Customer Ratings & Reviews
- Model:
- LP1419IVSM
- |
- SKU:
- 6354675
Customer reviews
Rating 4.2 out of 5 stars with 165 reviews
(165 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the 14, 000 BTU Smart Portable Air Conditioner for its impressive cooling efficiency, reasonable noise level, and ease of use. Many appreciate its overall performance, energy efficiency, and appealing design. However, some customers have noted concerns about its weight and hose length, while others have mentioned issues with the remote control and potential for damage during shipping.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Noise level
Rated 5 out of 5 stars
Perfect for what i need.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, its easy to operate. It’s not too loud and is particularly quiet on sleep mode. i really like sleep mode.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Quiet and well designed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So quiet and well designed. Easy to set up and get going.
I would recommend this to a friend - Cons mentioned:Condition
Rated 1 out of 5 stars
Buy Somewhere Else
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.arrived damaged and box destroyed Best Buy was miserable to work with on picking up and replacing.... NEVER AGAIN
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that your LG product arrived damaged and the box was destroyed. I can imagine how frustrating and upsetting it must be to receive a damaged product, especially when you're looking forward to enjoying it.
I want to acknowledge that this is unacceptable and I'm truly sorry for the inconvenience and frustration this has caused. I can also understand why you're feeling frustrated with Best Buy's customer service, and I want to assure you that we're committed to making it right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Rated 1 out of 5 stars
DO NOT BUY!!! THIS IS JUNK!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!!! THIS ITEM IS JUNK!!! The first unit we got was broken right out of the box. They sent us a replacement unit; the original one went to the junk yard (terrible!!!). Just over a year later the product is out of warranty and it breaks. No cold air. To get it serviced I have to physically bring it to a facility far away (mind you it is heavy). I have to pay $90 dollars just for the inspection and repairs will be on top of that (1/5 of what I paid for it). Insult on top of injury, it has to sit at the facility for 1 month just to have someone look at it!! It’s August!!! This unit is junk!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christopher. Thank you for sharing your feedback about the LG Air Conditioner (LP1419IVSM) model. We understand our concern about experiencing multiple issues with a product, especially when it involves transportation and additional repair costs. We aim to provide outstanding products and services that exceed our customer's needs and anticipations. Please reach out to us on social media @LGUSSupport. We can assist you in exploring alternative repair options or expedite the service process. ^Juvy
Rated 1 out of 5 stars
Item cancelled twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is ridiculous. I tried to order this twice each time it was available on the website after some time both orders were canceled to do item delay. If it’s not available don’t have it on your website.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We're sorry to hear that you had a bad experience with your purchase. We understand that you tried to buy online and got cancelled due to an item delay. For the best assistance, please reach out to the BestBuy customer service team. ^Dan















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