Customer Ratings & Reviews
- Model:
- LMV2031BD
- SKU:
- 4483501
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers enjoy the ease of use, larger size, and quiet operation of this 2.0 Cu. Ft. Over-the-Range Microwave. Many appreciate its fast heating, excellent performance, and attractive appearance. While some find the display challenging to read and the stainless steel prone to fingerprints, the overall user experience is overwhelmingly positive. The microwave's features and design are frequently praised.
This summary was generated by AI based on customer reviews.
install bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the micro wave, install not so much, fan rubbing noise, install group came out said we had to call LG, LG came out and said install people screwed the microwave down to tight. LG fixed the insatll peoples mistake
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lisa. Thank you for taking the time to share your experience with the LG Microwave (MVEL2033F) model. We're sorry to hear about the installation challenges you encountered. We aim to give great service and make sure our customers have a smooth and easy experience. Your feedback is invaluable, and we are committed to learning from this situation to improve our services in the future. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Keypad Electrical Issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for several months and continue to get error messages from the keypad. Error says there is a short, and a technician came out to replace the entire board and keypad. After another 1-2 months, the same error is occurring again. Also I'm not happy with the functionality of this microwave. Normally pressing 2 will express cook for 2 minutes, but this model doesn't do that. Very much regret this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Do Not Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right after manufacturers warranty
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ChristinaB. We understand your inquiry about your LG 2.0 cu ft over‑the‑range microwave (model MVEL2033F). Thank you for sharing your experience that the unit stopped working just after the manufacturer’s warranty expired. Your feedback is important, and we’re here to help explore possible solutions.
As an initial troubleshooting step, please perform a full power reset by switching off the dedicated circuit breaker or unplugging the microwave for at least 60 seconds. This can help clear any control board errors. While power is off, inspect the plug and outlet to ensure there’s no visible damage and that the outlet is supplying a steady 120 V. After restoring power, try running a basic heating function for one minute to see if the unit responds.
https://www.bestbuy.com/site/lg-2-0-cu-ft-over-the-range-microwave-with-sensor-cooking-and-easyclean-stainless-steel/6508563.p?skuId=6508563
If the unit still fails to power on or operate normally, please send us a private message on Social Media @LGUSSupport. We’ll gather a few more details—such as any control panel indications or error codes—and work with you on the next steps, whether that involves a component check or service options. We appreciate your patience and look forward to assisting you further —Renzo
Lasted 1 year and 6 days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy an LG microwave. Bought it on 5/22/2023 and it just died on 5/28/2024. They will charge you as much to repair the item as buying a new one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for raising your concern. I'm so sorry to hear that your LG microwave has stopped working just a few months after purchase. I can only imagine how frustrating and disappointing that must be for you. I want to acknowledge your frustration and assure you that we take situations like this very seriously. It's unacceptable that your product didn't meet your expectations, and we're committed to making it right.
I understand that the repair estimate is as high as buying a new microwave, which is unacceptable. I want to assure you that we're committed to providing a better solution for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Microwave Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has to be replaced because it has a bad door hinge and the clock does not work properly.
