Customer Ratings & Reviews
- Model:
- LTCS20020B
- SKU:
- 6452817
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
AWFUL
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave zero stars I would. Awful product, broke moments after a year so it was out of warranty. Needed fan motor. The Geek squad tried to upsell me to an evaporator (which wasn't faulty) and compressor (working just fine) LG customer service advised they'd cover all charges under warranty then backed out and I was charged for parts and labor, as LG clearly does not stand by their substandard products. PLEASE avoid buying this appliance or ever using the Geek Squad who is completely clueless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RyanHuz. Thank you for sharing your experience with us. We understand your situation and the frustration you've encountered with your LG LTCS20020S refrigerator.
We are committed to assisting you in resolving this matter. To help ensure that your appliance is functioning optimally, we recommend contacting our customer service team to review the warranty terms again. Sometimes, after the first year, extended plans may be available to cover certain repairs.
https://www.lg.com/us/refrigerators/lg-ltcs20020s-top-freezer-refrigerator#pdp_specs
If you’d like, please send us a private message on Social Media @LGUSSupport, and we’ll be more than happy to help you look into further options or provide any additional support to address this issue.
We appreciate your feedback and your patience.
—Renzo
New Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and very well built refrigerator. Very pleased.
I would recommend this to a friendLg Ice Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have glad I purchased it. Just love it in my kitchen.
I would recommend this to a friendOk, satisified, could have been better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While it has enough space and cooling is like any refrigerator, the glass shelfs can be straight instead of curved in the front to make it easy to install egg trays, side door storage can be made more accessible for milk cans
No, I would not recommend this to a friendNone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was meant as second fridge to be put in garage for extra storage
I would recommend this to a friendAnother Best Buy Screw Up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was a disaster. They basically dropped it off at the gate. My tenant had to hire people to move it inside
I would recommend this to a friendRefrigerator, LG.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only wish the doors were on the other side. But I like the refrigerator.
I would recommend this to a friendDoes the job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Would prefer more refridgerator room and less freezer room
I would recommend this to a friend- Pros mentioned:Overall performance
paulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your feedback with us. We're glad to hear that you are enjoying your LG Refrigerator (LTCS20020S) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To ensure your refrigerator continues to operate at its best, please make sure to keep the doors closed as much as possible. This helps to maintain a consistent temperature, which is essential for keeping your food fresh.
If you need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Still new.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's still new. We'll get back to you in a few months. We did need to raise the cooling from 3 to 4.
I would recommend this to a friendFridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product and thank you so much!!!!!!!!!
I would recommend this to a friendRefrigerator great value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time. great value for price. Timely delivery
I would recommend this to a friendGE Refregirator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best product, beautiful color, best installation crew
I would recommend this to a friendpleased w/ buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1st online major puchase,everything went well and deliverd as promised
I would recommend this to a friendCoolest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, freezer section has plenty of room
I would recommend this to a friendLG refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.over 20cu.ft is enough to most, and price is good
I would recommend this to a friendNew fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it love it thank you thank you thank you
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it delivered and it didn’t work! The light would turn on but the fridge wouldn’t cool. Lost all my groceries and had to wait a week to get a replacement. Was without a fridge during the summer heat. Also don’t think it’s the best quality for the price point.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nelli. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is for your refrigerator to function properly, especially during warmer months. We aim to deliver dependable performance and convenience with every LG appliance. If a new refrigerator is not cooling, we recommend checking the thermostat or temperature controls to ensure they are set to the recommended temperature. It can also take up to 24 hours for a new refrigerator to reach its optimal cooling temperature after being plugged in. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need any more help, feel free to shoot us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to help you find some possible solutions. ^Juvy
Good fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far , smaller than I had pictured but so far so good
I would recommend this to a friendAVOID LIKE THE PLAGUE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH. Slightly less than a year over the purchase, and the freezer is already freezing over, and the fridge not cooling. Geek Squad Protection takes 10 days to come out, and can guarantee it'll take longer to get parts.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, LuanO. Thank you for sharing your experience with your LG 20.2 Cu. Ft. Top-Freezer Refrigerator (Stainless steel). We understand your inquiry regarding the issues you are experiencing with the freezer freezing over and the refrigerator not cooling. We also understand that the unit didn't meet your expectations and your concern about the time frame for service.
Your feedback is important, and we'd like to assist you further. A simple step that can sometimes help with cooling issues is to ensure the refrigerator's vents inside the unit, especially the one connecting the freezer to the refrigerator section, are not blocked by food packaging.
https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/J7G56FP6GX
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you with the cooling issue. We appreciate your patience. —Renzo