Customer Ratings & Reviews
- Model:
- LMV2031SB
- SKU:
- 3369024
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the ease of use, larger size, and quiet operation of this 2.0 Cu. Ft. Over-the-Range Microwave. Many appreciate its fast heating, excellent performance, and attractive appearance. While some find the display challenging to read and the stainless steel prone to fingerprints, the overall user experience is overwhelmingly positive. The microwave's features and design are frequently praised.
This summary was generated by AI based on customer reviews.
Broke twice in under three years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave less than three years ago. The magnetron has broken twice so far. The first time LG repaired it under warranty. The magnetron warranty is 10 years but only for the part. It broke again and they refused to pay for service. I would not purchase this product again and I am not paying more money to have it repaired even if they cover the part.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. If you change your mind, please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to schedule the out of warranty repair for you. ^Jennifer
cheap plastic door broke - not only LG issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our door handle broke a few months after purchase. LG brought us a new door but it's the same cheap plastic. If this were a one time thing, I would understand - things happen. However, our very expensive, high end LG fridge also broke. The paddle frame was also made of the same cheap breakable plastic. Then the compressor and heating elements failed separately. Shortly afterwards, the microwave began to fail electronically. LG lost our business for ever. Buying a stove from another company this weekend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your LG products. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Issues right out of the box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, the door makes a metal scraping sound. The door was replaced but it didn’t fix the problem. After a few months it began making a grinding sound. We were forced to make an appointment with LG. Parts were ordered but the appointment was cancelled due to parts not being in. Twice the parts were delivered to the wrong address despite fixing the info repeatedly. This is a summary of our trouble. I don’t want this or any other LG microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We know it can be frustrating to receive a product and experience issues so soon after owning it. We would be happy to look into your repair case to see what we can do to get the issue with the door corrected. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP
This Product, the LH2031ST Microwave is HORRIBLE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in April of 2019 in the Woodlands, Texas. As of this moment, I have had FOUR, replacements. The motor has gone out. The fuse has blown. The original arrived with multiple dents. Do Not Buy!!! And if you do, don't bother with GeekSquad. These guys will find any reason to not perform the service job. Save your money. If this were a car I believe the Lemon Law would apply. Buy something else. Or at least from somewhere else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
DO NOT PURCHASE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave 4 years ago. It began falling apart about 3 months ago. Last week it began burning food that was only placed on reheat in the oven for 1 minute. Now it doesnt work! Total garbage!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We're sorry to hear about your experience with your LG microwave. We understand how inconvenient it is to have your LG microwave after 4 years. We would like you to know more about this; kindly send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we'll be glad to see what we can do to help. ^Dan
Avoid this microwave! Didn't last 18 months!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor, find another brand! LG covers it for 12 months, microwave lasted 16 months with little use. Everything put into the microwave arcs and gets burn marks on it. Now the door is arcing to the base and getting burn marks too. Very dangerous to have an appliance that you can't trust enough to walk away from. LG used to mean a good brand to me, I now see that's not the case. So learn from my mistake! Avoid LG when at all possible.
No, I would not recommend this to a friendlow heat and crapped out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted long enough to be past warranty. Purchased in February 2017 and died in November of 2018 (RIP). Not what I would expect from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Tommy, thank you for your feedback. I hate to see that your microwave only lasted one year. I can understand how frustrating this may be for you. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Not reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave worked for just under a year before breaking. LG sent out a company to repair it after waiting for several weeks because their customer service is terrible. They replaced the entire internal wiring. Starting working. Now a year later, it broke again. Too many headaches.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Don’t plan on cooking anything more than 10 min
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave overheats and stops cooking when cooking anything longer than 10 min. Wish we would have spent more $ and gotten a better one :(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to get to the bottom of this with you, Stacydee82. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Horrible Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its literally burnt out shorted after 7 months. I waited 6 weeks for the replacement part to come in and was assured it was a quirk and it's fine. that means 6 weeks without a microwave?? now it broke again. the motor blew out and it's less then a year old. I'd Neverl buy an LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
door handle breaks easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the door handle breaks very easy the screws are tie to a plastic the plastic breaks super easy i dont recommend it
No, I would not recommend this to a friendBad unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit the first week of November unit failed less than 60 days later best buy said it is over 15 days old, deal with company I've now had to wait over a week for a service technician to come and look at it and I'm looking at potentially two to three weeks before I have a serviceable microwave they hope.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Unreliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had two of these. Both failed just after the factory warranty expired. For the second one I purchased a 5 year plan. It was repaired once then replaced when the magnatron failed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, FrankG. Thanks for reaching out. Hopefully you were able to get your microwave up and running. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Very disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working in less than two years. We are never home so we barely used it. We rather buy another microwave than fixing it because we would spend the same money. All our appliances are from LG we are afraid they will stop working too :/
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Won’t open when installed in standard cabinet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was installed in a standard depth and width cabinet surround. The microwave door requires more clearance than is available at the 30” width, and won’t open. Ridiculous design. Nothing but problems with LG appliance design in our new kitchen. This goes back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble installing your new over the range microwave. We will be happy to help walk you through getting this set up. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke dow.. right before warranty expired (no heating) Got repaired by warranty, and then the carroussel stopped working a month later now out of warranty. Just sucks!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Carlos. Thank for you taking your time for reviewing this LG Over-the-Range Microwave and we'd like to the opportunity to further investigate into what happened. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Should you need any assistance with your LG Over-the-Range Microwave, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
LG means Low Grade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thing already has tons of issues. Exhaust fan is a joke. I bought all three matching appliances and they're all trash, this, the dishwasher, and the fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Tommy. Thank you for taking your time for reviewing your LG 2.0 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and EasyClean. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Broke after seven months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine until it wasn't (though we didn't like the fact that my wife (who is 5' 5") couldn't see into it because of the tinting on the door). LG customer service has been disappointing. It's been more than a month and they still don't know when one of the parts will ever arrive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having an issue with your microwave, but would love to be able to help. Drop us a line on Twitter at @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ so we can get more info and see what we can do. ^AC
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave at the end of 2014. Exactly two years later, the keypad on the machine is dead, and it now requires replacement. This is a bad sign on the quality scale, especially for this brand. I would not recommend this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Failed Inside of a Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this unit less than a year when the exhaust fan failed. First the repair guy ordered the wrong part. Then when the right one came in it was also defective. We STILL don't have a working microwave. I will avoid LG in the future.
No, I would not recommend this to a friend