Customer Ratings & Reviews
- Model:
- MSER2090S
- SKU:
- 6577451
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers love the size and ease of use of this 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and Smart Inverter, frequently praising its fast heating speed and quiet operation. Many appreciate its excellent performance and consider it a great value for the price. While some found the control panel challenging to use, the overall positive feedback highlights its many desirable features.
This summary was generated by AI based on customer reviews.
Nice but...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful and nice looking. I found the timer control annoying to use and hard to set to the exact time needed. No handle and no grip on the bottom, so it looks nice but it takes 2 hands to open it and hold it in place.
No, I would not recommend this to a friendJunk and LG doesn’t care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a builder and bought this unit for my personal house . The unit started to fail after 15 months. It started releasing what I believe was radiation and then the unit caught fire internally. LG seemed not to care and didn’t want to examine the unit to find out why it failed. They would not replace the unit and then offered $65.00 but made it so convoluted to collect we didn’t receive that either. I will not recommend LG to any of my customers in the future and if I could would rate LG with 0 Stars.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your experience with us. We understand your concern about the issues you've experienced with your LG Microwave (MSER2090S) model. A microwave malfunctioning to the point of catching fire is a serious matter, and it's critical that we address these kinds of concerns. Our goal is to provide great products and services to keep things running smoothly for you. Whenever you're ready, just drop us a private message on social media @LGUSSupport, and we’ll do everything we can to review your case and explore potential solutions. We really appreciate your feedback and look forward to assisting you further. ^Juvy
- Cons mentioned:Smell
Quality Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ours worked great but didn’t even last 3 months and failed. It now doesn’t heat and has a slight burning smell. LG is reimbursing us for the purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! Thank you for sharing your experience with the MSER2090S. We understand that your unit didn’t last as long as expected and is now showing heating issues and a burning smell.
While it’s good to hear that LG is reimbursing you for the purchase, we recognize that you should have had a reliable product. You may access this link for further assistance:https://www.lg.com/us/support/contact If you have any further questions or need assistance with the reimbursement process, please feel free to send us a private message on Social Media @LGUSSupport. We’re here to help!
We appreciate your feedback and hope to assist you further.
—Avril
LG microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased two of these within the past 50 months. Both went out just over two years after purchase. There shouls be some compensation for bad product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for sharing your experience with us regarding the LG Microwave (MSER2090D) model. We understand your concern, especially after purchasing two units within a relatively short time, only to have both stop working. We strive to provide reliable, top-notch products and ensure a smooth experience.
While we don’t have direct control over the lifespan of individual products, we'd be happy to help explore options for resolving this issue. If both units are still under warranty or have significant issues, our team can assist with warranty checks or troubleshooting. In the meantime, check out https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
Please send us a private message on social media @LGUSSupport with your unit details, and our team will gladly assist you. We're here to ensure you're satisfied with your LG experience. ^Juvy
Dorr opener broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The push button broke on ours, both the panel housing (push button pivot point) and the plastic retainer on the push button itself. Costs over half the cost of a new unit to replace the parts. NOT happy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mugs. Thank you for sharing your experience with your LG Microwave (MSER2090S) model. We understand your concern about the key components that broke, especially when repair costs are so high. We strive to provide high-quality products and exceptional services that exceed our customer's needs and expectations. To ensure that you're getting the best service, we recommend checking if your microwave is still under warranty, as that could potentially cover some repair costs.
If the parts are too expensive to replace, we’d also be happy to explore other options for you. Please send us a private message on social media @LGUSSupport, and we will assist you in finding the best solution. We appreciate your patience and the opportunity to assist. ^Juvy
Looks nice but Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 2 years... Never had a microwave break. Won't warm up anything anymore.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with us. We understand that the LG Microwave (MSER2090D) model not meeting your expectations. Your feedback is important, and we'd like to assist you further. We strive to provide high-quality products that exceed our customer's needs and expectations.
As a first troubleshooting step, we recommend checking the power source to ensure it's plugged in properly and that the outlet is functioning. For additional information, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. If everything looks good on that end, please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions for you. We appreciate your patience. ^Juvy