Customer Ratings & Reviews

Hi, Karen. Thank you for reaching out, and we understand the importance of having your LG Microwave (MSER2090D) model delivered accurately and handled with care. To ensure your records are up to date and to help verify the status of the units currently in transit or returned, please try the following step: Verify the Serial Number: (1) Locate the serial number on the original packaging or the unit itself (typically found on the inner rim of the microwave door). (2) Comparing this to your initial order confirmation can help expedite the tracking of the correct model and resolve any inventory discrepancies. For more help, visit https://www.lg.com/us/guest/track-order/form. We’d be glad to look further into your experience and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hello there, Alan. We understand your inquiry and are concerned to hear that your LG MSER2090S Countertop Microwave arrived with damage to both the packaging and unit.

One troubleshooting step you can try—should you receive another microwave—is to first inspect the door latch and seal by closing the door firmly and selecting a 10-second cook cycle with a cup of water inside. This quick test will confirm that the microwave’s interlock switches and heating element are functioning correctly before regular use.
https://www.lg.com/us/cooking-appliances/lg-mser2090s-counter-top-microwave#pdp_specs
Since this unit was purchased from Best Buy, please contact them directly regarding their return or exchange policy. For any further assistance, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience.

—Renzo

Hi, Peter. Thanks for sharing your experience with your LG Microwave (MSER2090D) model. We understand the importance of having a warranty process that feels clear and supportive.

One helpful step you can try is to unplug the microwave for about 60 seconds and plug it back in, as this can help reset the internal control system in cases where the unit stops functioning unexpectedly. For more guidance, visit https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. We’d be glad to take a closer look into your experience and review what options may still be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can assist you directly. ^Juvy

Hi, Darwin. Thank you for reaching out about your LG Microwave (MSER2090S) model. We understand the importance of having your microwave operate reliably.

One helpful step you can try is performing a power reset by unplugging the unit for about 30 seconds and plugging it back in. This can help clear minor electronic glitches that may prevent the microwave from powering on or responding. You can also ensure the door is fully aligned and closing securely, as the safety interlock system will prevent operation if the door isn’t making proper contact. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. We’d be glad to take a closer look into this with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue assisting you. ^Juvy

Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the quality and reputation of our appliances, including your LG 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter. Your feedback is important, and we want to ensure you feel confident in the reliability of your unit. We understand the situation and are committed to providing high-quality products that meet our customers' needs.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583QY
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. We appreciate your patience. —Renzo

Hi, there. Thank you for sharing your experience with your LG Microwave (MSER2090S) model. We understand the importance of having a microwave that performs well and stays stable during everyday use—especially when features like Sensor Cook are meant to make things easier, not more difficult.

To help improve performance, one step you can try is ensuring the microwave’s leveling feet are properly adjusted. Slightly extending the front feet can help keep the unit from shifting when opening the door. For the Sensor Cook feature, wiping the humidity sensor area inside the cavity can also help the microwave read steam levels more accurately during cooking. You can explore more details about your model here: https://www.lg.com/us/cooking-appliances/lg-mser2090s-counter-top-microwave. We’d be glad to assist you further. Please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and support you directly. ^Juvy

Hi, Diana. Thank you for taking the time to share your experience with the LG Microwave (MSER2090S) model. We’re glad to hear you’re enjoying some of its features, but we understand your concern about the notification sound is too low to be useful—especially if you rely on audio cues in the kitchen. We strive to provide high-quality products that exceed our customer's needs and expectations.

This model does not offer volume adjustment for the end-of-cycle sound. We appreciate you going the extra mile to research and reach out to us, and your feedback is valuable as we continue working to improve future designs.

If there's anything else we can do to help or if you'd like to explore other model options that better suit your preferences, please connect with us directly on social media @LGUSSupport. We're here to help in any way we can. ^Juvy

Hi, there. Thank you for sharing your experience with your LG Microwave (MSER2090S) model. We understand how important it is for a microwave’s controls and alerts to work consistently.

Here’s a helpful step you can try:
A power reset can often stabilize the touch controls. Unplug the microwave for about 60 seconds, then plug it back in directly to a wall outlet. This refreshes the control board and can improve touch sensitivity and sound behavior. For more guidance, visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887 and https://www.lg.com/us/support/product/lg-MSER2090S. We’d like to take a closer look at your experience and review what options may be available. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hello there. Thank you for sharing your experience with us regarding your LG 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter. We understand your inquiry and your serious concern about the mica sheet (waveguide cover) malfunctioning, causing a "frying" or "thunderstorm" effect inside the unit shortly after purchase. This is certainly not normal or safe operation, and we are glad you were able to address it quickly through your membership.

The mica sheet protects the microwave's components, and when it fails like this, it is often due to food debris or grease accumulating on it, leading to arcing, or in rare cases, a product defect. Since the unit was returned, we would like to confirm the details of the issue for our quality control.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583QY
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

Hello there,SarahF. Thank you for sharing your experience with us. We understand your inquiry regarding the sensor cooking and the operation of your LG 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter. We want to ensure your unit is as helpful as possible in your kitchen.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-black-stainless-steel/J7G56583QH
To assist you with the sensor settings or any other features, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

Hi, BharatP. Thanks for sharing what happened with your LG Microwave (MSER2090D) model. We understand the importance of having a reliable microwave that heats your food quickly and efficiently for your daily meals. If your microwave is running but not heating, (1) we recommend performing a quick "Hard Reset" by unplugging the unit for 60 seconds and then plugging it back in. This can sometimes resolve internal control glitches. (2) Additionally, please ensure that the door is fully latched and that there are no obstructions, such as food debris, near the door seals, as a secure closure is required for the heating elements to engage. For more guidance, visit https://www.youtube.com/watch?v=pTCLNZ9l74E. We want to review your past interaction and the current status of your unit to explore available options. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi there, CharlotteD. Thank you for sharing your experience with the LG - 2.0 Cu. Ft. Countertop Microwave. We understand your inquiry regarding the door release button. We are glad to hear the unit cooks well, and we suggest ensuring the microwave is on a level surface to allow the door mechanism to operate smoothly.
https://www.bestbuy.com/product/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/J7G56583QY
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

Hi, Clyde. Thank you for reaching out about your LG Microwave (MSER2090D) model, and we understand the importance of having store‑related commitments handled clearly. Since refunds for in‑store purchases are processed directly by the retailer, one helpful step you can try is checking your bank or card statement for any pending transactions, as some refunds may take a few business days to appear depending on the payment method. You can also review LG’s product support resources here if you need assistance with your unit: https://www.lg.com/us/support/product/lg-MSER2090D.BBDELGA. For further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Hi, Joann. Thank you for sharing your positive experience with us. We’re really happy to hear that you’re enjoying your new LG Microwave (MSER2090S) model. It’s nice to know that your food is heating up quickly and evenly, and that you find the microwave super easy to use.

We’re especially glad you appreciate the two-step mechanism to prevent accidental openings—safety features like that can really put your mind at ease, especially with little ones around.

If you ever need any tips or have any questions about your microwave, just reach out. We’re always here to help you get the most out of your LG products.

Thanks again for the feedback, and we hope you keep enjoying your microwave! ^Juvy