Customer Ratings & Reviews
- Model:
- LMV2031ST
- SKU:
- 3544029
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers enjoy the ease of use, larger size, and quiet operation of this 2.0 Cu. Ft. Over-the-Range Microwave. Many appreciate its fast heating, excellent performance, and attractive appearance. While some find the display challenging to read and the stainless steel prone to fingerprints, the overall user experience is overwhelmingly positive. The microwave's features and design are frequently praised.
This summary was generated by AI based on customer reviews.
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make a high pitch noise when using the energy saver mode. then it just quit working. you have to unplug it and wait 10 sec and plug it back in to reset it self.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
looks good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't hooked it up yet. Happpppppy Neeeew Yearrrrrrrrrr
I would recommend this to a friendIt is Broken already
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February virus hit country shut down contractor nit working. Came back in May when things opened back up. Microwave will not heat called June will not stand behind it. Past 30 warrant Very disappointed
No, I would not recommend this to a friendSlow and uneven heatin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive look with many options but middle shelf seems useless
No, I would not recommend this to a friendThird Party installer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy needs to look for new third party installers. I have had this a month now. The third party installers and cancelled changed and even not showed for appointments. Totally poor service.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 9 months not working anymore l have fight whit the warranty lost time well
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Wilon. Thanks for sharing your feedback with us. We understand your concern about having your LG Microwave (MVEL2033F) model stop working just 9 months in—especially when you're trying to rely on the warranty for support. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. If you’d like more information, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316. If it’s within the 1-year limited warranty, repairs should usually be covered, so if you’ve experienced any delays or communication hiccups, we’re here to help sort that out.
Just reach out to us directly on social media @LGUSSupport with your case number, and we’ll do our best to assist you further and escalate things if necessary. You deserve a working unit without any hassle. Take care! ^Juvy
Avoid, poor build quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as part of the LG package, avoid this microwave. We do daily cooking and this thing died in 1.5 yrs...what a waste. Had best buy protection for only a year...should have kept it longer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi. there. Thank you for sharing your feedback on the LG Microwave (MVEL2033F) model. We understand that it is important for your appliance to last long. We strive to provide high-quality products and ensure that our customers receive the best possible value for their money. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
If you want a low power microwave this is it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I I could give it zero I would. A microwave under $100 performs better. Sensor setting don’t work well. Standard heating instructions for different food or drinks is never enough. It always requires additional time for something to be hot. It lacks power and accuracy. We previously had a Ge spacemaker 1800 xl which was much better. The install was also non existent. A lot of pain to install something that has lack luster performance. The only upside is it looks nice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 18 month. Magnetron failed & had to replace
No, I would not recommend this to a friendNo LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not ever buy an LG product again!!!!’ I purchased a microwave, dishwasher and range. After 1 year and 6 months the microwave stopped working, then 2 months after that the dishwasher stopped working. I can only hope the range is not next. LG wouldn’t do anything about it. It is going to be over $600 dollars to fix both. DO NOT BUY LG!!!!’
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Either bad product or bad installation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it is the Microwave or the installation, but it is already broken again. The first time Best Buy installed it, it stopped working after one week, likely because the installers used too long of a bolt to secure it on top. They re-installed a replacement, and now that one is making very unusual sounds from the top in the same area where the long bolt seemed to have cause problems before.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the microwave has not been installed. The delivery team has rescheduled the date several times without my consent or input. For example, it was supposed to be installed tomorrow, 12/2. I got a confirmation yesterday AM. In the PM, I was notified it would be installed on 12/5. I bought a dishwasher also. Last purchsaes I will make at BestBuy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the multiple reschedules. We recommend contacting your local Best Buy regarding installation. ^Jennifer
Window blacked out too much...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much of the window on the door is blacked out.. Cant see in to watch the food cook.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do Not Buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right after manufacturers warranty
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, ChristinaB. We understand your inquiry about your LG 2.0 cu ft over‑the‑range microwave (model MVEL2033F). Thank you for sharing your experience that the unit stopped working just after the manufacturer’s warranty expired. Your feedback is important, and we’re here to help explore possible solutions.
As an initial troubleshooting step, please perform a full power reset by switching off the dedicated circuit breaker or unplugging the microwave for at least 60 seconds. This can help clear any control board errors. While power is off, inspect the plug and outlet to ensure there’s no visible damage and that the outlet is supplying a steady 120 V. After restoring power, try running a basic heating function for one minute to see if the unit responds.
https://www.bestbuy.com/site/lg-2-0-cu-ft-over-the-range-microwave-with-sensor-cooking-and-easyclean-stainless-steel/6508563.p?skuId=6508563
If the unit still fails to power on or operate normally, please send us a private message on Social Media @LGUSSupport. We’ll gather a few more details—such as any control panel indications or error codes—and work with you on the next steps, whether that involves a component check or service options. We appreciate your patience and look forward to assisting you further —Renzo
Not good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 yrs it stopped working. Only took 3 yrs for pieces coming loose and acting up. (Just out of warranty) would not buy again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
questionable quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less than 2 years and already stopped working! Very disappointing, since LG suppose to be one of the better brands out there !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
install bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the micro wave, install not so much, fan rubbing noise, install group came out said we had to call LG, LG came out and said install people screwed the microwave down to tight. LG fixed the insatll peoples mistake
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lisa. Thank you for taking the time to share your experience with the LG Microwave (MVEL2033F) model. We're sorry to hear about the installation challenges you encountered. We aim to give great service and make sure our customers have a smooth and easy experience. Your feedback is invaluable, and we are committed to learning from this situation to improve our services in the future. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Sparking of Electricity coming from unit.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We buy this new, every time in use sparking of electricity buzzing under next to the fan. LG came out twice saw the sparking. They cannot fix the issue. LG said they will replace it, over 5 months. Stacie George keeps pushing us around. If I use this unit it can burn my house down, I have a gas range under.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Lasted 1 year and 6 days
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy an LG microwave. Bought it on 5/22/2023 and it just died on 5/28/2024. They will charge you as much to repair the item as buying a new one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for raising your concern. I'm so sorry to hear that your LG microwave has stopped working just a few months after purchase. I can only imagine how frustrating and disappointing that must be for you. I want to acknowledge your frustration and assure you that we take situations like this very seriously. It's unacceptable that your product didn't meet your expectations, and we're committed to making it right.
I understand that the repair estimate is as high as buying a new microwave, which is unacceptable. I want to assure you that we're committed to providing a better solution for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Temperature Setting Malfunction
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave exhaust fan does not respond to settings. It constantly runs on high whether the setting is medium, low, or high.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eliyahl. Thank you for sharing your experience with us. We understand your concern about having the microwave exhaust fan on your LG Microwave (MVEL2033D) model not respond to the settings and constantly run on high. We strive to provide high-quality products and ensure a smooth experience. This issue may be related to a stuck fan setting or an issue with the control board. We recommend starting by resetting the microwave: unplug it for 60 seconds and then plug it back in to see if this resets the fan’s behavior. For more help, you may visit https://www.lg.com/us/support/help-library/how-to-reset-your-lg-microwave-oven--20152746899458.
If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you with further troubleshooting or warranty options. We appreciate your patience and look forward to resolving this for you. ^Juvy