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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 168 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers often highlight the product's strong cooling performance, noting that its noise level is reasonable for the cooling it provides. Many also appreciate its ease of use, portability, and attractive design, along with simple installation and WiFi options. On the downside, some customers have expressed concerns about the unit's weight and the length of its hose. Additionally, a few reports mention issues with the product's condition upon arrival, the remote control, or discrepancies in advertised size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 168 reviews
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    Nice option to costly central air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very quiet. Cools large room and I like that I can just put it in a closet during cooler weather.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Ease of use

    Rated 5 out of 5 stars

    Gannon

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , and cools my 960 ft town condo very well . It’s rated to cool 502 ft. Easy to use , and awesome software for smart phones .

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Ease of use

    Rated 5 out of 5 stars

    Powerful AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and installation. Provides some of the best foam insulation that I have seen. Does a great job of cutting the heat.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Great A/C, especially at sale price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw this A/C recommended by NY Times Wirecutter several years ago. I recommended it to a friend; she got one, and I set it up for her. I was very impressed with it, and she's been happy with it. 2 years later and I found myself needing 2, as did my father. So I bought 4 of them when they were on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 4 out of 5 stars

    Works great - easy installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my purchase after using for 6 weeks or so. It works as advertised so far - delivery was faster than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and takes up minimal space.Light and portable for easy movement around the house.Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great asset to home office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quite, integrate perfectly with LG app nice appearance features like auto start makes it very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    ICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools more than it says it does very efficient lightweight and quiet let you sleep peacefully

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how powerful this AC put out cold air. This is the best portable A/C unit in the industry by far!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Excellent AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its very quiet and I love the phone app for ease of control.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Noise level

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great A/C. It isn’t too loud and it cools my room fast. I would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Perfect for our needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best portable air conditioner I’ve used. I have to get a blanket when it’s running. Granted, we live in a 1000 sq ft condo in the Seattle area where the temp doesn’t get above 90 very often, so I can’t speak for anything that would require heavier use, but for us it is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    surprisingly quiet. cools fast

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy to have this, surprisingly quiet. most of the time I don't even know it's on. only issue I have is I had to add bottom panel for when I need drain water, that reduce to 4 stars for ese of use.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance, Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great purchase, it’s perfect for my family!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    Extremely happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It works great and is very easy to install and use!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    misleading but workable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The model number and description is misleading. A 10,000 btu was sent instead. so paying more for less!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, LeonardsK. Thank you for sharing your experience with the LG 10,000 BTU Smart Portable Air Conditioner. We understand your inquiry regarding the BTU rating and the description of the unit you received. We understand that portable air conditioners often display two different BTU ratings: the ASHRAE standard (10,000 BTU) and the DOE standard (6,000 or 7,000 BTU), which can sometimes lead to confusion depending on which rating is listed on the packaging. We want to ensure that you are completely satisfied with the cooling capacity of your purchase.
      https://www.bestbuy.com/product/lg-10000-btu-smart-portable-air-conditioner-white/J7G5655S3V
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Pros mentioned:
    Noise level
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy and quiet - heavy to carry - worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    ac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and easy to install. I didn't realize you had to drain the water... but it was no big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 4 out of 5 stars

    Good but too expensive for its price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too expensive for its current selling price, uses a lot of energy, can't use it with my microwave on at thesame time, it makes noise, it is not totally silent. It cools well

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling performance

    Rated 5 out of 5 stars

    LG AC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bit over 1.5 years in and AC still works like champ. Defintely worth a buy for decent size room.

    I would recommend this to a friend