Customer Ratings & Reviews
- Model:
- MVEL2125F
- SKU:
- 6508557
Rating by feature
- Performance
Rating 4.8 out of 5 stars
- Cook Settings
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the overall performance, ease of use, and design of the 2.1 Cu. Ft. Over-the-Range Microwave. Many appreciate the ExtendaVent and sensor cooking features, as well as the unit's power and convenient features. However, some customers have expressed concerns about the control panel not lighting up and the display being difficult to see.
This summary was generated by AI based on customer reviews.
Works as expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend buying this microwave, only because it looks good and works great! I'm happy with it and have received complements on my kitchen appliances.
I would recommend this to a friendMicro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought we were buying a micro/convection oven. It is a very nice microwave with all the bells and whistles.
I would recommend this to a friendReplacement microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I wanted. This is a replacement for a LG Microwave that was installed and used daily for 14 years. I hope this one lasts that long.
I would recommend this to a friendMommy's easy cooker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old microwave with this new wifi microwave and I'm loving it. I can't believe just how smart it is
I would recommend this to a friendLG Service a DISASTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I almost never write reviews - and when I do, they are positive ones. Not this time! I am exhausted and frustrated to no end. I cannot believe the poor service LG has (not) provided in response to repairing this microwave. I bought the unit in November of 2023 and used it very little until it stopped working in October of 24 (10-11 months later). I called LG service and they sent a repair company out to fix it since it was still under the 1 year warranty. That company came out and said parts needed to be ordered. Once the part was in, they installed it - but it still had issues. So they came back and ordered another part. Still had issues. They came back and ordered another part. Still issues. In the end, they replaced the circuit board, door, instrument panel, touch user face and probably something else to no avail. And each time it was a hassle to meet them there (it is not where I live) and then wait for parts and meet again for the install. They came out over 6 times and finally said it should be replaced. But LG won't replace it. And now, even though the initial repair and warranty claim was made within the one year warranty period, because it is now out of warranty (although never fixed) they say they won't replace it. Total scam. Unbelievable. All they offered me was a courtesy repair visit AGAIN - but they won't replace the unit if that doesn't resolve the issues (half the buttons stopped working). If somehow it gets repaired, I will change this review. Otherwise, I will NEVER buy LG again. To deal with this for 6-7 months and then be told it's out of warranty is absurd and the opposite of customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gardner. We sincerely appreciate you taking the time to share this detailed and honest account of your experience with the LG Microwave (MVEL2125F) model. We understand your concern about dealing with repeated repair attempts, wasted time, and ultimately no resolution—especially for a product still under its original 1-year warranty when the issue was first reported. We really aim to provide great products and services, and we want your experience to be smooth sailing.
At LG, we’re all about honoring warranty repairs when everything’s set up correctly during the covered time. It sounds like your situation—where multiple part replacements didn’t do the trick and the microwave is still not working—should definitely qualify for a replacement if it’s deemed unrepairable by our authorized service team.
We’re here to help make this right for you! Just reach out to us on social media @LGUSSupport with your case number and service history, and we’ll do our best to get things moving in line with LG's warranty standards.
We really appreciate your patience, and we’re dedicated to turning this experience around for you. Take care! ^Juvy
Great microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Great for venting the oven. Really good over the range
I would recommend this to a friendLG Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pleased with this microwave. Seems to cook well, no issues so far.
I would recommend this to a friendGreat service and product, quick delivery.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product, quick delivery. Very helpful delivery people.
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I would surely recommend this microwave.
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with exhaust fans much better than previous one
I would recommend this to a friendPoor support from Geek Sqad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this microwave and was told it couldnot be delivered for 2 weeks. Yesterday was delivery day and the app showed delivery wondo of 7:45 to 12:45 . I call customer service at 2 to find out when it would be delivered and told at 3. At 6:30 i called agsin snd was told my delivery was cancelled because the number they called was a wrong number. This is a number that i have not had for 4 years! I have changed my number 6 times now and they still refuse to use the correct one. Now i have to wait more than a week for my delivery! Such poor service and even poorer app. I will not be buying anything that I can’t pickup at yhe store from now on.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I am truly sorry for the frustration and inconvenience you have experienced with the delivery of your microwave. I understand how important timely and accurate communication is when it comes to deliveries. Your feedback regarding the incorrect phone number and the app functionality is valuable and will be shared with our team for improvements. We apologize for the multiple phone number issues you have encountered and we will work to ensure this does not happen again in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Happy in Sarasota Fl
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. Unit is nice and quiet and works well.
I would recommend this to a friendLove it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mother in law is legally blind but the backlit display is a life saver
I would recommend this to a friendDon’t waste your time or money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just bought an open box “excellent” condition and not only was it missing the plate that it attaches to on the wall but it doesn’t even heat up a cup of water. If this is their “excellent” condition, I’d hate to see what their “poor” condition is. First and last time I buy from Best Buy!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Cindy. Thank you for sharing your experience with us. We understand that the LG Over-the-Range Smart Microwave, model MVEL2125F, did not meet your expectations upon purchase from Best Buy. Your feedback is important, and we're here to assist you. Please send us a private message on our social media platform via @LGUSSupport. Our team will work with you to address the missing parts and ensure your microwave is functioning properly. We appreciate your patience and look forward to resolving this issue for you. ^Sam
Bad Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor Design by LG. The Microwave looks beautiful but the Plastic ExtendVent is getting damaged by the heat coming from range below. This could be a potential Fire Hazard
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Gugugaga. Thanks for reaching out. Hopefully you were able to get the vent extension fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
- Cons mentioned:Display
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this over a year ago and the display is not working sny more.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate you bringing this to our attention. We'd be more than happy to see what happened, but we need to switch to a platform that allows back- and - forth conversation. Please send us a private private message on Facebook or Twitter, or call us at (800) 243-0000 and we would be more than happy to assist you. ~Anthony