Customer Ratings & Reviews
- Model:
- LMV2031SB
- SKU:
- 3369024
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, larger size, and quiet operation of this 2.0 Cu. Ft. Over-the-Range Microwave. Many appreciate its fast heating, excellent performance, and attractive appearance. While some find the display challenging to read and the stainless steel prone to fingerprints, the overall user experience is overwhelmingly positive. The microwave's features and design are frequently praised.
This summary was generated by AI based on customer reviews.
Worst product ever plus horrible support and warra
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave went out in less than 6 months. I asked for a replacement and instead they sent a tech and it was "fixed". Fast forward 4 months and microwave is dead again. Called support and they said the 1 year warranty has finished and I would have to buy another unit. horrinlenVEñ1j
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Not installed yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not installed yet, waiting on kitchen renovation to finish.
I would recommend this to a friendI would give it negative stars if I could!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this microwave if you plan to boil anything on the stove below it. There are 4 speeds on the fan and even on the "turbo" setting, the steam does not sufficiently pull into the bottom of the microwave. By the time a pot of spaghetti is done, the front of the microwave and the cabinet above are dripping with condensation. Geek Squad said it was operating as designed, but the direction of the intake from the stove below is not a good design. Waste of money. I wish I would have kept my 15 year old Whirlpool microwave. I never had a problem like this. I will be talking to Best Buy and LG to get some kind of resolution, but I am fairly sure I will be stuck with this thing. Awful. All my appliances are LG, but this has changed my opinion on their products. Never again. Buyer beware!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Have not received yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just recently ordered this. It is scheduled to be delivered on 1/15/2019
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey Melissa, It is great to hear that you have purchased an Over-the-Range Microwave. I would love to see an updated review on the microwave once you have received it. If there is anything we can do to assist you in the near future feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Dented!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three of these came dented so I switched brands! Never really found out if it was good or not!
No, I would not recommend this to a friendVery good cooking box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first microwave and it is very nice to use something modern.
I would recommend this to a friendBrand response from LGAnswers
Posted .I'm so glad that you're enjoying your new microwave but sad to see that it was only given 3 stars. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000.^KH
Cooks fine and reheats fine
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and dark inside oven light inside does show food.
I would recommend this to a friendBroke after one year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after just over a year. Went to use it today. Starts for about 30 seconds then shuts off completely. Came back on after about a minute. Try it again and it shuts down again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not what was addvertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product was not we expected when we read the spects
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options: Phone: 1-800-243-0000 LiveChat or Email: www.lg.com/us/support/chat-and-email-information Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport Thank you for being a part of the LG family.
Ok...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate the popcorn button. It sucks. Doesn’t pop the whole bag.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for bringing this to our attention. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a microwave. It is a typical in-shelf one. Nothing special here.
I would recommend this to a friendPoorly Constructed
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front panel of this microwave is held together with a couple weak plastics clips. They have cracked twice in less than 12 months leaving the number pad hanging off the microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
LG Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic microwave with no real features. There is nothing wrong with the unit. I am sure if you want a no frills appliance this is perfect.I also felt the unit was rather high priced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements.^Venette
Don't waste your money or time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave June 2020. I rarely used it, only for melting butter, chocolate for baking, reheating coffee and making popcorn. Over the past few months, the electric switch on the panel started flipping and the microwave turned itself off. I called in two different electricians to look and the panel and they both told me it was the microwave. I had a microwave repair service over and was told the magnatron was bad. Imagine my surprise for an appliance that got minimal use and was less than 18 months old. NO more LG's for me!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Microwave died a week after it was installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful appearance but just kept shutting itself down after one week.
No, I would not recommend this to a friendNot in use get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Iam trying to remodel my kitchen and I have not used get
I would recommend this to a friendLG microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 18 month. Magnetron failed & had to replace
No, I would not recommend this to a friendStopped heating first time usey
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped heating the first time I used it.... seemed ok the next day so tried a few things again, worked ok to defrost but then went to make rice and stopped heating about 1/2 way through - now have to have service come try to see what’s wrong with it—- used it twice so far! Beyond frustrated! However I will give kudos to LG’s customer service, no hassle and helpful getting quick service call.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If this repair doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Don't buy LG over the range microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer had to install it 5 times and drill 4 extra holes and when they completed the doors over the microwave would not open I had to take the doors off and cut a half inch off the bottom so they would open because it had a hinge that was a half inch above the microwave LG is a no buy Best Buy should have told me about this problem I have had other over the range microwave and never had this issue
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make a high pitch noise when using the energy saver mode. then it just quit working. you have to unplug it and wait 10 sec and plug it back in to reset it self.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette