Customer Ratings & Reviews
- Model:
- SL4Y
- SKU:
- 6355625
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, easy setup, and price of the 2.1 Channel Soundbar System with 6" Subwoofer. They rave about the extraordinary sound and powerful bass, and appreciate how simple it is to get started. For the price, customers feel they are getting a great deal. However, there are some connectivity issues, with Bluetooth occasionally disconnecting, and some concerns about the volume level and subwoofer performance. Additionally, the remote control and durability could be improved.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
Doesn’t last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died 53 weeks after purchasing it. Not many options for customizing. Rip off!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Volume
Disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume wasn't as loud as I hoped it would be. The blue-tooth set-up was a bit confusing too.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works but Somehow when watching Hulu, movie is so low, can’t hear too good and comercial is super loud. I guess it’s the app
I would recommend this to a friendBad sound quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after returning the Polk Signa S2 soundbar. Unfortunately, the sound was awful. Although quite bass heavy and deep, you couldn't hear what people were saying clearly. Positives - Paired with my tv remote. Negatives - Sound quality; had a max volume which wasn't very high. Although you could customize your settings (bass, treble) it didn't seem to help with sound quality. Back to the store it went.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Eh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds seems to go in and out. It's just OK in terms of sound quality. Should have gone for a Dolby Atmos device.
No, I would not recommend this to a friendStandard Quality at a Standard Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is okay; jumping up to the next model if you have the cash will yield a substantially better product.
I would recommend this to a friendOkay
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really sounds but has alot of popping noise for no reason from the subwoofer. Okay product but I would definitely by a better one than this.
No, I would not recommend this to a friend- Cons mentioned:Volume
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I would’ve hoped for and the subwoofer kicks in and out while music is play via Bluetooth
No, I would not recommend this to a friend LG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting on a response to my emails to BB. LG is decent and would recommend.
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Decent sound bar.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it should. The only down side is I can turn it off and it will power back up after a few minutes. Kind of annoying.
No, I would not recommend this to a friendNot sure if it is my 2014 model TV Problem or not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't support HDMI ARC and when I connect to my Sharp TV (2014 model) wasn't receiving the audio properly and returned it.
No, I would not recommend this to a friend- Cons mentioned:Volume
surround sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my daughter for Christmas mas. Doesn't get very loud... her TV is louder.not happy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer issue
Honest opinion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer goes in and out sometimes. Other than that everything works fine
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Buyer Beware Failure after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. I bought this product on 09-05-2020 and the subwoofer began disconnecting from the sound bar about 9 months in to it. Please be sure to make not of if as soon as it happens because LG warranty expires after 1 year of purchase. As soon as you begin to see disconnection issues even for a little while it is a sign of your system failing. I failed to make note of it and on 01-06-2022 the subwoofer began shutting off and on more constantly to the point that the black cable would get hot. In an abundance of precaution, I decided to disconnect the subwoofer and just keep the soundbar. Please be careful when buying this product. It could be a fire hazard if ignored. One thing you will see is the red light on the subwoofer turning off and on. You will also hear the subwoofer turning on then slowly shutting off. Do not disregard the signs of failure. LG has the duty to replace the product within the warranty limitations. I will proceed with exhausting all administrative remedies before I proceed with action.
No, I would not recommend this to a friendNot perfectly synced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound lags a little behind the display when watching using bluetooth. Have not found a way to fix it yet.
I would recommend this to a friendI see why it's on sale
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass is great but the mids and treble arent good at all. I tried all of the different sound effects and the equalizer but it still isn't that great. On sale, maybe it is a ok purchase if you don't want to shop around but there's no way this is worth the full price they ask for. It really just acts as a subwoofer and my tv speakers are better than the sound bar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I'd like to see if we can offer assistance and answer any other questions you have. Please contact LG Customer Support by private message via Facebook Messenger @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better answer your concerns and/or question you have. Thank you. ^Daphane
- Cons mentioned:Volume
LG sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sound quality. Volume appears to not get that loud even at full volume.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Underwhelmed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I guess what's driving my rating is I was expecting much more. Don't get me wrong, it's better than no soundbar.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Not a fan
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan, not the best sound and the big speaker doesn’t connect.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Nice Soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't quite been able to reproduce the sound out of this sound bar that I heard instore. The directions & remote are not user friendly.
No, I would not recommend this to a friend