Customer Ratings & Reviews

I bought this microwave in Jan 2025. In August 2025 it stopped working (keep in mind I am not a heavy duty user of this microwave. I only use the basic time setting to reheat food. I'm not using all the bells and whistles and not doing anything complicated with it). It would turn on but not heat the food. It was still under the one year warranty. I contacted customer service and they sent someone to fix it - they replaced the magnatron. Great. Three weeks later, it breaks again. I called customer service and had to spend another hour troubleshooting with them even though I knew what the problem was (the magnatron - same problem as before). They then told me I needed to get it repaired again, which I already knew, but fine. The representative put me through to someone else and the call was dropped. I then sent an email through the "Office of the President" via LGs website, and someone got in touch with me next day - great. They set me up with ANOTHER repairman, and someone came a week and a half later and fixed it again (it was the same thing - the magnatron). Two days later IT BROKE AGAIN. The same issue! I contacted them again and said I just wanted a refund. They said they couldn't refund or replace unless a tech said it's unrepairable. They said they'd find a tech and it would take 3-5 business days. Here I am, two weeks later and I still haven't heard back! This is from the "Presidential Liason's Office"! I've texted them back twice on the same text string we've used before and they've basically ghosted me at this point. So, if you think a warranty from LG means anything, think again! If you think they'll stand behind their product, they clearly don't. They sold me a lemon, made me jump through hoops to get anything done at all, and then just stopped responding. I still have two months left on my warranty and at this point they've probably spent more on parts and repair than they would have on a dang replacement, which I asked for from the beginning. Personally, I will never, ever buy any product from LG again, and I have to replace my fridge and washer/dryer in the next couple of years. Terrible customer service, meaningless warranty and overall bad company. AVOID

This Microwave works great, looks beautiful but honestly wish I would of read the reviews on it prior to purchasing it as I am use to a clock showing up on the one we replaced. This one has a energy saver and the clock only comes on when your using it. The appearance and quality of it is fabulous but I do miss not seeing the clock on it. That is why I am giving it 4 stars verses 5.

I haven't had this microwave very long, so I can't speak to its durability, but I really like its sleek style and solid performance. It has everything that you would want in an over the range microwave and eliminates one that I didn't — a handle! This doesn't aesthetically clash with my other appliances, which is unique in its category.

Great microwave very powerful compared to our old one. Easy to clean.

Not only beautiful but works amazingly!! We are in love with this purchase. Highly recommend

Love the black stainess look. Bought appliance package and really gives kitchen a high end upgraded look. Microwave is used the most, cleaning kid's fingerprints is must easier than traditional stainless. But you will see fingerprints unless you wipe down after every use. I keep paper towls and multi-surface can spray nearby. Spacious, removable rack.

Overall, I'm very pleased with this spacious, feature rich over the range LG microwave, purchased on sale, right at the right time. Having only a couple months so far, this LG model has performed well. The special interior provides easy clean-up of splatters or spills of uncovered food or liquid. My favorite is the 30 second button with instant start, adjustable power levels, and sensor cooking, which I find all smart and convenient. This replaced a Kenmore, which was a solid workhorse for several years and lots of use until the electronic keypad started to malfunction and no replacement part found. And I didn't find a similar priced Kenmore on sale at time of purchased. The LG has good ratings per Consumer Reports for dependability and other good scores for most LG models. I wouldn't try a Samsung microwave again, since I had two of them, back to back, before the Kenmore. The Samsungs had poor dependability with failing magnetrons only after a couple year, each with light use. (I didn't want to "plan on" another purchase in a couple years or less.)

Great buy.........................................

Lots of room inside. Easy installation. Looks great with my new stove.

This was upgrade to a less expensive LG model. There are great features that made it worth the price. It was on sale so definitely worth the price!

Modern, sleek design with intuitive controls. Long list of features. Pairs extremely well with the other LG appliances. Increased capacity comes in handy for larger dishes. I'm extremely happy with this purchase.

For some reason, at the last minute we had to choose a different model microwave while in the store finalizing the purchase of our kitchen suite. We ended up with this one which cost a little more than the original one we had chosen, but I was ok with it because it supposedly has a more powerful exhaust fan; 4 speeds vs. 3, moves 400 cubic feet of air / minute vs. 300. However, the fan is loud in my opinion, and the one time thus far that I have created smoke with my cooking I saw it going up in the general direction of the exhaust but not in the grate/ filter area where one would assume it should be drawn. Smoke goes up regardless. So I'm not sure about how well the exhaust fan works. I had cooking smells in the house despite running it on turbo the whole time. The interior is gray, whereas the one we had originally chosen was blue like the interior of the oven we chose, and the clock read-out is also a different color than that on the stove. I would have preferred matching appliances (both are LG of course.) Lastly, the black around the perimeter of the window is so wide that I cannot see what is going on inside unless I stand on my tiptoes and nearly put my nose on the glass. I am 5'7", and I don't like to stand that close to the microwave while it is running. Oh one more point: our previous microwave had "express" buttons, so if you just pushed 3, you got 3 minutes on high. Now I have to push 3-0-0-start. I am ńot too lazy to push 4 buttons, but the express was very nice. And the more buttons that need pushing, the sooner it wears out I am sure. So, I like it fine, mainly because I bought all nice SS appliances and replaced old white ones. Just remembered! It is hard to keep the shiny black face, especially near the handle and controls, smudge-free, and we are a household of two careful adults. It s hard to even clean off the fingerprint-smudges; it just smears around.

I bought an LG microwave less than 2 years ago, it died. Truth be told, the guy at Lowes talked me into it, hated it the whole time. Went to Best Buy and bought the one I wanted originally. It's quiet, has lots of options, kitchen timer, etc. Couldn't be happier. PS-The folks at Best Buy were super helpful as well.

Appears to be well made. We love the design and look. Very large interior and is very easy to use. We have several LG products and they all have performed well.

I love this microwave! It's so modern and clean looking. Works great, and easy to use. We have reheated food, melted chocolate, cooked popcorn and never disappointed.

Love it, easy to clean, very roomy inside with so many different settings

Lots of space, easy install, looks great above the range

Have had this OTR micro for a few months and its been awesome haven’t had any issues

Irs pretty goid. I have only had it a month bit so far so good.

This microwave works wonderfully and is so simple to use. Heats everything up immediately, without over cooking.