Customer Ratings & Reviews
- Model:
- LTCS20020B
- SKU:
- 6452817
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Frig.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice!!!!!!!!!!!!!!!!!!!!?????????????????!!!!
I would recommend this to a friendReview if Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was excellent. The delivery people were terrible.
I would recommend this to a friendTime will tell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was deeper than expected. All my last 10 years' refrigerator purchase has been gone broken. I hope this will last longer.
No, I would not recommend this to a friendLG makes a nice Stainless steel 20.2 cu fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful fridge..The freezer holds a lot . Great value
I would recommend this to a friendVery pleased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. A satisfying experience from beginning to install.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been 5 stars. The delivery was 5 stars as the two men who delivered were efficient and very nice. My salesman was very helpful. Getting the fridge delivered was a minus 5. Received the product 11days after the original delivery date and repeatedly being told it would be delivered on Saturday, Sunday, Monday, and Tuesday. Delivered full week later.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Delivery drivers cause damage!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst experiences I've had in a long time the delivery drivers were very uneducated very lazy and destructive also claimed because the refrigerator wasn't infected they couldn't remove it claimed it had mold there was zero mold three witnesses and pictures prove all of this they were just too lazy to haul it off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SheriS. Thank you for sharing your experience with us regarding the delivery of your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator. We understand your inquiry and the concerns you have regarding the delivery team's conduct and their refusal to remove your old refrigerator. Your feedback is important, and we'd like to look into this matter further.
https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-white/JJ8VPZSCGF
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than anticipated but purchased online and did not pay attention to height specifications
I would recommend this to a friendNew fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, easy install, delivery was on time and very professional
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Employee was very helpful. Item is pperfect for my kitchen & needs.
I would recommend this to a friendLG Cold Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge with no frills. Should give years of trouble free service
I would recommend this to a friendHigh quality LG fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice basic fridge.stainless is better then just a color .
I would recommend this to a friendQuality Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived and functions as advertised. Good size freezer. Happy with the unit
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service appliance was in our budget customer service was awesome
I would recommend this to a friendNice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install went okay, good quality, good value fir the price
I would recommend this to a friendAirplane Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge starts making a motor sound approx 8 months after purchase. Although it works it's one loud fridge. It sounds like a plane is taking off in your kitchen. Would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christine. Thank you for taking the time to share your experience on the LG Refrigerator (LTCS20020W) model. We understand how disruptive a loud motor sound can be, especially when it feels like it's coming from a plane in your kitchen. While it’s great to hear the fridge is still working, we definitely want to help address the noise issue you're describing. We strive to provide high-quality products that exceed our customer's needs and expectations. We recommend checking to ensure that there’s enough space around the fridge for proper ventilation, and verifying that the unit is level. A fridge that isn't level can sometimes cause excessive noise. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479. Please send us a private message on social media @LGUSSupport so we can further investigate this and explore potential solutions. We want to make sure your LG refrigerator is operating smoothly and quietly.
We appreciate your patience, and we're here to help get this sorted for you. ^Juvy
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice appliance and came and nice shape easy to install
I would recommend this to a friendfrig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to do a little cleanup of taping items. Door had to switched.
I would recommend this to a friendFast delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast delivery and always happy to buy from bestBuy. Friendly staff.
I would recommend this to a friendCaveat Emptor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit itself functions fine, however both the original unit and the one I currently have arrive severely damaged. I rejected the first unit as the damage was around the coils and compressor and I was not going to risk that. The second unit looks as tho it was dropped on the corner, and the only reason I was willing to accept it was the damage was essentially cosmetic. BB did offer a discount as a consolation, and I chose to accept because waiting another week and having to take more time off to be around for the delivery window was not an option. The delivery people were fantastic, I know it wasn't their fault, just be careful!
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We're sorry to hear about the inconvenience you have experienced. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with any LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to accommodate you. ^James.