No, I would not recommend this to a friendTemperature Setting Malfunction
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave exhaust fan does not respond to settings. It constantly runs on high whether the setting is medium, low, or high.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eliyahl. Thank you for sharing your experience with us. We understand your concern about having the microwave exhaust fan on your LG Microwave (MVEL2033D) model not respond to the settings and constantly run on high. We strive to provide high-quality products and ensure a smooth experience. This issue may be related to a stuck fan setting or an issue with the control board. We recommend starting by resetting the microwave: unplug it for 60 seconds and then plug it back in to see if this resets the fan’s behavior. For more help, you may visit https://www.lg.com/us/support/help-library/how-to-reset-your-lg-microwave-oven--20152746899458.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting or warranty options. We appreciate your patience and look forward to resolving this for you. ^Juvy
So disappointing, not a real smart device!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed! How can you call yourself a smart device and Not work with Alexa or Google? What a disappointment! The only reason I bought this was to be able to turn on the Micowave by voice. I could have bought a cheaper microwave that does what this does!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we realize your Over-the-Range Microwave with Sensor Cooking and EasyClean fell short of your expectations. So that voice compatibility via Alexa or Google Assistant may one day be an option on our microwaves, feel free to submit the following form: https://www.lg.com/us/support/feedback. As a continuously innovating company, we're always looking to innovate and identify areas we can improve upon that would increase our customer satisfaction ratings. ^Chris
Door hinge requires free space to open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used in a recessed area over stove but it requires me cutting a 1 inch by 14 inch gash in the cabinet for the door to open. Cismetic nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sorry to hear that it did not meet your expectations due to its installation. If you're in need of some guidance with using your microwave, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Blower broke so fast
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month and the blower broke, is on the whole time unless unplug, we had several technicians try to fix it and they can't fix it. It took a long time to fix my problem, and finally they told me to return it to the Store for a exchange, with a code that LG gave me Besides that it works perfect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you encountered an issue with the blower on your microwave but are glad you were able to get it replaced. If you need further assistance, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Best Buy warranty sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy warranty sucks. I can't get anyone from Best Buy to answer the phone or return my call. I'm done wasting my money on Best Buy warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for sharing your experience with the LG Microwave (MVEL2033D) model. We understand your concern about having difficulty reaching customer service, especially regarding your warranty, and we appreciate your feedback. We strive to provide exceptional services exceeding our customer's needs and expectations. We recommend reaching out to Best Buy customer service at 888-237-8289 for a quicker response. For quick help visit this link: https://www.bestbuy.com/site/best-buy-membership/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014. If you have any specific concerns about your unit that we can assist you with, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you further. We appreciate your patience and look forward to assisting you. ^Juvy
LG Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this purchase. I am only 5ft tall I can not see in the viewing window, I feel this product has hot spots and it has uneven heating.
No, I would not recommend this to a friendDamaged Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this microwave. When we tried to remove it from the box, the whole back side was bent. The box was in bad shape when it was delivered so we think that is why the appliance got crushed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DonnaB. We would like to express our gratitude for taking the time to review your recent experience with our LG Microwave (MVEL2033F) model. We understand how frustrating it must have been to receive a product in a damage condition. This is not the quality and service we want our customer to experience. We recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we are committed to ensuring that you receive the support and reliable performance you rightfully expect from our products and service. ^Juvy
Broken upon install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave display was broken internally before install and wasn't caught until the installer left. Not Best Buy's fault, LG shipping issue I assume
I would recommend this to a friendNot working after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Sept 2018 and in Jan 2019 microwave stopped working. The timer will continue, however no power or sound. When you push the door in, it will work. Who wants to stand in front of a microwave and hold the door? I paid pretty good money. Unable to return, however I have a 1 year warranty with LG. Also the stainless steel chipped already, pretty disappointed because I thought very highly of LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are experiencing so many problems with such a new microwave! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the reviews and checking consumer report about LG Microwaves I decided to purchase the LG 2.0. The product looked great installed, but when you open the door it makes a clicking noice at the hinge. There plenty of room, the microwave is not touching the sides, yet the door is buckling at the henge. I would not buy this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
can't see in side it.dose to no good light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I expected I can't see inside it its tinted to dark and the light from inside is very dim
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Don't buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for 1 year and 4 months and it just stopped heating up food completely.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
geek squad fails
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You do not value my opinion. Or my life. I had a range installed and 10 days later I realized that my house was full of natural gas. I tried to bring it to your attention and you just didn't care. I will keep telling you until you acknowledge the problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Great for 4 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magneto went out after 4 years, yes it’s warrantied but it cost more to replace it than to buy a new one.
No, I would not recommend this to a friendHighly rated Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews on this item were very high on Best Buy and consumer report. The microwave looked great, to save money I paid a neighbor to help me install it. After I installed it I noticed annoying clicking sound coming from the hinges. The model in the store did not make that sound, because I returned on the 16 day I was only able to get a store credit. I will never buy LG again. So disappointed.
No, I would not recommend this to a friend