Customer Ratings & Reviews

Hi, Steven. Thank you for sharing your experience with us. We understand how important it is for your LG Microwave (MSER2090D) model to operate reliably, especially after your initial positive use.

For buzzing or cracking noises followed by the unit stopping, one helpful step is to unplug the microwave for 5 minutes and then plug it back in to reset the electronics. If the noise persists, it may indicate an issue with the magnetron or internal components, which requires inspection by an LG technician. You can review troubleshooting guidance here: https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. Since your unit is within the first 12 months of ownership, LG covers the warranty directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further with service coordination. ^Juvy

Hi, Abia. Thank you for reaching out about your LG Microwave (MSER2090S) model. We understand the importance of having a unit that performs reliably. To optimize your model, (1) ensure it is plugged into a dedicated wall outlet, not a power strip or extension cord, for stable voltage. (2) Also, verify that the turntable ring and glass tray are properly aligned for even cooking. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER2090S. If you’d like us to take a closer look at what’s happening with your unit, we’d be glad to assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Melissa. We appreciate you sharing your thoughts on the LG Microwave (MSER2090S) model. We understand how important it is to have customization settings, including sound control, for a more tailored experience. We strive to provide high-quality products that exceed our customer's needs and expectations. While this model does not have the option to disable alerts, we recommend adjusting the Sound Settings under Settings > Sound to see if a lower volume option works better for you. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-how-to-make-adjustments-with-the-custom-settings-button--20151004354306. Your feedback is valuable, and we'll be sure to share it with our product team for future improvements. If you have any other questions, feel free to send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

Hi, Mary. Thank you for reaching out to us. We understand the importance of having your LG Microwave (MSER2090S) model operate reliably. To address the heating issue, please try the following troubleshooting steps: Unplug the microwave for at least 60 seconds to reset the internal control board. Appliances may mistakenly switch to "Demo" or "Display" mode, causing the timer to count down without the magnetron activating. To exit this mode, open the door and press and hold the Clock or Settings button for a few seconds until "Off" or "On" appears on the display. Put a microwave-safe cup with one cup of water inside and run it on high for one minute to check for heat. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating-properly--20153229630502. We’d be glad to take a closer look at this with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Becky. Thank you for sharing your positive experience with us! We’re so happy to hear that you're enjoying your LG Microwave (MSER2090D) model and all of its features. It’s great to know that the settings are working well for you! We strive to provide high-quality products that exceed our customer's needs and expectations.

If you ever have any questions about using those settings or if you’d like to explore even more features, feel free to reach out to us on social media @LGUSSupport. We’re here to help you get the most out of your microwave. ^Juvy

Hi, Lissette. Thank you for reaching out. We understand the importance of having your LG Microwave (MSER2090D) model operate safely and reliably. When a microwave shuts down with smoke or a popping sound, one helpful step you can try—after ensuring the unit is unplugged—is to check the interior cavity and turntable area for any visible damage or burned components. Sometimes a failed internal fuse or magnetron can cause the unit to power off suddenly. Keeping the unit unplugged until it’s inspected is the safest approach. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. We’d like to take a closer look into what happened and review available support options for your model. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi there, Ironman. We understand your inquiry about the MSER2090S countertop microwave and we take concerns like this very seriously. Your experience is important to us, and we’d like to assist you further to ensure everything is properly addressed.

For immediate support, please send us a private message on social media @LGUSSupport. Our team is ready to help look into this issue, explore available options, and guide you through the next steps.
https://www.bestbuy.com/site/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577451.p?skuId=6577451
We appreciate you bringing this to our attention and look forward to helping you.
—Renzo

Hi, there. Thank you for reaching out and letting us know what happened with your LG Microwave (MSER2090D) model. We understand the importance of having a microwave that operates safely and reliably in your home, and we appreciate you bringing this to our attention.

For an issue involving sparks or visible flame, please ensure the unit is unplugged and not used further. One helpful step you can take is to inspect the interior for any metal objects or damaged waveguide cover, as these can sometimes trigger sparking. You can review the care and maintenance section for this model here: https://www.lg.com/us/support/help-library/lg-microwave-how-to-cleaning-your-microwave--1366666908230. We’d like to assist you further and review the situation in more detail. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you. ^Juvy

Hi, Marvin. Thank you for sharing your experience on the LG Microwave (MSER2090S) model. We understand how disruptive it can be when the microwave randomly turns off, and we’re here to help you with this issue. We strive to provide exceptional services and ensure a smooth experience.

Based on your description, we suggest trying a reset of the unit by unplugging it for about 10 minutes to ensure it resets completely. Additionally, check to ensure the power cord is securely connected and that the microwave is placed on a stable surface, as a loose connection can sometimes cause this behavior. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.

If the issue persists after following this step, please send us a private message on social media @LGUSSupport, and we will assist you in further troubleshooting or exploring the next steps to resolve this.

