Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,974 reviews
Pros mentioned:
Size
Rated 5 out of 5 stars
Better than expected
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Better than expected! I change the door side and fit perfectly in my kitchen. Super good price for a refrigerator in rental properties.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall happy with the refrigerator. Works well and is pretty quiet. Only complaint is that it had a dent in the freezer door. I called customer service and they quickly handled the issue by offering a discount. The dent didn't impact performance and the refrigerator is a second unit for the basement, so it didn't need to be cosmetically perfect.
This reviewer received promo considerations or sweepstakes entry for writing a review.
August 11th first lg refrig delivered but new braided water connection wasnt ordered by salesperson & drivers weren't allowed to use existing plastic tubing. They left refrig unplugged in kitchen & drove away. I plugged it in & pushed it in place without icemaker being installed. Found that doors wouldnt close completely unless pushed the last couple of inches. Contacted geek squad & notified them of issues. 8-11 delivery guys came & installed ice maker & braided hose that hadnt been ordered. Noted with them issues with doors not closing. 8-29 geek squad rep came for door issues & ordered new hinges. 9-17 rep came & installed new hinges but didnt fix issues. Ordered replacement refrig & icemaker. 10-7 new refrig delivered but drivers couldnt remove original icemaker to swap into replacement refrig, had to order new icemaker. 10-20 new icemaker delivered & installed. Working ok so far but best buy ordering & delivery system needs work. The geek squad rep who replaced the hinges was helpful but the delivery drivers were uninformed about what was supposed to be done beyond delivering the refrigerators.
Hi, John. Thank you for sharing your detailed experience with the LG Refrigerator (LTCS20020S) model. We appreciate the time you took to outline the delivery and installation process, and we’re glad to hear your unit is now working properly.
For the door closure issue you mentioned, it’s helpful to ensure the refrigerator is properly leveled. If the front of the unit is slightly higher than the back, the doors will naturally close more easily. You can adjust the leveling legs at the bottom of the unit by turning them clockwise to raise or counterclockwise to lower. This small adjustment can often improve door alignment and closure. For more information, visit https://www.youtube.com/watch?v=x9rfSiLLVus. If you’d like us to take a closer look or assist further, feel free to email us at [email protected]. We’re here to help. ^Juvy
Pros mentioned:
Noise level, Overall performance
Rated 5 out of 5 stars
A
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great for the money looks nice and works good very quiet
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ours died 5 days short of a year. A butane line coupler leaked (apparently a factory assembly issue). We were w/o the fridge's use for a month. That is a long time to be w/o your fridge in summer heat, especially when you have summer guests from the other coast. And no parts were needed (just a bit of gas line brazing and a butane recharge). It was a half hour repair.
But to be fair, US labor is in chaos post-pandemic, and I live in a somewhat isolated part of the country.
What I liked about the repair: the service contractor was very forthcoming about a mistake his colleague had made in assessing the problem The colleague mistakenly thought parts were needed.
What I didn't like about LG's initial response: a bit of confusion and some weak communication. No hostility, though.
What I liked a lot about LG's overall response: they generously compensated us for spoiled fridge contents.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The refrigerator is very good and works well.
But there is one problem. It is mounted on very low stand.
When you open the refrigerator door, the door always hits your toes. It should be a little taller.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fo da money...best dang diddly refrig !!! Ireally love the door for putting in two shelves of gallon size capacity.!!! Means ive got most things i need in door. The two crisper bins are a nice touch. Plenty of inside room and large freezer with nice storage !!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice refrigerator for the price. Holds a lot more than you would think. The only thing I can say that isn't good about it is that the egg carton holder doesn't fit a standard dozen eggs.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We just bought a house and it came with some really old appliances. The refrigerator ended up breaking down so we ultimately went with this item. I've only had this fridge for a few days but I already love it. It's the perfect size for this family and I like how the side shelves are wide!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great refrigerator. It has the same footprint as my old one, but have an astounding amount of space. The delivery crew was great as well, taking away the old unit and reversing the doors.
This reviewer received promo considerations or sweepstakes entry for writing a review.
1 month review:
No issues what so ever.
Best Buy team delivered and did a great job.
This fridge is the best. Freezer hold a large amount of item and fridge is very efficient. Happy customer!
This reviewer received promo considerations or sweepstakes entry for writing a review.
This was for our garage as a backup to our indoor refrigerator. Very happy with the size and simplicity. Worried about fingerprints but not a problem. Also, very pleased with the delivery!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered Refrigerator for my house and I have to get it soon as possible and they have four my house and it’s good thing hyping to me so I recommend to buy them.