Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, suitable size, quiet operation, and ample capacity. Many appreciate its ability to maintain appropriate temperatures and its modern design. However, some customers have noted that the internal lighting could be improved, and a few have mentioned the absence of an ice maker.
This summary was generated by AI based on customer reviews.
Refrigerator Broken less than 30 days from deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit was delivered less than 30 days ago and has already broken. The refrigerator has stopped cooling and BestBuy advises it is non-returnable. I was forwarded to LG support and they cannot find a partner to provide repairs. I would think with only having it less than 30 days, they'd consider replacing the unit. Not happy with this purchase at all.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BradG. Thank you for sharing your experience with the LG LTCS20020W Refrigerator. We understand that your unit stopped cooling less than 30 days after delivery, and you have faced difficulties with both the retailer's return policy and finding a service partner for a repair. We understand your inquiry and the urgency of resolving an issue with a brand new appliance.
We appreciate you letting us know about the cooling malfunction and the trouble you encountered while seeking assistance. It is certainly our goal to ensure that all of our customers receive a fully operational appliance right from the start, and we want to help find a solution promptly. We are committed to reviewing the situation regarding the lack of service availability and the possibility of exploring alternative options, such as replacement, given the short time the refrigerator has been in your possession. We are dedicated to delivering reliable support to all of our customers.
https://www.bestbuy.com/product/lg-20-2-cu-ft-top-freezer-refrigerator-white/JJ8VPZSCGF
For further assistance and to explore possible solutions for any specific concerns you may have regarding your LG LTCS20020W Refrigerator, please contact us at [email protected]. We appreciate your patience as we work diligently to assist you. —Renzo
- Pros mentioned:Overall performance
paulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for sharing your feedback with us. We're glad to hear that you are enjoying your LG Refrigerator (LTCS20020S) model. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To ensure your refrigerator continues to operate at its best, please make sure to keep the doors closed as much as possible. This helps to maintain a consistent temperature, which is essential for keeping your food fresh.
If you need further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Good fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far , smaller than I had pictured but so far so good
I would recommend this to a friendLG White Refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this last year in June and it has been working but now all of a sudden the bottom half of the refrigerator just doesn’t cool anymore but the top Half does it’s sooo weird.
I would recommend this to a friendTotal confusion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a present for my Son and he just got it hooked up today. Your guys could not find the shut off valve plus they said they did not have instructions to install the frig. Oh well Hopefully we have no problems going forward
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described. Good product for a decent price. Solid
I would recommend this to a friendBestBuy charges to change door side even w/Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The star isn't for the product itself, which I haven't had long enough to give a fair assessment. It's about Best Buy wanting an additional charge to change the direction of the doors. I've purchased fridges from some other stores and as part of the installation, they would change the doors if they didn't fit the area. Best Buy wants to charge an ADDITIONAL $69 (or maybe it was $79) just to change the doors, even though I paid for both installation and haul away. This should be standard for any fridge installation, and it doesn't require any additional parts. Additionally, Best Buy doesn't even offer the option online to request it as a paid option, so you won't know that it's not included.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience regarding the LG Refrigerator (LTCS20020S) model. We regret any inconvenience caused by the additional charge for changing the direction of the doors during installation.
We understand that changing the doors to fit the area is an important aspect of refrigerator installation. It's disappointing to hear that this service was not included in your purchase and that it came as an unexpected extra cost. We want to assure you that your experience does not align with the level of service we aim to provide. We strive to provide exceptional service and transparency to our customers. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
It does the job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is definitely an upgrade from my last one. I wish I this had more compartments for things like butter, meats or cheese. Another flaw is that it leaves finger prints and not easy to clean off.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it delivered and it didn’t work! The light would turn on but the fridge wouldn’t cool. Lost all my groceries and had to wait a week to get a replacement. Was without a fridge during the summer heat. Also don’t think it’s the best quality for the price point.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nelli. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is for your refrigerator to function properly, especially during warmer months. We aim to deliver dependable performance and convenience with every LG appliance. If a new refrigerator is not cooling, we recommend checking the thermostat or temperature controls to ensure they are set to the recommended temperature. It can also take up to 24 hours for a new refrigerator to reach its optimal cooling temperature after being plugged in. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need any more help, feel free to shoot us an email at [email protected], and our team will be happy to help you find some possible solutions. ^Juvy
Bad Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator doesn't keep fresh foods at a constant cold temperature. Temp. will vary too much, 34 to 42 plus degrees. I'm already shopping for another ref. with good temp. control, not cold to colder. I won't buy LG or from best buy. I know this won't be posted, so this is just more foreign made junk, Viet Nam. So long to best buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eldon. Thank you for sharing your experience with us. We appreciate you taking the time to tell us about your LG Refrigerator (LTCS20020S) model, and we’re here to help you get the best performance from your unit. We strive to provide reliable, high-quality products and ensure a smooth experience.
