Customer Ratings & Reviews
- Model:
- LTCS20020B
- SKU:
- 6452817
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Beware the shelves!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the shelves on this are very breakable. Both the interior and door shelves on my purchase of just 2 years ago have all broken multiple times, and even with the Total Tech coverage, the replacements are about $100 each. Painful. Other than that, it's okay.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your experience with the LG Refrigerator (LTCS20020W) model. We understand your concern about dealing with shelving that doesn’t hold up over time—especially when the cost to replace adds up quickly. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations.
To help prevent future breakage, we recommend distributing weight evenly and avoiding placing heavy or oversized items near the ends or center of the shelves. It’s also best to ensure cold items are fully settled before placing them back after cleaning, as sudden temperature shifts can stress the plastic.
We’d love the opportunity to look into possible support options for you. Please send us a private message on social media @LGUSSupport so we can review your unit’s coverage and explore ways to assist further. We’re here to help make things easier. ^Juvy
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible customer service. Ordered several appliances 3 weeks ahead of the date that they were to be delivered to avoid any issues. The delivery window was for 7am to 7pm the day of delivery. Never recieved any updates until 8:30 PM when the app said that i needed to select a delivery date. I was waiting around all day to get the appliances delivered to the rental property where I had tenants moving in. I was on hold with customer service for 2 hours without ever talking to anyone. I was able to use the online chat but they ultimately told me that its too bad and I would have to pick a new date that was at least a week out. How is someone supposed to live in a home for a week without any appliances? I usually buy all of my appliances from best buy for rental properties but I will never be puirchasing from them again. A total cluster with zero communication or help from anyone involved. Zero Stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern, especially after planning and making arrangements for delivery only to experience delays and a lack of communication. We strive to provide exceptional services and ensure a smooth experience. Here’s what we suggest to help resolve this situation: Since the issue is related to delivery, we recommend contacting Best Buy customer service at 888-237-8289 to escalate the situation and discuss compensation or expedite the delivery process. They should be able to assist you in getting a new delivery date as quickly as possible. It may be helpful to check for any available delivery updates through the retailer’s app or website to confirm if any immediate rescheduling options are available. If you’re still facing issues or delays after working with the retailer, feel free to contact us directly via private message on social media @LGUSSupport. We can certainly help facilitate communication and ensure that your concerns are escalated to the appropriate channels. ^Juvy
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got what I needed, extremely satisfied. Name speaks LG
I would recommend this to a friendGoood Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It have big space and it good to get this refrigerator
I would recommend this to a friendProperty Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product would be perfect if the freezer were in n the bottom.
I would recommend this to a friendpurchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so happy with this item would recommend this product
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We (my husband and I) purchased this as an extra refrigerator for the garage for our daughter and son in law. They are enjoying.
I would recommend this to a friendExceptional fridge
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted extra storage room in our fridge and ended up buying one for the basement. We got for a great deat at best buy.
I would recommend this to a friendGreat fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great price for this amazing fridge! We needed one right away for our office and they delivered it!
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great when I came to buy,friendly sales technician and delivery was prompt . Installation was done
I would recommend this to a friendMy fridge delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick and professionally done and the two men who placed it in the spot where I wanted it, did a great job.
I would recommend this to a friendDisappointed that it doesn't keep your drinks ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice box , but it just doesn't keep drinks cold and after having drinks over night to get one next morning within having out and open should be much colder,but it's disappointing to pay the price for a new refrigerator and deal without have a good cold drink I'd very frustrated
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Alice. Thank you for sharing your experience with the LTCS20020S refrigerator. We understand that it’s not cooling your drinks to your expectations — we understand how concerning it is to invest in a brand-new appliance and not get the performance you were hoping for. For optimal cooling, we recommend setting the refrigerator temperature to 37°F and ensuring there’s proper airflow by not overpacking the shelves, especially near the vents. It’s also helpful to allow at least 24 hours for the unit to stabilize temperatures if it was recently installed or had a heavy door usage. We’d like to look into this more closely and assist you directly. Please send us a private message on social media @LGUSSupport so we can work with you to find a resolution. We truly appreciate your patience. —Avril
Good cellar fridge.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door came dented but it is a cellar 2nd fridge so I don’t care. Price is right.
I would recommend this to a friendPerfect tenant fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and great for the price. My tenants are very happy with it.
I would recommend this to a friendGreat shopping store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Performance, outstanding Storage room.
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator I bought it for my mother for Mother’s Day and she loves it
I would recommend this to a friendLG refrigerator / freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no light in the freezer which surprised and disappointed me
No, I would not recommend this to a friendlong wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It take 2 month to get it in my kitchen but work good and I am now able to have to go in a HEB weekly not daily
I would recommend this to a friendNice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a brand I would have chosen as first choice. Smaller than I anticipated. Although it appears to be of good quality.
No, I would not recommend this to a friendI LIKE IT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. A well-made product. I'd buy it again. The back has a secure metal cover, not exposed parts.
I would recommend this to a friend