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Customer reviews

Rating 4.3 out of 5 stars with 120 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers enjoy the 14,000 BTU Smart Window Air Conditioner for its cooling performance and quiet operation. Many find that it cools spaces quickly and evenly, and some even say it operates almost silently. The installation process is generally considered easy, especially with assistance. However, a few customers have expressed concerns about the unit's build quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 120 reviews
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought it came with a ch 02 error what a waste of time

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Javier. Thank your for sharing your feedback with us. We understand your concern about receiving your LG Air Conditioner (LW1522IVSM) model, with a CH02 error, especially when it’s brand new. We strive to provide high-quality products that exceed our customer's needs. The CH02 error code typically indicates a problem with the unit’s humidity sensor or a communication issue within the system. For help, try unplugging the air conditioner for about 10 minutes, then plug it back in to see if the error clears. Ensure that the unit is installed correctly and that no parts are obstructed or improperly connected. If the error persists after these steps, please send us a private message on social media @LGUSSupport. Our team will assist you with further troubleshooting or arrange for a technician visit if necessary. We appreciate your patience and are here to help ensure your air conditioner functions properly. ^Juvy LG

  • Rated 4 out of 5 stars

    Looks Nice Arrived Damaged - Best Buy Made it Righ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived damaged, but Best Buy issued a refund with no questions asked. It is a big unit and heavy. Looked well made, but was unable to install it or comment on the performance.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great ac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, quiet as described. This is more of a permanent ac to attach to the window frame. Easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cooling pick

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chilling and quiet air conditioner, demonstrating that LG never disappoint its customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy! It's Quiet! Cool! and Smart!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit after much research thru consumer reports and online blogs. It is MUCH quieter than the other window units I have owned. The fan is actually very efficient and powerful. Even on low fan speed, it can easily cool a large room, or in my case, most of my house (have a smaller one for the computer room on the other end of my home). The installation takes some effort, but if you follow instructions, you can get it done in a couple of hours. I have NO regrets with my purchase. And as a bonus, it's smart. You can set it up to integrate with the LG ThinQ app and Alexa (though I do not use the Alexa integration, yet). The setup can be tricky, so you have to read carefully and follow directions, but once it is done, you can remotely check indoor temps, turn on your AC, or even schedule run times with your smartphone! I whole heartedly would recommend and buy again. LG makes some great appliances!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GR8 A/C

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cold efficient and quiet. Cools 3 rooms, about 600 sq ft easily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JUST BUY IT!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 12000 btu GE ac but it always gave an error so I decided to upgrade to LG window unit because I heard many good things about their AC units. I am glad I bought this unit. It's quiet and literally cools off not only the living room but most of my house. It gets frosty really quick in my home. Don't hesitate, just buy it. You won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would buy it again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product for the price; I've been using it for several days, it's quiet and cools quite well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    lg 14000 btu window ac

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AC works fine is quiet and cools nicely. but i haven't been able to connect it to wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Window Unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 30+ year old window unit with this. Of course this one is much quieter and much more efficient. Has nice features and seems to do a good job cooling the area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool A/C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two seasons this air conditioner does not disappoint. It is pretty quiet and does the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a replacement air conditioner, and found a good deal on this one. Air conditioner is powerful and quiet. Highly recommend for anyone looking to cool off a large area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cools well, very quiet. Happy with this unit.Time will tell but pleased so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Room A/C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner was very easy to install and works great! I use it in a si room that doesn’t have insulation in the walls, and it works very well. Keep the room very comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool, efficient and as quiet as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this unit to cool the living room, dining room and kitchen and it's been blowing air so cold it feels like a polar vortex! Haven't even needed to push it to itself lowest setting, even through several days of >100° temps. This unit is also whisper quiet and moves the air quite well. We like everything about this LG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Window/Wall AC unit there is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! We installed on our wall and love it so far. Plus it’s smart home enabled so we can ask Alexa to change what we need when we don’t feel like using the remote. Truly a great product - cools the house down and everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    14,000 BTU LG dual inverter air conditioner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are appreciating its quiet operation and quick cooling. Also the dual inverter is a great plus to save on energy also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This air conditioner has been a blessing since day one. Our central air unit quit on us in the middle of the summer, was given a quote above $15,000 to replace the unit. I got this life saver from Best Buy for a little over $600, and haven't looked back. I couldn't be happier with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quitest ac ive ever had.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was a little longer than l wanted almost 4hours by myself also bought a bracket to help hold it up ended up not using it there was some heavy duty brackets inside that worked just fine overall cools fast and very quite

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. We appreciate your time for leaving us a review. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words. ~Anthony LG

  • Rated 5 out of 5 stars

    Super quiet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Super quiet. I would recommend this unit to everyone. Love it!

    I would recommend this to a friend