We appreciate your patience and look forward to assisting you in resolving this matter. ^Juvy

Hi, Robin. Thank you for sharing your experience with the LG Microwave (MSER2090S) model. We understand your concern about the burnt electronic smell and the issues you faced with the unit. We strive to provide high-quality products that exceed our customer's needs. We value your feedback, and we'll make sure to pass it along to our team for further review and improvement. It’s great to hear that Best Buy provided good service for the return and refund. If you need assistance with finding a replacement or have any questions about LG products, please reach out to us on social media @LGUSSupport. We’re here to help with any information or support you might need. ^Juvy

Hi there, ScottJ. Thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback. We’d like to clarify that the LG LSGL6335F gas range is designed with an oven light, which can be controlled using the oven light switch. However, the control panel itself does not have a backlight feature.

We understand this may not have met your expectations, and we recommend reviewing the product specifications for detailed information.
https://www.homedepot.com/p/LG-6-3-cu-ft-Slide-in-Gas-Range-with-EasyClean-Instaview-and-Air-Fry-in-Printproof-Stainless-Steel-LSGL6335F/315878728
If you need further assistance or have additional questions about your range, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you.

Thank you for your patience. —Renzo

Hi, George! Thanks for sharing your experience with your LG microwave. We understand how frustrating it is when a key feature like the turntable fails—especially when the effort to repair or navigate warranty coverage feels more burdensome than it's worth. Your feedback about durability and long-term reliability is important and helps highlight what matters most to customers.

If you ever decide to revisit LG products or want to explore support options, feel free to send us a DM at @LGUSSupport. You can also find helpful resources here: https://www.lg.com/us/support

Appreciate you taking the time to post! -Junel

Hi, Sherry. Thanks for reaching out about your LG Microwave (MSER2090S) model. We understand the importance of having your appliances operate smoothly without affecting nearby devices, especially your cell phone.

One helpful step you can try is ensuring the microwave door and its seals are clean and fully closed, as loose or obstructed door seals can allow minor RF leakage, which may cause interference with wireless signals. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER2090S.BSTELGA. If you need further assistance or would like us to take a closer look, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Amiee. Thank you for sharing your feedback on the LG Microwave (MSER2090D) model. We understand your concern about the door-opening mechanism, especially when it feels inconvenient to operate. We strive to provide high-quality products that exceed our customers' needs and expectations.

We recognize that the dual-button design may not be the most comfortable for everyone, particularly if you have smaller hands.

If you’re finding it challenging, one trick is to use your palm or the base of your hand to press both buttons at the same time, which might give you more leverage and make opening the door easier.

If this issue continues to concern you, please send us a private message on social media @LGUSSupport, and our team will be happy to discuss possible solutions or alternatives to improve your experience. ^Juvy

Hi, Robert. We appreciate you sharing your experience with the LG Microwave (MSER2090S) model. We understand your concern about the unit not meeting your expectations. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. While tempered glass is designed to handle high temperatures, external impacts or unseen stress points can sometimes cause issues. We’d like to gather more details and explore possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy

Hi, Jeffrey. Thank you for sharing your experience with us. We totally get your concern about the LG Microwave (MSER2090S) showing up with a dent, and we’re really glad you found a solution that worked for you. When you’re picking up something from a store, it’s a good idea to give the product a good look over for any signs of damage, like dents or scratches, before you take it home. If you spot any damage, just chat with the store’s staff right away to sort out a replacement. If you need more help, feel free to drop us a private message on social media @LGUSSupport, and our team will be super happy to help you find some solutions. We’re here to support your appliance needs. ^Juvy

Hi, there. We appreciate your feedback on the LG Microwave (MSER2090S) model. We understand your concern about a new appliance that doesn’t perform as expected. We strive to provide relaible, high-quality products that exceed our customer's needs and expectations. If the unit is not heating, we recommend ensuring it is plugged into a dedicated outlet and performing a power reset by unplugging it for 5 minutes. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If the issue persists and you’re still within the return window, exchanging it is a great option. Should you need any further assistance, feel free to send us a private message on social media @LGUSSupport. We’d be happy to help. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand how concerning it can be when your LG Microwave (MSER2090S) model is not heating properly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the unit is powered on but not heating, we recommend unplugging the microwave for a few minutes and then plugging it back in to reset the system. Additionally, ensuring that the door is closing properly and that no obstructions are preventing operation may help. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.

We want to look further into this for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. We appreciate your time and patience. ^Juvy

Hi, Jose. Thanks for reaching out. We understand your feedback regarding the installation of your LG Microwave (MSER2090S) model. Since the issue is related to the third-party installation service, we advise you to contact Best Buy customer service at 888-237-8289 to provide them with feedback on your experience. You can find more information about this microwave and its features here: https://www.lg.com/us/cooking-appliances/lg-mser2090s-counter-top-microwave.

If you need further assistance, please send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

Hi, Staci. Thank you for sharing your experience with us. We understand your concern about the LG Microwave (MSER2090S) model only lasting six months, especially after you had a positive experience with it initially. We strive to provide high-quality products that exceed our customers' needs and expectations. In the meantime, to obtain more information, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
To better assist you, we recommend reaching out to us on social media through @LGUSSupport so we can review your warranty and help find a solution. We’re here to make sure you receive the support you need, whether it’s troubleshooting, arranging for a repair, or replacing. ^Juvy