Customer Ratings & Reviews

Is not worth it for the price it doesn’t performance the way it should

Missing lots of parts including filters not been mentioned during purchase by sales man.

Installation is still not complete; I don't even know if this microwave works. Installers don't know either. Very frustrating.

I cancelled this order because the installer cancelled our appointment at the last minute. I wasn't able to get a reinstall date for another 30 days+.

Just after 2 years it totally quit working. No power anywhere.

Had the worst experience trying to purchase this microwave. A used product was delivered to my home and it took me over a month of going back and forth to finally decide to purchase elsewhere!

We have had this for less than 3 months and it has quit working.

After a year of owning this, it will randomly cut off during operation and/or not even run.

When I opened the box that was delivered to my home I discovered that it was damaged so had to take it back. I have not replaced it yet so am unable to give an honest review.

Microwave stopped heating after just one year of use. Poor quality.

We purchased this microwave in March of 2019. The microwave Sept died in 2020

Arrived Damaged. Was happy the installer pointed out the damage

I needed to upgrade my microwave when I got a new stove. Since I went with black and stainless steel on the stove, the white microwave had to go. I've had it for over 8 years now, and it's worked flawlessly for me all this time. I picked the LG's again because I liked the "extenda vent" feature. I almost always am using just a front burner, so much of what I'd want to funnel outside (my microwave vents to the exterior) was missed my the "normal" microwave. I had seen the video tests of this, and liked how much more it would suck up. People talked about the noise of the vent - I'm actually shocked that anyone would think this was loud. The microwave I had prior to my almost 9 year old LG and my 9 year old LG were, on the lowest settings, as loud as this thing on turbo. The noise level for this one for me is about as nonexistent as you can get. The light is alright, but I really wish there were two, one towards each side, to get a better spread of light on the stove underneath. As it is, at least it's not any worse than I had with my old microwave. But I had hoped for an improvement, just didn't get one for that. I also lost part of my "moving food" inside. My old microwave not only rotated, but also slid side to side. This one is strictly rotating. I've not noticed any real difference though as far as getting food cooked goes. I love the look - but the buttons are a bit tougher to press than the old one. Sometimes the light takes a few pushes to get it to "read" the press. I think I'm just still not used to pressing a little harder for these buttons, so I may be "soft fingering" it too much. I'm sure I'll get used to it. Otherwise for cooking, it works well. Again, I don't see any real improvement over what I already had as far as that goes, but my old one was an 1100 watt LG, about the same size, and did a comparable job. The finish is a magnet for fingerprints and hand oil though, I"ll have to find a good cleaner that's safe for stainless use. Will need one anyway for the stove, and the fridge as that's also being replaced with stainless... Someone had commented about how this one, compared to what she had, made it harder to see the back burners or the control panel of her stove. Since I"m over 6' 1", I was concerned with that. But I can stand in front of my stove, and this doesn't block ANYTHING, even the top of the stove's panel. Either she was a basketball player who had to duck when walking into her garage, or the mounting point for the microwave was way lower than it's supposed to be. This had no impact on me at all as far as being able to see the stove. I picked this up on sale, and for the price, I'm very pleased. I love the looks, I like the better air flow with the extendavent, and I love how much quieter the fans are on here.

I bought this microwave as part of an LG suite of kitchen appliances. I thought the Black Stainless looked great in the showroom and thankfully it looks really great in my kitchen too. Installation, performed by Best Buy's Geek Squad, was a bit of a bear. This over the range microwave replaced a Whirlpool model and unfortunately none of the drill holes lined up between what the Whirlpool model needed and what the LG model needed. This led to two separate installation appointments and several hours of work. So be prepared if you purchase this to replace a non-LG appliance as it may be a complicated install. With that out of the way, the microwave looks beautiful now that it is installed and works as well as I think any microwave should. I read reviews that praised how quiet the exhaust fan works, but that's not my experience. I think the fan is a bit on the noisy side (no more or less than most others I've heard) but the claim that it's very quiet isn't accurate. Heating/reheating functions well and the microwave is fairly quiet when running just as a microwave and not as an exhaust fan. The turntable has a clever feature below it, small wells all around to catch any spills that may arise when something boils over. There is a wire rack in the middle of the oven cavity, which I probably won't even have much use for but it's easy to pop right out if it's not needed. The touch controls on the front are intuitive and self explanatory. Note that this is not a microwave/convection combination. It's just a microwave.

