Customer Ratings & Reviews
- Model:
- LMHM2237BD
- SKU:
- 4653032
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, powerful yet quiet operation, and the extendable vent of this 2.2 Cu. Ft. Over-the-Range Microwave. Many appreciate the microwave's modern design, size, and the numerous features it offers. While some found installation challenging and had issues with the turntable, the positive feedback on the user-friendliness and performance outweighs these concerns. The sleek appearance and efficient heating capabilities are frequently praised.
This summary was generated by AI based on customer reviews.
mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find L G micros inferior to other brands. Just replaced one less than 1 year old, it couldn't be fixed. My new LG which I bought because it fit in the old brackets was just fixed after just 2 weeks because the door panel did not mesh with side panel. Plus the personel at your Monroe NY store were not helpful at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great microwave, works great. The only thing is they damaged my wall and still can't get anyone to come fix it. It's been almost a month and still nothing. Very frustrated. The people that come and install are not careful and just do everything in a rush, so i'd say keep an eye on them when they are bringing any product through your doors and walls, also when installing. And, make sure they don't damage anything in your house!. Because they won't tell you!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your installation experience was less than satisfactory. We certainly hope that Best Buy has offered a resolution to this issue. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
- Cons mentioned:Turntable
DISPLAY HAS LETTERS MISSING & DOES NOT ROTATE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE DISPLAY IS NOT READING PROPERLY AND THE TURN TABLE DOES NOT WORK ALL OF THE TIME . DUST FALLS INTO FOOD
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having these problems out of your microwave. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Poor quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product does not vent adequately during microwave. LG service call useless and was in more of a hurry to leave than resolve. Needed to speak on call to understand their own product. My concerns expressed to LG rep of opening door and steam burning my face. Explained as this is how their product works. Ready to drop all LG products from a largely LG household. Hope my family or I do not require medical attention from this product that was confirmed operational functioning properly. POOR LG PRODUCT AND POOR SERVICE FROM LG.
No, I would not recommend this to a friendHeating Element Malfunctioned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The heating element malfunctioned. Despite the fact that the part is covered for 10 years, LG will make you pay for the diagnostic fee and the labor, which will be almost as much as purchasing a brand new unit. What's the point of the parts being warranted if it doesn't make sense to replace them!?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
First above the stove microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome microwave. This is a first above the stove microwave and I’m very satisfied with it. Good buy
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. ^Venette
Cheep’s not always A better value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this at the open box store about a year ago. Luckily we had the extended warranty because it is now broken. Had it replaced under warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Xile. Thank you for sharing your experience with the LG Microwave (LMHM2237ST) model. It's great to hear that you had the extended warranty, which can provide peace of mind for unexpected issues.
While it’s unfortunate that you faced a problem, we’re glad you were able to have it replaced under warranty. If you have any questions or need further assistance with your new unit, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to help you with any support you may need.
We appreciate your understanding and hope your new microwave serves you well. ^Juvy
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This models fan stopped working.Purchased identical to replace so it would match other appliances. Hope it's not a lemon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Works well, looks nice, but it hangs down to low.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hangs down to low. If you are remodeling and can adjust the placement it would be a good choice. Doesn't fit well in regular space designed for over the range microwave.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
LG Microwave Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. 1st one went out and I had it replaced under warranty. I forgot to get a new warranty for the replacement microwave. Now, 3 months past the 1 year mark, the replacement is not working. Very expensive piece of junk!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We see that you left a 1 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha
Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To hard to figure out. If you want to reheat, you pick a number from 1-13. You cant just reheat.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Fire inside
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it's over rated, I bought the microwave 4 months ago and 3 weeks ago and while we were heating food, we suddenly saw fire inside ND a plastic piece holding the playe melted. I had a bad experience with the maintenance and still not fixed yet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please contact LG Customer Support by direct message
via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/).
You can also call us at 800-243-0000. Please provide your contact information, model/serial
numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Do not buy from Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They do not treat people as valued customers. Best buy sure do not reimburse people for their time or gas spent to purchase these items. If you cancel a purchase online it takes 2-3 weeks to even get your money back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements.^Venette
Works great but why can’t we see what’s cooking?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My next microwave will have a transparent window. And better location for mounting screws. One very close to the edge. Making it useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
2 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed it, lasted 2 weeks. I didn't buy the protection plan with Best Buy because I assumed it would work for at least a few years before trouble. Now it doesn't heat anything. I'm hoping LG can help with warranty options.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Don’t trust the good reviews
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The venting ability is much less than advertised. It’s loud and does not take steam away as well as I’d expected . The installation instructions had errors. The template provided was made of newspaper grade paper. The owners manual for use is very vague on how to use the features.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Dead after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead only 13 months after purchasing. LG saying out of warranty; we'll see what Best Buy says on Monday. Awesome when it worked but 13 months lifespan is ridiculous..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Microwave
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible and will not buy again. I didn’t even have this 6 months and the pegs that hold the rack up have melted! Do not recommend! I tried to get it replaced and they wanted to charge me!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Let down
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute let down. Just outside of the warranty the magnetron went bad, I replaced it myself with genuine LG parts then about 8 months later the buttons started failing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Only had it 2 weeks and I need service already
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave delivered and installed on 6/19. Worked fine up until 6/28 and now it’s make a loud motor screeching sounding noise, also loud clicking / clanking sounds , sparking up and barely even heats up the food now. Can’t even use it. Service on July 9
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP