Customer Ratings & Reviews
- Model:
- MSER2090D
- SKU:
- 10853214
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Warranty Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your warranties suck. same product failed within 6 months of purchase the 3/4 yr warranty puchased is no longer valid so i lose out
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Peter. Thanks for sharing your experience with your LG Microwave (MSER2090D) model. We understand the importance of having a warranty process that feels clear and supportive.
One helpful step you can try is to unplug the microwave for about 60 seconds and plug it back in, as this can help reset the internal control system in cases where the unit stops functioning unexpectedly. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. We’d be glad to take a closer look into your experience and review what options may still be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised, just wish the buttons lite up.
I would recommend this to a friendVERY POOR BEST BUY CUSTOMER SERVICE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to review this item as we found it severely damaged when unboxed at home. When purchased, the box was crushed on one corner and when we checked out, we asked for permission to open the box to determine any flaws in the product. This was denied by the cashier. We then asked to see a manager. The cashier phoned the manager, and they declined to come to the register. We were forced to return the product the next day, and it is over a 100-mile roundtrip. VERY DISATISIFIED WITH BEST BUY CUSTOMER SERVICE!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Alan. We understand your inquiry and are concerned to hear that your LG MSER2090S Countertop Microwave arrived with damage to both the packaging and unit.
One troubleshooting step you can try—should you receive another microwave—is to first inspect the door latch and seal by closing the door firmly and selecting a 10-second cook cycle with a cup of water inside. This quick test will confirm that the microwave’s interlock switches and heating element are functioning correctly before regular use.
https://www.lg.com/us/cooking-appliances/lg-mser2090s-counter-top-microwave#pdp_specs
Since this unit was purchased from Best Buy, please contact them directly regarding their return or exchange policy. For any further assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience.
—Renzo
- Pros mentioned:Overall performance
Broke after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working just after a month. Worked well before that.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Darwin. Thank you for reaching out about your LG Microwave (MSER2090S) model. We understand the importance of having your microwave operate reliably.
One helpful step you can try is performing a power reset by unplugging the unit for about 30 seconds and plugging it back in. This can help clear minor electronic glitches that may prevent the microwave from powering on or responding. You can also ensure the door is fully aligned and closing securely, as the safety interlock system will prevent operation if the door isn’t making proper contact. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d be glad to take a closer look into this with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy
Advertised features did not perform well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor cook feature was sub par. Every time I would tap hard enough to open door it would move the microwave so it was no longer parallel on countertop. Very annoying!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Microwave (MSER2090S) model. We understand the importance of having a microwave that performs well and stays stable during everyday use—especially when features like Sensor Cook are meant to make things easier, not more difficult.
To help improve performance, one step you can try is ensuring the microwave’s leveling feet are properly adjusted. Slightly extending the front feet can help keep the unit from shifting when opening the door. For the Sensor Cook feature, wiping the humidity sensor area inside the cavity can also help the microwave read steam levels more accurately during cooking. You can explore more details about your model here: https://www.lg.com/us/cooking-appliances/lg-mser2090s-counter-top-microwave. We’d be glad to assist you further. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and support you directly. ^Juvy
No comments.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not best is ok.lg brand is cheap brand because lot people complaining about all appliances.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the quality and reputation of our appliances, including your LG 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter. Your feedback is important, and we want to ensure you feel confident in the reliability of your unit. We understand the situation and are committed to providing high-quality products that meet our customers' needs.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583QY
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo
I would not buy this again.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I appreciate some of the features, the notification sound is so low you have to stand next to the microwave to hear it. I went through the manual, googled it and contacted LG. Only after excessive time on chat with LG did they concede the volume could not be adjusted. By then it was two weeks later. I am not a Happy Camper.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Diana. Thank you for taking the time to share your experience with the LG Microwave (MSER2090S) model. We’re glad to hear you’re enjoying some of its features, but we understand your concern about the notification sound is too low to be useful—especially if you rely on audio cues in the kitchen. We strive to provide high-quality products that exceed our customer's needs and expectations.
This model does not offer volume adjustment for the end-of-cycle sound. We appreciate you going the extra mile to research and reach out to us, and your feedback is valuable as we continue working to improve future designs.
If there's anything else we can do to help or if you'd like to explore other model options that better suit your preferences, please connect with us directly on social media @LGUSSupport. We're here to help in any way we can. ^Juvy
Micro-Agravation.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far can't get all controls to work properly. still trying to get used to it. " confusing ".
No, I would not recommend this to a friendCalvin
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Child safety lock. Sound notification no good. Touch screen don't work at times.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Microwave (MSER2090S) model. We understand how important it is for a microwave’s controls and alerts to work consistently.
Here’s a helpful step you can try:
A power reset can often stabilize the touch controls. Unplug the microwave for about 60 seconds, then plug it back in directly to a wall outlet. This refreshes the control board and can improve touch sensitivity and sound behavior. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887 and https://www.lg.com/us/support/product/lg-MSER2090S. We’d like to take a closer look at your experience and review what options may be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.within a less than 1.25 years of use, it stopped heating food. Manufacturer warranty does not cover it as it is slightly more than a year
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BharatP. Thanks for sharing what happened with your LG Microwave (MSER2090D) model. We understand the importance of having a reliable microwave that heats your food quickly and efficiently for your daily meals. If your microwave is running but not heating, (1) we recommend performing a quick "Hard Reset" by unplugging the unit for 60 seconds and then plugging it back in. This can sometimes resolve internal control glitches. (2) Additionally, please ensure that the door is fully latched and that there are no obstructions, such as food debris, near the door seals, as a secure closure is required for the heating elements to engage. For more guidance, visit https://www.youtube.com/watch?v=pTCLNZ9l74E. We want to review your past interaction and the current status of your unit to explore available options. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Good microwave bad mica board
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 9th,2025. Had to send it back October 5th, 2025. The mica (cardboard)thing start to fry. Looked like a thunderstorm was happening in side it. Thank goodness for total tech membership.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding your LG 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter. We understand your inquiry and your serious concern about the mica sheet (waveguide cover) malfunctioning, causing a "frying" or "thunderstorm" effect inside the unit shortly after purchase. This is certainly not normal or safe operation, and we are glad you were able to address it quickly through your membership.
The mica sheet protects the microwave's components, and when it fails like this, it is often due to food debris or grease accumulating on it, leading to arcing, or in rare cases, a product defect. Since the unit was returned, we would like to confirm the details of the issue for our quality control.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583QY
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Difficult microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its expensive and difficult to use. The sensor doesnt always work
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there,SarahF. Thank you for sharing your experience with us. We understand your inquiry regarding the sensor cooking and the operation of your LG 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter. We want to ensure your unit is as helpful as possible in your kitchen.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-black-stainless-steel/J7G56583QH
To assist you with the sensor settings or any other features, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
good and bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooks well, but button to open door is questionable
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, CharlotteD. Thank you for sharing your experience with the LG - 2.0 Cu. Ft. Countertop Microwave. We understand your inquiry regarding the door release button. We are glad to hear the unit cooks well, and we suggest ensuring the microwave is on a level surface to allow the door mechanism to operate smoothly.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583QY
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo
Noisy microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inconvenient mechanism to open door. Too noisy when closing door .
No, I would not recommend this to a friendPoor management poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cheated me out of money over Xbox controller you say you would refund me in the store and your manager has heard it. I haven’t seen a refund.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Clyde. Thank you for reaching out about your LG Microwave (MSER2090D) model, and we understand the importance of having store‑related commitments handled clearly. Since refunds for in‑store purchases are processed directly by the retailer, one helpful step you can try is checking your bank or card statement for any pending transactions, as some refunds may take a few business days to appear depending on the payment method. You can also review LG’s product support resources here if you need assistance with your unit: https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
- Pros mentioned:Ease of use
Very good quality microwave oven
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new microwave oven. Food heats quickly and evenly. Microwave is simple to operate. I especially like the two step mechanism that prevents opening of the door accidentally by children.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joann. Thank you for sharing your positive experience with us. We’re really happy to hear that you’re enjoying your new LG Microwave (MSER2090S) model. It’s nice to know that your food is heating up quickly and evenly, and that you find the microwave super easy to use.
We’re especially glad you appreciate the two-step mechanism to prevent accidental openings—safety features like that can really put your mind at ease, especially with little ones around.
If you ever need any tips or have any questions about your microwave, just reach out. We’re always here to help you get the most out of your LG products.
Thanks again for the feedback, and we hope you keep enjoying your microwave! ^Juvy
Pat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is very user UNfriendly. Returned the unit.
No, I would not recommend this to a friendDO NOT BUY IT !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That release button on the side of this machine is a real nuisance. Why on earth should you have to press this button first, before pressing the main square release on the front. Never known a machine before that does this. Also, cannot just select say 5 minutes cook. You have to press cancel at the bottom. Then is asks what Food… I don’t like this expensive machine at all… ZERO STARS ..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, DavidA. Thank you for sharing your experience with us. We understand your inquiry regarding the LG MSER2090D Microwave and the challenges you’re facing with its design and cooking settings. We appreciate your feedback as it helps us improve our products and customer experience.
For the release button, it’s designed for safety purposes, ensuring the door is properly opened and closed for optimal performance. However, if you're finding it inconvenient, please make sure that the microwave's manual is consulted for alternative methods of operation or any settings you might adjust to make the experience smoother.
Regarding the cook time and food settings, you can press "Quick Start" to easily set cooking times such as 1, 2, or 3 minutes without needing to go through the full menu. This can be a faster way to start your cooking session without needing to choose the food type each time.
https://www.bestbuy.com/site/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-black-stainless-steel/6577454.p?skuId=6577454
We’d be happy to explore further options with you. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with additional troubleshooting and solutions.
We appreciate your patience!
—Renzo
Short lifespan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within a few months of light usage. The door closes very loudly as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for sharing your experience with us regarding your LG Microwave (MSER2090S) model. We understand the importance of having an appliance that operates quietly and reliably throughout its daily use. When a microwave stops functioning after a short period, it is often related to the power supply or the internal door switch assembly. To troubleshoot this, please try the following: (1) Power Cycle: Unplug the microwave or flip the dedicated circuit breaker in your home's electrical panel to the "OFF" position for at least 60 seconds. Restore power and check if the unit responds.
(2) Door Switch Check: Ensure there is no debris preventing the door from latching completely, as the internal switches must fully engage for the unit to initiate a cooking cycle. Additional guidance here: https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-noises--20152329269153 and https://www.lg.com/us/support/product/lg-MSER2090S. We’d be glad to take a closer look at what you’re experiencing. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Broke in 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the previous model which lasted about 4 years. I buy this one just cause i believe it wasn't that bad, but this one breaks within a few months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Chris. Thanks for reaching out about your LG Microwave (MSER2090D) model. We understand the importance of having a microwave that stays reliable well beyond just a few months of use.
If the unit stopped working early on, one helpful step you can try is performing a power reset by unplugging the microwave for about 30 seconds and plugging it back in. This allows the internal control board to recalibrate and can help restore basic functions if the issue is related to the electronics. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. We’d be glad to take a closer look and help you move forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy