Customer Ratings & Reviews

Even the cheapest microwave would last longer than LG. Don’t waste your money. Mine stopped heating after 2years. Reached out to LG, they said that the warranty is expired and I have to pay for someone to come over to take a look at it. Poor customer service. So, I got rid of it and purchased another brand. Never going back to LG. I’m worried about the rest of my LG appliances.

less than 2 years old and stopped heating. Maked a loud noise when it did work

Thank you for your help Juan G! Velvet Skye & Lorna were completely unhelpful on making a purchase. Surprising as I thought bestbuy was in the business of making money by making sales. If bestbuy goes through a layoff; I just named two of your deadwood low performers to add to your list. You're welcome. Appreciate your help Juan G.

I bought this microwave for my new house. A couple of months in it intermittently quit heating food. I filed a claim and they fixed it. (Kind of). When my initial warranty was about up I bought the extended warranty because I was still a little worried about it. I was thankful I did when the same issue started happening again. Unfortunately, when I called in my warranty claim LG said they wouldn't cover it because of the terms and conditions. I would not recommend this microwave or LG products because of their customer support. I would highly recommend not to waste your money on the extended warranty. They are just trying to take your money with no plan to cover the warranty claims.

I bought three LG appliances in May 2013. A high class fridge (so I thought), this microwave and a gas range. The fridge had to be completely replaced (after they attempted to repair it 4 times). Now this microwave has stopped working, it has power but it will not heat up food. These appliances are only 18 months old. I will never buy another LG product again.

I have had this microwave for about 2.5 years. A few months ago several of the screens buttons started to not work. For example, the number 7 button doesn't work and several other of the programming buttons have stopped working. Also, for the last 2 years, the unit makes a strange grinding noise at times, not always.

This microwave worked well for two years, 11 months, then stopped working and it was not worth fixing as the repair was more than I paid for it. Would not recommend. Replaced with a Samsung and hoping it lasts.

Based on features and reliability, this product would probably score high. But, the engineers designed this blind to real world installations. This microwave says that it needs 30" width to install. That is very common. What is not common is that the engineers made the door pivotal extra inch on the left side. So if you have a wall oven next to your cooktop, as I do and is not unheard of, you can not open the microwave door. If your cooktop is next to wall, you might run into the same issue, Due to lack of insight these Samsung engineers engineered a microwave that excludes some kitchens that have the minimum 30" clearance that is standard in the industry, but don't fit into the generic 12" deep wall cabinets on either side of the microwave. This is really sad on the part of Samsung.

Extremely disappointed in another LG product short fall. Issues with Washer/Dryer early failure and warranty in the same pattern as this microwave. Chased warranty from home warranty, to Best Buy, to Best Buy electronic repair, to LG corp. Simple Magnetron 10yr joke warranty ($45 part) turned into $300 warranty repair Could not even purchase part through LG or Sears. Phone help desk 35min to 1 hr hold, before transfer to Executive Help Dept (complete with repeating brainwash message every 15 seconds) then no satisfaction. The product should not have failed in the first place but support is even worse. Would never recommend an LG Appliance to a friend

Had this for less than two years. 23 months to be exact and getting an error code of F-3. Meaning touchpad is shorted out. $400 for a microwave that lasts for 23 months is not acceptable. To make matters worse the repair part is not available. So I will be forced to replace this microwave. Cannot see food cooking because of black panel inside of the door. Stupid design. My suggestion would be to pass on this model and brand. First and most likely last LG appliance I purchase. Had a GE before that lasted well over ten years.

It still runs, but installed less than 5 years. The bar above the door that contains the vent just fell off. JUST FELL OFF. Poorly made.

Our door handle broke a few months after purchase. LG brought us a new door but it's the same cheap plastic. If this were a one time thing, I would understand - things happen. However, our very expensive, high end LG fridge also broke. The paddle frame was also made of the same cheap breakable plastic. Then the compressor and heating elements failed separately. Shortly afterwards, the microwave began to fail electronically. LG lost our business for ever. Buying a stove from another company this weekend.

First, the door makes a metal scraping sound. The door was replaced but it didn’t fix the problem. After a few months it began making a grinding sound. We were forced to make an appointment with LG. Parts were ordered but the appointment was cancelled due to parts not being in. Twice the parts were delivered to the wrong address despite fixing the info repeatedly. This is a summary of our trouble. I don’t want this or any other LG microwave.

We purchased this microwave less than three years ago. The magnetron has broken twice so far. The first time LG repaired it under warranty. The magnetron warranty is 10 years but only for the part. It broke again and they refused to pay for service. I would not purchase this product again and I am not paying more money to have it repaired even if they cover the part.

I purchased this microwave in April of 2019 in the Woodlands, Texas. As of this moment, I have had FOUR, replacements. The motor has gone out. The fuse has blown. The original arrived with multiple dents. Do Not Buy!!! And if you do, don't bother with GeekSquad. These guys will find any reason to not perform the service job. Save your money. If this were a car I believe the Lemon Law would apply. Buy something else. Or at least from somewhere else.

The microwave was installed on 02/22. The clock has started freezing. Sometimes the time display is stuck, sometimes the cook time is set. I am very disappointed.

Do yourself a favor, find another brand! LG covers it for 12 months, microwave lasted 16 months with little use. Everything put into the microwave arcs and gets burn marks on it. Now the door is arcing to the base and getting burn marks too. Very dangerous to have an appliance that you can't trust enough to walk away from. LG used to mean a good brand to me, I now see that's not the case. So learn from my mistake! Avoid LG when at all possible.

Lasted long enough to be past warranty. Purchased in February 2017 and died in November of 2018 (RIP). Not what I would expect from LG.

Microwave overheats and stops cooking when cooking anything longer than 10 min. Wish we would have spent more $ and gotten a better one :(

I purchased this microwave 4 years ago. It began falling apart about 3 months ago. Last week it began burning food that was only placed on reheat in the oven for 1 minute. Now it doesnt work! Total garbage!