This is our 3rd LG microwave. We have had them everywhere we have lived! We moved into our new home which had an OLD 700 W Amana over the range microwave. We knew it was a matter of time before it would finally give out. Parts are no longer available for it. It happened, of course, when we had a house full of company for my Mom's Memorial! I read all the reviews before purchasing. The LG microwaves we had in the past were countertop models. We needed an above the range that self vented (that's getting fixed when my husband allows me to remodel the kitchen!!). This model "swings both ways" self vent & external vent! LG has spoiled us with the soften/melt features!! This one "senses" the cook time needed for a lot of items, especially popcorn! No need to select bag size like our countertop model!! LOVE all the Cook button features! Still haven't memorized them, I keep the owners manual handy! The one feature we had on our countertop model that is not on this one is the rounded back. I miss that! We haven't used the metal rack. But, I'm glad we have it for when we might need it. Ez to clean is really nice. Our SS LG fridge is a pain to keep clean. Thought having the controls on the door would be awkward, but, so far so good. Just need a wipe down from fingerprints. Extend a vent is Awesome! & the reason we bought this model! We've had it a month, & are very Happy to have a higher wattage microwave with the all the functions we grew to Love!

Needed to get a new micro as part of my remodel and to match my LG range. Thought the extended vent thing was a great idea, but not impressed. Controls at the bottom require a bit more height to see inside, but not a big deal. I personally probably wouldn't buy a model with controls on the bottom like this again. The right side (where normal controls are) is just blank and looks kind of odd. Not a deal breaker though. Pros: - The microwave works and is big - It seems to be average as far as sound - Looks good Cons: - The vent is VERY LOUD and there is very little difference between any of the 4 settings - The extended vent does very little to capture steam from front burners - The vent does not automatically turn on/off when pushing the extended vent out/in. Seems like a no-brainer here to build that feature - No setting for light control (my previous builder grade model had this so my light would automatically come on/off at night. Didn't realize how much i liked having that) Its not a bad micro, just not as impressive as I had hoped. Probably 3.5 stars worthy

Purchased and installed in August 2017 so have over 5 months of use. Installed ok. Elected to vent the fan outside so that is a nice feature. But it is just an average microwave. The glass to view inside is rather small once it is installed above the cook top. Another really bad design flaw is the fact that you cannot clean the back of the glass door because of the mesh screen prevents you from wiping the back of the glass. Our previous GE Cafe microwave had the mesh screen between two panes of glass so you could wipe the back of the glass should some food splatter. I have contacted LG about this issue. The customer service spent all of 20 seconds brushing me off on this issue. I was hoping that they had a work around. If any of the other owners/ reviewers have solved this issue, please comment on my review. Thank you.

I purchased this microwave after searching at several stores. The decision to buy it at Best Buy was due to the personnel. He went overboard to make sure I got the best deal. I love the features, the color and ease of use. I had a question about the clock, called LG and was helped immediately. Since I went from a range hood to the OTR microwave I did replace the upper cabinet w/a shorter one. It looks great!

This microwave looks great and worked great for three months when it abruptly died, I mean my wife pressed the start button and it shut off and never turned back on. We called LG who unfortunately outsource their customer support to India. The process to get someone out was not very difficult. The issues began when the repair guy showed up and began our three month journey of not being able to repair it. I spent probably 4 hours on the phone with LG and the repair facility and had my called dropped anytime I asked to speak with someone stateside. LG's repair program was a total nightmare and their repair vendor was absolutely terrible. My wife finally got passed to someone stateside who realized that the vendor had reported that they had fixed the unit on the first try which is funny because it hasn't worked for three months. The stateside agent finally issued a RMA for a exchange, but now almost no one carries it. I'm going to have 60 miles to make the exchange. Its been three months now and I'm just at a loss for words... I may just sell the new one and buy a different brand...

Love the extended vent and Turbo fan. Microwave works perfect. Now my only issue is the extenda vent. This is the 2nd time I am going to have to get the vent drawer fixed. The repair guy that fixed it first time said it is common, simple little piece. But the issue is the wait to get repair guy here, it latterly takes him 5 minutes to fix