Customer Ratings & Reviews
- Model:
- LTCS20020B
- SKU:
- 6452817
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Very good product!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product two years ago when the one I had before was not working properly. This product is working very well and has not given any problem since I bought it. Thanks
I would recommend this to a friendStarter Fridge that won’t be good long term.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok starter fridge/freezer. Having issues where unless things are at the very back of the freezer I’m seeing defrosting and melting even with it staying on the coldest temperature. Not something I see lasting longer than a couple of years.
I would recommend this to a friend- Pros mentioned:Overall performance
Good price but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall for the price but Besy Buy added shipping charge while it should be for free with this price!
I would recommend this to a friend Geek Squad -- excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your 2 Geek squad men-- Alvin and Stephen-- were great. They explained the problem and took pictures of the area I called about. It was a pleasure.
I would recommend this to a friendWorks as it should. No issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. The shelves are a little small on the inside
I would recommend this to a friendLG Stainless Steel Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a really good fridge for the price paid. Really recommend as a secondary unit if you don't need water and ice dispenser.
I would recommend this to a friendTwo broken refrigerators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very dismayed to receive a broken refrigerator. I knew something was up when it emitted no cold air at all after being plugged in for a few hours, to the point where I had to throw half my food away. The extreme situation made it difficult for me to believe the explanations of LG technicians who claimed that the refrigerator had to stabilize first. Thankfully, Best Buy sent a technician who diagnosed the problem immediately as a result of a broken compressor. What’s really funny is how the replacement LG refrigerator I got had the same problem of no cold air because of a broken compressor. The same technician returned and said that, in his experience, he had never witnessed the same problem happen to the same person twice in a row. I am grateful that the third refrigerator, a Whirlpool model, worked right after it was plugged in. I want to praise Chicago customer agent Yvette Bowling for her professionalism. She went out of her way to quickly find new models and arrange for delivery. She and the technician quickly remedied the conundrum. I am happy that Best Buy was able to solve everything, but I will not go with LG refrigerators ever again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, NancyC. Thank you for sharing your experience with us. We understand your inquiry regarding the issues you encountered with the LTCS20020W refrigerators. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-white/6419820.p?skuId=6419820
We appreciate your patience. —Renzo
- Cons mentioned:Ice maker
Freezer Light
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really happy didn't realize there was no freezer light...Didn't know that was a thing...Also it's been almost 24 hrs and still not cold enough...They should tell you this before they take your old refrigerator...Thanks James
No, I would not recommend this to a friend Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator. I have one small issue, the top freezer compartment is larger than previous fridge and because it’s larger, I have to bend over to see items on the top shelf primarily.
I would recommend this to a friendBest Buy stands behind their products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the refrigerator and noticed a small dent on the side after I unpacked the unit. Best Buys replaced the original refrigerator, no questions asked.
I would recommend this to a friendRecommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator. I do like it. Just wish I could have a bottom freezer which was not available on a short notice when current refrigerator died.
I would recommend this to a friendWHAT DO YOU MEAN?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LIKE IT BUT MISS A CHEESE DRAWER ON THE TOP SHELF.
I would recommend this to a friendBUY AT BEST BUY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We shop at best buy for all of our appliance needs. Great selection to choose from, service is excellent. From the retail to the home delivery great. Just bought a new LG refrigerator it's been great!
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator and freezer. It is a nice appliance and it was reasonably priced.
I would recommend this to a friendAwesome fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG! That’s all I have to say everything I own is LG has never let me down! Life’s Good!
I would recommend this to a friend2 years and 2 months before a problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased April 2023. Two years and 2 months after purchase, the drip line in refrigerator (not the freezer -that is not hooked up) is leaking on to the top shelf, not running into the drip line that goes to the pan. The warranty is 2 years. If I win the $400 gift card for this review, I guess I'll apply it to a different brand refrigerator.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sharon. We appreciate you sharing your experience with your LG Refrigerator (LTCS20020S) model. We're here to help ensure you have a positive experience with LG products and are committed to providing reliable, high-quality products and services.
For a drip line leaking onto the top shelf, a common reason is a clogged or frozen defrost drain. To address this, you can try unplugging the refrigerator and allowing any ice in the drain line to melt. Once melted, you can carefully clear any debris from the drain opening, often located at the back of the refrigerator compartment. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-leak-inside-the-fridge--1337885189181.
We'd like to investigate this further and help you find a solution for your refrigerator's performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered on time as promised schedule. Within memberships, Best Buy was able to delivery including setup with free of charge. Thank you so much!
I would recommend this to a friendVery nice quality refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several units of apartments. This refrigerator was purchased for one of those apartments. This is an inexpensive and convenient refrigerator. Compared to other companies' products, this is very nice quality product.
I would recommend this to a friendLG refrigerator
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge works perfectly well but during delivery the fridge door got a little bent and I didn't want to go through the hassle of replacing it
I would recommend this to a friendrefrig basics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only have had less than one month.works fine,large freezer compartment.read reviews,agree bottom door does hit feet if to close butone minor nit pick is it doesnt have a deli drawer
I would recommend this to a friend