Customer Ratings & Reviews
- Model:
- LMV2031ST
- SKU:
- 3544029
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Cook Settings
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers enjoy the ease of use, larger size, and quiet operation of this 2.0 Cu. Ft. Over-the-Range Microwave. Many appreciate its fast heating, excellent performance, and attractive appearance. While some find the display challenging to read and the stainless steel prone to fingerprints, the overall user experience is overwhelmingly positive. The microwave's features and design are frequently praised.
This summary was generated by AI based on customer reviews.
Keypad Electrical Issues
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for several months and continue to get error messages from the keypad. Error says there is a short, and a technician came out to replace the entire board and keypad. After another 1-2 months, the same error is occurring again. Also I'm not happy with the functionality of this microwave. Normally pressing 2 will express cook for 2 minutes, but this model doesn't do that. Very much regret this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Microwave Sucked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has to be replaced because it has a bad door hinge and the clock does not work properly.
No, I would not recommend this to a friendSo disappointing, not a real smart device!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed! How can you call yourself a smart device and Not work with Alexa or Google? What a disappointment! The only reason I bought this was to be able to turn on the Micowave by voice. I could have bought a cheaper microwave that does what this does!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we realize your Over-the-Range Microwave with Sensor Cooking and EasyClean fell short of your expectations. So that voice compatibility via Alexa or Google Assistant may one day be an option on our microwaves, feel free to submit the following form: https://www.lg.com/us/support/feedback. As a continuously innovating company, we're always looking to innovate and identify areas we can improve upon that would increase our customer satisfaction ratings. ^Chris
Best Buy warranty sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy warranty sucks. I can't get anyone from Best Buy to answer the phone or return my call. I'm done wasting my money on Best Buy warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mike. Thank you for sharing your experience with the LG Microwave (MVEL2033D) model. We understand your concern about having difficulty reaching customer service, especially regarding your warranty, and we appreciate your feedback. We strive to provide exceptional services exceeding our customer's needs and expectations. We recommend reaching out to Best Buy customer service at 888-237-8289 for a quicker response. For quick help visit this link: https://www.bestbuy.com/site/best-buy-membership/best-buy-protection/pcmcat1608643232014.c?id=pcmcat1608643232014. If you have any specific concerns about your unit that we can assist you with, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you further. We appreciate your patience and look forward to assisting you. ^Juvy
Door hinge requires free space to open
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used in a recessed area over stove but it requires me cutting a 1 inch by 14 inch gash in the cabinet for the door to open. Cismetic nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG microwave. I am sorry to hear that it did not meet your expectations due to its installation. If you're in need of some guidance with using your microwave, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
Blower broke so fast
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month and the blower broke, is on the whole time unless unplug, we had several technicians try to fix it and they can't fix it. It took a long time to fix my problem, and finally they told me to return it to the Store for a exchange, with a code that LG gave me Besides that it works perfect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you encountered an issue with the blower on your microwave but are glad you were able to get it replaced. If you need further assistance, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Damaged Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this microwave. When we tried to remove it from the box, the whole back side was bent. The box was in bad shape when it was delivered so we think that is why the appliance got crushed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, DonnaB. We would like to express our gratitude for taking the time to review your recent experience with our LG Microwave (MVEL2033F) model. We understand how frustrating it must have been to receive a product in a damage condition. This is not the quality and service we want our customer to experience. We recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we are committed to ensuring that you receive the support and reliable performance you rightfully expect from our products and service. ^Juvy
LG Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this purchase. I am only 5ft tall I can not see in the viewing window, I feel this product has hot spots and it has uneven heating.
No, I would not recommend this to a friendBroken upon install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave display was broken internally before install and wasn't caught until the installer left. Not Best Buy's fault, LG shipping issue I assume
I would recommend this to a friendNot working after 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Sept 2018 and in Jan 2019 microwave stopped working. The timer will continue, however no power or sound. When you push the door in, it will work. Who wants to stand in front of a microwave and hold the door? I paid pretty good money. Unable to return, however I have a 1 year warranty with LG. Also the stainless steel chipped already, pretty disappointed because I thought very highly of LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are experiencing so many problems with such a new microwave! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
can't see in side it.dose to no good light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what I expected I can't see inside it its tinted to dark and the light from inside is very dim
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading the reviews and checking consumer report about LG Microwaves I decided to purchase the LG 2.0. The product looked great installed, but when you open the door it makes a clicking noice at the hinge. There plenty of room, the microwave is not touching the sides, yet the door is buckling at the henge. I would not buy this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Don't buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this microwave for 1 year and 4 months and it just stopped heating up food completely.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
geek squad fails
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You do not value my opinion. Or my life. I had a range installed and 10 days later I realized that my house was full of natural gas. I tried to bring it to your attention and you just didn't care. I will keep telling you until you acknowledge the problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Great for 4 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magneto went out after 4 years, yes it’s warrantied but it cost more to replace it than to buy a new one.
No, I would not recommend this to a friendHighly rated Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews on this item were very high on Best Buy and consumer report. The microwave looked great, to save money I paid a neighbor to help me install it. After I installed it I noticed annoying clicking sound coming from the hinges. The model in the store did not make that sound, because I returned on the 16 day I was only able to get a store credit. I will never buy LG again. So disappointed.
No, I would not recommend this to a friend250 per year for a Microwave - not a good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really not happy with this unit, Purchased 6/19, had it professionally installed in July of 19. The heat is cracking the paint on the wall just below the unit. On 8/18/21 it died. Spent over $500 and it lasted exactly 2 years. My first Microwave lasted almost 15 years.. but it wasn't an LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Microwave does not work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped heating food. It comes on but does not work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience on the LG Microwave (MVEL2033F) model. We understand your concern about your unit that isn't heating properly. we strive to provide high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking the power level settings and ensuring the microwave is not set to a low power mode by mistake. Additionally, you may want to check if the turntable is rotating properly as an obstruction can sometimes cause heating issues. For more information, you may visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you in further troubleshooting or resolving this issue. We appreciate your patience. ^Juvy
Arrived so damaged it was unusable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came completely dented. The whole side of it was completely dented in. This was weeks ago and the replacement won’t be here for another couple weeks.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Microwave (MVEL2033D) model. We appreciate your feedback and are truly sorry to hear about the damage it sustained during delivery.
We understand how frustrating it can be to receive a product that is unusable due to damage. We apologize for any inconvenience this may have caused you. At LG, we strive to provide high-quality products and ensure that they reach our customers in perfect condition. We are actively working on resolving this issue and ensuring that you receive a replacement as soon as possible. We understand that waiting for the replacement can be frustrating, and we appreciate your patience in this matter. To obtain more details on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-MVEL2033D.BBDELGA. If you require further assistance or if there's anything else we can do to assist you, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to help. ^Juvy
Delivery/Installation never showed up.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I couls write this, but they never delivered it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG Microwave (MVEL2033D) model. We understand your concern about an order isn't delivered as expected. We strive to provide excellent services and ensure a smooth and seamless experience. To assist you better, we recommend checking the order status and delivery details with Best Buy customer service at 888-237-8289. If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will be happy to explore possible solutions for you. We appreciate your patience and are here to help. ^Juvy