Customer Ratings & Reviews

Works great. Only negative is the fact that the controls are backlit. Cannot see them unless the kitchen is well-lit.

Love everything about it but the exhaust fan noise. Move air well and I exhausted it outdoors but it's a bit loud when your cooking and it's running. Everything else about this unit is top grade.

This microwave is great. Its stainless steel matches excellently to the LG oven we purchased. It even has wifi so you can pick settings from the app.

No problems with installation or operation. Good size.

We love the look of this microwave. It was easy to install. I did it myself and saved $140. Lots of features ( most of which we will probably never use but nice to have the options). The rack is kind of an annoyance which we usually take out. We have had the device for about a week and so far it delivers as promised.

I bought this product five months ago on Black Friday and installed the week before Christmas. We have been having issues as we boil water/cook on the burner below the keypad (therefore the right front burner on my matching LG Stove). After several minutes of cooking with or without the fan, the microwave starts beeping asking to press numbers for power level. It will continue to do this even after pressing Stop/Clear. Eventually when we stop cooking underneath, some of the keypad buttons work, After hours pass, and it dries off, it will start working. The last two times, I had to unplug and plug the unit back in for the keypad to fully function. So I called LG for tech support and scheduled an appointment to have it looked at. After failing to recreate the issue and explaining it to him over and over again, the technician says there is nothing he can do. That I shouldn't be boiling things like that on the stove. To either cover the pot or use a different burner. I then asked, so what happens when I cook vegetables and rice on the front burners? He had no answer. He said he will be contacting LG if he should replace the keypad as a courtesy. He left and said he will be calling me back. After owning my previous (non LG) microwave for over 10 years with not one issue, I am very surprised he would use that as an excuse. Keypads are typically sealed with a non-permeable surface. Somehow, the vapor gets in the unit and causes the short, which I assume is not the keypad, rather the keypad is the victim in this issue. Somehow, the seal is not good elsewhere. But, the technician tells me to use a different burner instead. I feel I am in for a long struggle with LG that will not end well...

Very beautiful presentation.works great. Lots of preprogrammed options to meet all needs.

It looks nice, works well. There are some custom settings, which we have already used.

Great value, recommend this to any family that uses a microwave daily.

Got it recently. works as expected. The all glass looks great, has smudge issues

We are loving this microwave! So far all of the pre programmed options have not disappointed.

Disappointed. I really really really liked this microwave, until now. Bought in May of 2019. Completely stopped working by Jan 2022. Only appliance for the entire kitchen set I decided not to get an extended warranty on, of course. This was standard use in a home with two adults and a toddler. Kept it clean, and used appropriate settings. This was not an overused appliance in our home. LG customer service wasn’t much help, after several calls. Only provided two numbers of local appliance repair companies. Left multiple messages and never got a call back from either. The microwave is useless now as anything other than as a vent and over range light. That’s the only reason we’ve kept it up (aside from aesthetics) until we can decide what kind of replacement we want. Hesitant to buy another LG, although I’ve been happy with there other appliances I’ve owned over the last several years. Chances are it’s the magnetron, which is covered under a 10 year warranty by LG, but you can’t get the part by itself for no cost apparently. Only able to get it through an LG contracted repair business, and labor is not covered. From what I understand the labor costs are about as much as a brand new microwave. We may try and repair ourselves if we can figure out what the actual issue is. Just a bummer.

Works fairly well, however heat and steam from the microwave is directed to the front of the unit and collects on the cabinets above the microwave. Paint is already beginning to peal and blister. Appears to be a common complaint, unfortunately I wasn’t aware of it at the time of purchase.

Smart microwave! Excellent product. Cooks great and looks great

So far so good, replaced an existing LG microwave I like that I did not have to remove the old wall mount hardware, the new one was the same mounting as the old one even though the old microwave was 6 years old.

I've had this microwave for 4 months. The buttons are hard to push or activate. On Thanksgiving day while cooking, the microwave stopped working for a few hours. Not sure if it was because it's over the stove and I had 3 pots boiling and the steam affected it. Later that afternoon it started working again but it was frustrating on such a busy day of cooking.

Who gives this 5 stars? We had it installed for three years. We have had service on it twice (once for a door problem and once for a keypad problem). Now it is just dead. And the filter inside the door fell off about a year ago and the handle only has one screw left. This is NOT a 5 star unit. This is poorly made junk piece that will not last three years.

We absolutely loved this microwave...we bought it to match our LG fridge and dishwasher. We never had any issues with it at all....but at 14 months the heating element went out completely. LG customer service connected us with their technicians and said it would cost $300 to be serviced...pretty much the price of a new microwave. We ended up buying new.

It was easy to install and fit perfectly above the stove.

Like this microwave very much. Would be nice to have a slower fan speed. Four fan speeds; fast, really fast, ultra fast and wind tunnel.