To keep that cooling consistent, we suggest making sure the air vents are clear, spacing out items for better circulation, and setting the temperature dial to the coldest setting. You might also want to try a power reset by unplugging the unit for 2 minutes and then plugging it back in to refresh the system. If you need more help, check out https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-change-the-temperature-setting--20152285479167.
We’d love to dive deeper into this and help you enjoy the best cooling possible. Just send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you! ^Juvy
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would of liked more options for arrangement of shelves and storage compartments. Would of been nice to include the ice maker feature as standard instead an option. Nice for the price.
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is crooked, they came out and said there is no adjustments, they said we should look to buy a better model
No, I would not recommend this to a friendIt burned 28 days after used.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse product ever, the store only give you 15 days of guarantee, they don't care anything. I got this item new and 28 days after stop working my refrigerator. LG it going to be in charge since is a manufacturer problem but it take ages to get fixed. Is sad when you have a newborn and kids the store should be at least give a better guaranty to their costumer and don't put people to be dialing with this such a long period of time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize that you had such an experience with your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Horrible service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too small, horrible Wait time for the WRONG part for the ice maker. We were told that it was the right part it was not. Had to eventually have them pull out the same model that was there to show them it was the wrong part. Still waiting for the correct part over a month later
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you're having such a frustrating experience with the replacement part for your ice maker. It's unacceptable that we provided you with the wrong part, and it's even more frustrating that it took so long to resolve the issue.
I can imagine how frustrating it must be to have to wait for a replacement part, only to find out that it's not the correct one. And to make matters worse, having to wait even longer for the correct part is just unacceptable.
I want to acknowledge your frustration and apologize for the poor experience you're having with our service. I'm also sorry to hear that our representatives were unable to accurately identify the correct part initially. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Buy a better refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is bare bones. And you can’t buy the accessories for a cheese drawer or extra door rack. And the curve in the freezer door causes us to bump our head a lot! I do not recommend. As far as cooling, I’m never sure if it’s too cold or too warm. I expect that of our old refrigerator -the fluctuation by not a new one. Sigh.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, EstherD. We apologize for any inconvenience you have experienced with the LG Refrigerator (LTCS20020W) model. We understand your frustration with the lack of accessories and the freezer door's curve. We also regret any difficulty in determining the optimal temperature and apologize for any fluctuations. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Worked well for 2.5 years but not now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked fairly well, seems like it struggled to keep things cold but to be fair it is in our insulated garage. The compressor is now having problems 2.5 years after purchasing it and it is not covered by warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your feedback about your LG Refrigerator (LTCS20020S) model. We understand how crucial it is for your fridge to maintain proper cooling, especially when placed in an insulated garage where temperature fluctuations. We strive to provide reliable, high-quality products and ensure a smooth experience.
To improve performance, allow a few inches of space around the fridge for airflow and regularly check the condenser coils. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Please message us privately on social media @LGUSSupport, and our team will assist you with warranty coverage and guide you through the repair or replacement process. We’re here to help. ^Juvy
Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator door opens in wrong direction. Installer said I should have advised Best Buy of that when ordering but there were no questions about the door opening direction so I incorrectly assumed the installer would correct he door opening. Installer advised he did not do that.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern about the door opens in the wrong direction, especially after installation. We strive to provide high-quality products and ensure a smooth experience. To resolve this, many LG refrigerators allow for door reversal, which can be done with some basic tools. We recommend checking the user manual for specific instructions on how to change the door swing direction. For more help, visit https://www.youtube.com/watch?v=P5-xIK_wbY8.
Please send us a private message on social media @LGUSSupport so we can provide further assistance and ensure your refrigerator meets your needs. We appreciate your understanding and want to help you get it sorted out. ^Juvy
None
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more trays to hold the eggs and to hold the dary products
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time that you've taken out of your day to leave us a review on ways we can improve our products and services going forward. Please feel free to come back and leave us a few words that will help us get a 5 star rating on our feedback page lg.com/us/support/feedback. ~Tanisha
LG top freezer refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non magnetic body and size is bigger looking outside but less space inside
No, I would not recommend this to a friendWorks but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to remove shelfs - too wide for removal - needs light in freezer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Feel free to check out your owner's manual for proper information on how to remove the shelfs! ~Anthony
