WiFi performance is quirky, working, not working, and working again. The time scheduler function in the app doesn’t seem to work. I can only schedule when it comes on OR turns off based on x hours from when I am trying (not times, just elapsed time) but not both. And now, two months after purchasing it will no longer turn on. I have been waiting for a week for Lg to be able to schedule service. I am now very much regretting this purchase. Ps and the first unit delivered was damaged so I had to brave returning during COVID shutdown. Save $200 and buy another model. This isn’t worth the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
I recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good a/c better than any other LG I’ve purchased. Its look is as good as anything I’ve purchased from anyone else. The inverter tech makes a difference. The exhaust hose design on this model is better that the cheaper ones because it goes straight up and out rather than just straight out the back. Streamlined and worth the cost.
I would recommend this to a friendDO NOT BUY FROM BESTBUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First - false advertisement. I received 10,000 BTU. I was afraid that I'd received defective item as some reviewers had experienced. Perhaps it was during the delivery period for becoming damaged. I wasn't aware that I had less than 30 days to request a refund or return the item. I ordered the item 5/24. I didn't set it up immediately because it wasn't hot yet. I finally set it up a week ago because I wanted to make sure I was under 30 days for return if it was malfunctioning. It's not working the way it should. AC cool air isn't cold enough - it feels like a fan. I had it on for 45mins, it wasn't hot day. My room was under 75 degrees. It didn't cool the room nor the close approximity cold. Also, it wasn't quiet. I could hear buzzing/rattling. Upon contacting Geek Squad since I purchased it, they told me to contact the manufacturer to diagnose the problem. LG is sending a technician. After thinking about it, I don't want them to "fix" it, I want it to be replaced with a new one that works since I received a broken item. Best Buy is telling me I missed the return period and they can't replace it with a new one. Customer service wasn't good. Incompetent. As said, Geek Squad didn't want to check what they could do to resolve the issue even though I have coverage. Don't buy it from here. Hopefully, LG will replace it with a new one if they have a diagnosis rather than "fixing" it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MariM. Thank you for sharing your experience with us. We understand your inquiry regarding your LG portable air conditioner model LP1419IVSM and the issues you’re facing with cooling and customer service. For concerns related to purchase policies and returns, please contact Best Buy directly as they handle those matters.
https://www.bestbuy.com/site/lg-14-000-btu-smart-portble-air-conditioner-white/6354675.p?skuId=6354675
If you need further assistance with your LG product, please send us a private message on Social Media @LGUSSupport. We appreciate your feedback and are here to help. —Renzo
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works efficiently. Cools room in less than 5 mins. Good buy for the money. I highly recommend. Look no further.
I would recommend this to a friendNot Always What Others Suggests
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived a couple days sooner than expected. Packaging was horrible. The bottom of the box had already been cut all the way around it as if it had already been opened. I had to turn the unit on it's side to be able to get in the door and up the stairs, or it would have fallen out. I have had the unit a month and I will honestly say my cheaper $300 unit cooled my room better than this more expensive one. Truly disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you experienced damage from delivery. Please contact Best Buy as soon as possible so that they can facilitate the exchange. ^Jennifer
Love this AC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Being able to control it from anywhere is awesome. Quiet and efficient
I would recommend this to a friendHome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really nice I love it works perfectly WF perfect I recommend this ac
I would recommend this to a friendWorth the price tag!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't sleep without this running during the humid summer nights.
I would recommend this to a friendmisleading but workable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The model number and description is misleading. A 10,000 btu was sent instead. so paying more for less!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LeonardsK. Thank you for sharing your experience with the LG 10,000 BTU Smart Portable Air Conditioner. We understand your inquiry regarding the BTU rating and the description of the unit you received. We understand that portable air conditioners often display two different BTU ratings: the ASHRAE standard (10,000 BTU) and the DOE standard (6,000 or 7,000 BTU), which can sometimes lead to confusion depending on which rating is listed on the packaging. We want to ensure that you are completely satisfied with the cooling capacity of your purchase.
https://www.bestbuy.com/product/lg-10000-btu-smart-portable-air-conditioner-white/J7G5655S3V
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Best Portable A/C
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best portable A/C. Cooling the room fast. Functions are fine. Phone App is complicated and is not good for practical use.
I would recommend this to a friendGood but flawed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this AC unit for 2-3 weeks before returning it. Honestly, it did not cool down our 500sq foot room as well as we'd hoped. It's also pretty loud as well. We ended up swapping it for an LG in wall unit that's working much better than a this portable unit did. However, I did like the wifi options, it was a nice touch.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Very quiet, cools extremely well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble keeping the temperature from staying at the number I set it at. It continues to cool several degrees below that.
I would recommend this to a friendThe Best portable air conditioning unit in the mar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent unit, low noise and high performance
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi Jorge! Thank you for the praise for AC unit model LP1419IVSM. We're glad you can highlight the exceptional cooling performance and low operating noise of this portable AC unit model. Should you ever need support, we're only a few clicks away! Our Facebook and Twitter handle is @LGUSSupport. Don't hesitate to reach out! ^Chris
Beautiful design. Awesome AC
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent AC, But Wi-fi only for 2.4 GHZ not 5 GHZ. Quite enough for first speed. Beautiful design.
I would recommend this to a friendPoor shipping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items came damaged. It was shipped in its original box.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Portable AC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully!! Fits in any window and really helps keep the whole house cool.
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Works great.. Would recommend to others.
I would recommend this to a friendGood product…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good…………………………………………………..as advertised!!
I would recommend this to a friendLife saving product for the summer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life saving product for the summer Have enjoyed for me my family and you can enjoy it as well
I would recommend this to a friend