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Customer Ratings & Reviews

$719.99
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Comp. Value: $949.99

Customer reviews

Rating 4.6 out of 5 stars with 1974 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,974 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected! I change the door side and fit perfectly in my kitchen. Super good price for a refrigerator in rental properties.

    I would recommend this to a friend
  • Cons mentioned:
    Features

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cold in about 3 hours, large door storage, no deli tray but most this size don't have one either.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    nice basic refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with the refrigerator. Works well and is pretty quiet. Only complaint is that it had a dent in the freezer door. I called customer service and they quickly handled the issue by offering a discount. The dent didn't impact performance and the refrigerator is a second unit for the basement, so it didn't need to be cosmetically perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product and Delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works great, delivery was on time and no issues, great service!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lg refrigerator second try better than first one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    August 11th first lg refrig delivered but new braided water connection wasnt ordered by salesperson & drivers weren't allowed to use existing plastic tubing. They left refrig unplugged in kitchen & drove away. I plugged it in & pushed it in place without icemaker being installed. Found that doors wouldnt close completely unless pushed the last couple of inches. Contacted geek squad & notified them of issues. 8-11 delivery guys came & installed ice maker & braided hose that hadnt been ordered. Noted with them issues with doors not closing. 8-29 geek squad rep came for door issues & ordered new hinges. 9-17 rep came & installed new hinges but didnt fix issues. Ordered replacement refrig & icemaker. 10-7 new refrig delivered but drivers couldnt remove original icemaker to swap into replacement refrig, had to order new icemaker. 10-20 new icemaker delivered & installed. Working ok so far but best buy ordering & delivery system needs work. The geek squad rep who replaced the hinges was helpful but the delivery drivers were uninformed about what was supposed to be done beyond delivering the refrigerators.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, John. Thank you for sharing your detailed experience with the LG Refrigerator (LTCS20020S) model. We appreciate the time you took to outline the delivery and installation process, and we’re glad to hear your unit is now working properly.

      For the door closure issue you mentioned, it’s helpful to ensure the refrigerator is properly leveled. If the front of the unit is slightly higher than the back, the doors will naturally close more easily. You can adjust the leveling legs at the bottom of the unit by turning them clockwise to raise or counterclockwise to lower. This small adjustment can often improve door alignment and closure. For more information, visit https://www.youtube.com/watch?v=x9rfSiLLVus. If you’d like us to take a closer look or assist further, feel free to email us at [email protected]. We’re here to help. ^Juvy LG

  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    A

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the money looks nice and works good very quiet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All's Well that Ends Well

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ours died 5 days short of a year. A butane line coupler leaked (apparently a factory assembly issue). We were w/o the fridge's use for a month. That is a long time to be w/o your fridge in summer heat, especially when you have summer guests from the other coast. And no parts were needed (just a bit of gas line brazing and a butane recharge). It was a half hour repair. But to be fair, US labor is in chaos post-pandemic, and I live in a somewhat isolated part of the country. What I liked about the repair: the service contractor was very forthcoming about a mistake his colleague had made in assessing the problem The colleague mistakenly thought parts were needed. What I didn't like about LG's initial response: a bit of confusion and some weak communication. No hostility, though. What I liked a lot about LG's overall response: they generously compensated us for spoiled fridge contents.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is very good and works well. But there is one problem. It is mounted on very low stand. When you open the refrigerator door, the door always hits your toes. It should be a little taller.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This is the one for smaller big refrig.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fo da money...best dang diddly refrig !!! Ireally love the door for putting in two shelves of gallon size capacity.!!! Means ive got most things i need in door. The two crisper bins are a nice touch. Plenty of inside room and large freezer with nice storage !!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome fridge!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and it is very spacious !!! Love how the door has alot of storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Purchas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is a great buy. It fits perfectly into my small kitchen. The space capacity is sufficient and good for my family.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mid. Goodsize for single or small family. Temperature works great on top freezer and bottom fridge. Would recommend if space is limited

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator for the price. Holds a lot more than you would think. The only thing I can say that isn't good about it is that the egg carton holder doesn't fit a standard dozen eggs.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just bought a house and it came with some really old appliances. The refrigerator ended up breaking down so we ultimately went with this item. I've only had this fridge for a few days but I already love it. It's the perfect size for this family and I like how the side shelves are wide!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered set up for door changed, all done efficiently and correctly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Insignia

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fits my kitchen perfectly. Freezer on the bottom thats I exactly wanted. I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Refrigerator. Amazing Capacity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. It has the same footprint as my old one, but have an astounding amount of space. The delivery crew was great as well, taking away the old unit and reversing the doors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 month review: No issues what so ever. Best Buy team delivered and did a great job. This fridge is the best. Freezer hold a large amount of item and fridge is very efficient. Happy customer!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Mrs. S

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for our garage as a backup to our indoor refrigerator. Very happy with the size and simplicity. Worried about fingerprints but not a problem. Also, very pleased with the delivery!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good luck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered Refrigerator for my house and I have to get it soon as possible and they have four my house and it’s good thing hyping to me so I recommend to buy them.

    I would recommend this to a friend
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