Customer Ratings & Reviews
- Model:
- LMV2031SB
- SKU:
- 3369024
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, larger size, and quiet operation of this 2.0 Cu. Ft. Over-the-Range Microwave. Many appreciate its fast heating, excellent performance, and attractive appearance. While some find the display challenging to read and the stainless steel prone to fingerprints, the overall user experience is overwhelmingly positive. The microwave's features and design are frequently praised.
This summary was generated by AI based on customer reviews.
It is Broken already
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February virus hit country shut down contractor nit working. Came back in May when things opened back up. Microwave will not heat called June will not stand behind it. Past 30 warrant Very disappointed
No, I would not recommend this to a friendlooks good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't hooked it up yet. Happpppppy Neeeew Yearrrrrrrrrr
I would recommend this to a friendSlow and uneven heatin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive look with many options but middle shelf seems useless
No, I would not recommend this to a friendIf you want a low power microwave this is it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I I could give it zero I would. A microwave under $100 performs better. Sensor setting don’t work well. Standard heating instructions for different food or drinks is never enough. It always requires additional time for something to be hot. It lacks power and accuracy. We previously had a Ge spacemaker 1800 xl which was much better. The install was also non existent. A lot of pain to install something that has lack luster performance. The only upside is it looks nice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Third Party installer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy needs to look for new third party installers. I have had this a month now. The third party installers and cancelled changed and even not showed for appointments. Totally poor service.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not ever buy an LG product again!!!!’ I purchased a microwave, dishwasher and range. After 1 year and 6 months the microwave stopped working, then 2 months after that the dishwasher stopped working. I can only hope the range is not next. LG wouldn’t do anything about it. It is going to be over $600 dollars to fix both. DO NOT BUY LG!!!!’
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Either bad product or bad installation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it is the Microwave or the installation, but it is already broken again. The first time Best Buy installed it, it stopped working after one week, likely because the installers used too long of a bolt to secure it on top. They re-installed a replacement, and now that one is making very unusual sounds from the top in the same area where the long bolt seemed to have cause problems before.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Window blacked out too much...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much of the window on the door is blacked out.. Cant see in to watch the food cook.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 yrs it stopped working. Only took 3 yrs for pieces coming loose and acting up. (Just out of warranty) would not buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sparking of Electricity coming from unit.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy this new, every time in use sparking of electricity buzzing under next to the fan. LG came out twice saw the sparking. They cannot fix the issue. LG said they will replace it, over 5 months. Stacie George keeps pushing us around. If I use this unit it can burn my house down, I have a gas range under.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
questionable quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less than 2 years and already stopped working! Very disappointing, since LG suppose to be one of the better brands out there !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Keypad Electrical Issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for several months and continue to get error messages from the keypad. Error says there is a short, and a technician came out to replace the entire board and keypad. After another 1-2 months, the same error is occurring again. Also I'm not happy with the functionality of this microwave. Normally pressing 2 will express cook for 2 minutes, but this model doesn't do that. Very much regret this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
- Cons mentioned:Clock
Microwave Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has to be replaced because it has a bad door hinge and the clock does not work properly.
No, I would not recommend this to a friend Door hinge requires free space to open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used in a recessed area over stove but it requires me cutting a 1 inch by 14 inch gash in the cabinet for the door to open. Cismetic nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sorry to hear that it did not meet your expectations due to its installation. If you're in need of some guidance with using your microwave, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Blower broke so fast
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month and the blower broke, is on the whole time unless unplug, we had several technicians try to fix it and they can't fix it. It took a long time to fix my problem, and finally they told me to return it to the Store for a exchange, with a code that LG gave me Besides that it works perfect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you encountered an issue with the blower on your microwave but are glad you were able to get it replaced. If you need further assistance, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
LG Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this purchase. I am only 5ft tall I can not see in the viewing window, I feel this product has hot spots and it has uneven heating.
No, I would not recommend this to a friendBroken upon install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave display was broken internally before install and wasn't caught until the installer left. Not Best Buy's fault, LG shipping issue I assume
I would recommend this to a friendNot working after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Sept 2018 and in Jan 2019 microwave stopped working. The timer will continue, however no power or sound. When you push the door in, it will work. Who wants to stand in front of a microwave and hold the door? I paid pretty good money. Unable to return, however I have a 1 year warranty with LG. Also the stainless steel chipped already, pretty disappointed because I thought very highly of LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are experiencing so many problems with such a new microwave! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
can't see in side it.dose to no good light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I expected I can't see inside it its tinted to dark and the light from inside is very dim
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Don't buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for 1 year and 4 months and it just stopped heating up food completely.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette