Customer Ratings & Reviews

Hi, Robin. Thank you for sharing your experience with the LG Microwave (MSER2090S) model. We understand your concern about the burnt electronic smell and the issues you faced with the unit. We strive to provide high-quality products that exceed our customer's needs. We value your feedback, and we'll make sure to pass it along to our team for further review and improvement. It’s great to hear that Best Buy provided good service for the return and refund. If you need assistance with finding a replacement or have any questions about LG products, please reach out to us on social media @LGUSSupport. We’re here to help with any information or support you might need. ^Juvy

Hi there, DavidA. Thank you for sharing your experience with us. We understand your inquiry regarding the LG MSER2090D Microwave and the challenges you’re facing with its design and cooking settings. We appreciate your feedback as it helps us improve our products and customer experience.

For the release button, it’s designed for safety purposes, ensuring the door is properly opened and closed for optimal performance. However, if you're finding it inconvenient, please make sure that the microwave's manual is consulted for alternative methods of operation or any settings you might adjust to make the experience smoother.

Regarding the cook time and food settings, you can press "Quick Start" to easily set cooking times such as 1, 2, or 3 minutes without needing to go through the full menu. This can be a faster way to start your cooking session without needing to choose the food type each time.
https://www.bestbuy.com/site/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-black-stainless-steel/6577454.p?skuId=6577454
We’d be happy to explore further options with you. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with additional troubleshooting and solutions.

We appreciate your patience!
—Renzo

Hi, Robert. We appreciate you sharing your experience with the LG Microwave (MSER2090S) model. We understand your concern about the unit not meeting your expectations. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. While tempered glass is designed to handle high temperatures, external impacts or unseen stress points can sometimes cause issues. We’d like to gather more details and explore possible solutions for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist. ^Juvy

Hi, Melissa. We appreciate you sharing your thoughts on the LG Microwave (MSER2090S) model. We understand how important it is to have customization settings, including sound control, for a more tailored experience. We strive to provide high-quality products that exceed our customer's needs and expectations. While this model does not have the option to disable alerts, we recommend adjusting the Sound Settings under Settings > Sound to see if a lower volume option works better for you. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-how-to-make-adjustments-with-the-custom-settings-button--20151004354306. Your feedback is valuable, and we'll be sure to share it with our product team for future improvements. If you have any other questions, feel free to send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

Hi there, Ironman. We understand your inquiry about the MSER2090S countertop microwave and we take concerns like this very seriously. Your experience is important to us, and we’d like to assist you further to ensure everything is properly addressed.

For immediate support, please send us a private message on social media @LGUSSupport. Our team is ready to help look into this issue, explore available options, and guide you through the next steps.
https://www.bestbuy.com/site/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577451.p?skuId=6577451
We appreciate you bringing this to our attention and look forward to helping you.
—Renzo

Hi, Becky. Thank you for sharing your positive experience with us! We’re so happy to hear that you're enjoying your LG Microwave (MSER2090D) model and all of its features. It’s great to know that the settings are working well for you! We strive to provide high-quality products that exceed our customer's needs and expectations.

If you ever have any questions about using those settings or if you’d like to explore even more features, feel free to reach out to us on social media @LGUSSupport. We’re here to help you get the most out of your microwave. ^Juvy

Hi, George! Thanks for sharing your experience with your LG microwave. We understand how frustrating it is when a key feature like the turntable fails—especially when the effort to repair or navigate warranty coverage feels more burdensome than it's worth. Your feedback about durability and long-term reliability is important and helps highlight what matters most to customers.

If you ever decide to revisit LG products or want to explore support options, feel free to send us a DM at @LGUSSupport. You can also find helpful resources here: https://www.lg.com/us/support

Appreciate you taking the time to post! -Junel

Hi, Marvin. Thank you for sharing your experience on the LG Microwave (MSER2090S) model. We understand how disruptive it can be when the microwave randomly turns off, and we’re here to help you with this issue. We strive to provide exceptional services and ensure a smooth experience.

Based on your description, we suggest trying a reset of the unit by unplugging it for about 10 minutes to ensure it resets completely. Additionally, check to ensure the power cord is securely connected and that the microwave is placed on a stable surface, as a loose connection can sometimes cause this behavior. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.

If the issue persists after following this step, please send us a private message on social media @LGUSSupport, and we will assist you in further troubleshooting or exploring the next steps to resolve this.

We appreciate your patience and look forward to assisting you in resolving this matter. ^Juvy

Hi there, ScottJ. Thank you for sharing your experience with us. We understand your situation, and we truly appreciate your feedback. We’d like to clarify that the LG LSGL6335F gas range is designed with an oven light, which can be controlled using the oven light switch. However, the control panel itself does not have a backlight feature.

We understand this may not have met your expectations, and we recommend reviewing the product specifications for detailed information.
https://www.homedepot.com/p/LG-6-3-cu-ft-Slide-in-Gas-Range-with-EasyClean-Instaview-and-Air-Fry-in-Printproof-Stainless-Steel-LSGL6335F/315878728
If you need further assistance or have additional questions about your range, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to assist you.

Thank you for your patience. —Renzo

Hi, Amiee. Thank you for sharing your feedback on the LG Microwave (MSER2090D) model. We understand your concern about the door-opening mechanism, especially when it feels inconvenient to operate. We strive to provide high-quality products that exceed our customers' needs and expectations.

We recognize that the dual-button design may not be the most comfortable for everyone, particularly if you have smaller hands.

If you’re finding it challenging, one trick is to use your palm or the base of your hand to press both buttons at the same time, which might give you more leverage and make opening the door easier.

If this issue continues to concern you, please send us a private message on social media @LGUSSupport, and our team will be happy to discuss possible solutions or alternatives to improve your experience. ^Juvy

Hi, Jeffrey. Thank you for sharing your experience with us. We totally get your concern about the LG Microwave (MSER2090S) showing up with a dent, and we’re really glad you found a solution that worked for you. When you’re picking up something from a store, it’s a good idea to give the product a good look over for any signs of damage, like dents or scratches, before you take it home. If you spot any damage, just chat with the store’s staff right away to sort out a replacement. If you need more help, feel free to drop us a private message on social media @LGUSSupport, and our team will be super happy to help you find some solutions. We’re here to support your appliance needs. ^Juvy

Hi, Jose. Thanks for reaching out. We understand your feedback regarding the installation of your LG Microwave (MSER2090S) model. Since the issue is related to the third-party installation service, we advise you to contact Best Buy customer service at 888-237-8289 to provide them with feedback on your experience. You can find more information about this microwave and its features here: https://www.lg.com/us/cooking-appliances/lg-mser2090s-counter-top-microwave.

If you need further assistance, please send us a private message on social media @LGUSSupport. We're here to help. ^Juvy

Hi, there. We appreciate your feedback on the LG Microwave (MSER2090S) model. We understand your concern about a new appliance that doesn’t perform as expected. We strive to provide relaible, high-quality products that exceed our customer's needs and expectations. If the unit is not heating, we recommend ensuring it is plugged into a dedicated outlet and performing a power reset by unplugging it for 5 minutes. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If the issue persists and you’re still within the return window, exchanging it is a great option. Should you need any further assistance, feel free to send us a private message on social media @LGUSSupport. We’d be happy to help. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Microwave (MSER2090S) model. We totally get your feedback about the unit not working as it should, and we're here to help you out. Our aim is to offer dependable, top-notch products and make sure everything works out just right for you.

Suppose the magnetron and diode have stopped working after just a short time. In that case, it might be a good idea to unplug the unit for safety and check that the outlet voltage is in the right range—sometimes, power supply fluctuations can affect essential parts. It’s also good to double-check when you installed the unit and look into warranty options, since some repairs might be covered.

For more personalized support, feel free to send us a private message on social media @LGUSSupport, and our team will be more than happy to help you find the best solution. ^Juvy

Hi, Staci. Thank you for sharing your experience with us. We understand your concern about the LG Microwave (MSER2090S) model only lasting six months, especially after you had a positive experience with it initially. We strive to provide high-quality products that exceed our customers' needs and expectations. In the meantime, to obtain more information, visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
To better assist you, we recommend reaching out to us on social media through @LGUSSupport so we can review your warranty and help find a solution. We’re here to make sure you receive the support you need, whether it’s troubleshooting, arranging for a repair, or replacing. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand how concerning it can be when your LG Microwave (MSER2090S) model is not heating properly. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If the unit is powered on but not heating, we recommend unplugging the microwave for a few minutes and then plugging it back in to reset the system. Additionally, ensuring that the door is closing properly and that no obstructions are preventing operation may help. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.

We want to look further into this for you. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions. We appreciate your time and patience. ^Juvy

Hello there, Heel. Thank you for bringing this to our attention. We understand your inquiry regarding your LG MSER2090S Countertop Microwave. If the unit sparked and there was smoke while a sponge was inside, it’s important to avoid placing any non-microwave-safe materials in the cavity, as this can cause arcing or overheating. For safety, we recommend unplugging the unit and ensuring nothing flammable remains inside. Since this model was purchased through Best Buy, we kindly recommend reaching out to them directly for further assistance with your concern.
https://www.bestbuy.com/site/lg-2-0-cu-ft-countertop-microwave-with-sensor-cooking-and-smart-inverter-stainless-steel/6577451.p?skuId=6577451
If you still need help or would like us to look into this further, please send us a private message on Social Media @LGUSSupport and we’ll be more than happy to assist. —Renzo

Hi, there. It seems that our product, the LG Microwave (MSER2090D) model, did not meet your overall needs and expectations. We strive to provide high-quality products and exceptional service to ensure a smooth and seamless experience. We want to address any questions or concerns and find a way to make it right. For a more detailed review and tailored solutions, please reach out to us on social media @LGUSSupport. We're ready to assist you and work towards resolving any concerns you have with your unit. ^Juvy