Customer Ratings & Reviews

Purchased in 2016 and died in 2022. Finish started chipping off after a few years

Works fine, but wouldn't buy any LG applncs again!

got this item open box excellent. its an over the range product and it suffices for what i need it. nothing else. its not convection.

Comes with a 10 year warranty on the motor the most in the industry.

A decent microwave but we have noticed two things, one, the buttons have to be pressed with considerable force to get it to register and more importantly, two, the light. Underneath this unit is a light that illuminates the stove. If you leave this light on, say for an hour, and then open the door of the microwave and place your hand on the other side of that light, it is hot, and I mean it will burn you instantly hot. This can not be a good thing. Certainly not what we were expecting from an LG product. They are usually more expensive as a premium product but this one is made rather cheaply. Disappointing.

Matches and simple but very nice and easy to use , color and controls are very nice

Love the microwave with the exception of the fact that it scratched extremely easily. Not sure how as it was well after it was mounted and it is at the top of the microwave which doesn't come in contact with anything...we had purchased the fridge/oven and microwave and the entire package left a lot to be desired.

I like this microwave. It is powerful and has convienent touch keyboard.

i can cook faster and very much less noise it makes from my old one

Worked fine for the first 13 months when I didn’t use it much . Being at home quarantined the family depended on this microwave and it broke. The microwave started to make a strange lawn mower type noise which per my research was the magnetron failing. It continued to get worse throughout the next few weeks and sounds like it’s about to blow up!! I had a KitchenAid prior to this which lasted 5 yrs but thought I’d try an LG but that was a huge mistake. Of course the thing fails after the warranty is over and even though the magnetron is still under warranty the repairs for that cost almost as much as a new microwave. This is ridiculous and LG should cover the repairs as well. I complained to the CEO and some woman named Tori said she would get back to me but that hasn’t happened!!! On a side note Best Buy’s Geek Squad did a terrific job when they installed this back in April so I will continue to purchase from them but never LG again as this experience has left a bad taste in my mouth!!

Today received this microwave and had Best Buy installers install the same. The installers were not at all professional. We don’t have an external vent and the installers were supposed to change the vent motor direction to make it a front exhaust. But that was not done and after when I checked and found the vent was blowing somewhere inside I called them back immediately but no response. Called back Best Buy customer service and got a new date for the reinstallation for 22nd Oct. so until for next 22 days, I am unable to use the vent. Ready a very bad experience.

Broke less than 20 hours after installation. None of the buttons on the door work. Three weeks after calling LG support I still do not have a working microwave. Have been getting inconsistent messages about getting this resolved. The door is on back order. Based on my experience, the experience of an acquaintance with an LG over the range microwave with door button issues, and the back order status of the door, it makes me question the reliability of this product. Would have given zero stars but the system does not let me.

Loved that it was so quite at first but started sounding like a regular loud microwave after a couple of months.

I would give zero stars if able to. We purchased this MW about a year ago. It worked fine for a month and then the power would shut down after 3-5 secs. The repairmen had to come back twice to fix. Seven months after that the MW went out of commission for power loss again and popcorn setting not working, and essentially has not been working since (overall about 4 months of lost usage) due to lackluster repair, waiting for parts, and continuing failure. It is still not fixed and at this point we want a replacement. Customer "Service" was contacted multiple times. Frustrating experiences with CS reading from their script. Filed 2 complaints with "President" No response. Call backs from LG have not occurred, ever. Promised that "we will back to you in 24 hours" Nope, never happened and LG is continuing to block me from getting a replacement. I am amazed that they continue with this. They would have saved themselves some decent money by not sending repairmen 7 times. Would not recommend.

I purchased this unit along with the complete kitchen suite of LG appliances. From day one after install it has been nothing but a problem. Heat generated from cooking on my new LG range caused the control board on the microwave to fail. After the control board was replaced the internal fan and resonator failed. I have had LG service at my home three times to fix this microwave and am scheduled for a fourth. For the most recent issues I have had to wait nearly a month to get the unit repaired due to a part being backordered. LG thinks it's ok to have a customer wait a nearly a month without being able to use the failed appliance. I think that is poor customer service. I requested the unit be replaced after the second repair service visit. Then I demanded it get replaced after the current problem with the unit - LG denied. Their obvious position is that it is ok for the customer to do without the appliance. I purchased the kitchen suite on 6/29/19. In less than six months I have nothing but problems with this microwave and the LG dishwasher I purchased (control board had to be replaced on this as well). My suggestion is to think twice before purchasing LG appliances. I know I will not purchase LG again. I would have a totally different attitude if LG customer service had some compassion and cared about the customer experience. They definitely do not care. If you must buy LG appliances consider extended warranty you'll need it.

This microwave worked only 4 months and then completely died. Even before it died it didn't heat food well and took much longer to cook items then our last microwave. The warranty for the microwave allows for a free repair but it's been two weeks and lg still has not fixed it and now they said it will be almost 3 weeks before the repair. We are very disappointed in this microwave and lg's service.

Don't Buy - bought in 2021 and had it installed by BestBuy Was replaced in 2021 - then a major repair done in 2024 - microwave was making a loud bang when you first turned on - It was out of warranty - becuase of safety issue LG sent a technician out for free and he replaced all the inner workings - now on the blink again - total waste of money and time. LG won't stand behind their products. Also have an LG Gas oven purchased in 2021 - has had 2 repairs so far - had to pay BestBuy to repair in 2024 because LG would not fix a former issue they caused from former repairman.

Sensor that detects when food is done went out within the first year. Unable to use preprogrammed food settings because of it. Works fine manually. LG products have a tendency to break within a couple years and it's cheaper to buy new rather than fix it.

Bought this May 2020, and then it completely broke in May 2023. The clock and overhead light still works, but as far as cooking goes, it would cost more than the microwave! It worked great for the 3 years we had it, sadly, not sure if I'd buy another LG microwave because of this.

Bought this microwave in 2016. In 2019 the Magnatron tube failed and it would not heat. Had to have a repair guy replace the tube. The tube was under warranty but had to pay for labor. Then again in Oct 2021 the Mag Tube failed again. The guy who fixed it wont fix LG's anymore because they are to hard to repair and he cant get parts. Stay away from this Microwave.