Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
Works but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to remove shelfs - too wide for removal - needs light in freezer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Feel free to check out your owner's manual for proper information on how to remove the shelfs! ~Anthony
Waiting waiting and waiting to get this fixed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting a month to have delivery of the refrigerator, the time slot went from 7:00 to 7:00 p.m., finally changed 2:30 to 7:00 p.m. the very efficient man that delivered the refrigerator were great. In order to get the refrigerator through the door, the doors on the refrigerator had to be removed which was okay because I was going to reverse them. They told me that they could handle that. An hour later, the doors had not been put on because the hardware on the doors did not line up with the holes on the refrigerator once you switch the doors! Now I'm waiting 3 days for an appointment from 12:30 to 7:00 p.m. for a repairman. The refrigerator is the problem, the delivery crew were fantastic
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, RebekahB. We appreciate you letting us know about your experience with the LG Refrigerator (LTCS20020S) model. We apologize for the inconvenience and frustration you have experienced with the delivery and installation process.
We understand the importance of a smooth and efficient delivery experience, especially for large appliances like refrigerators. We appreciate your kind words about our delivery crew. We're glad to hear that they were able to assist you with getting the refrigerator into your home. If you need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist and provide any additional support you may need. ^Juvy
Cheaply made and over priced.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should have one more shelf, otherwise the gap is too wide and a waste of space. The fridge is cheaply made and basic, like most refrigerators. I feel cheated, it should have cost $100 less than what they charge. I like the fact that it does not have handles that stick out. It saves space and you do not have to worry about the coming off, as this usually happens with these cheaply built garage.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mishi. We appreciate your feedback on the LG Refrigerator (LTCS20020S) model. We understand that the lack of an additional shelf and the overall build quality are concerns for you. We strive to provide high-quality products that exceed our customer's needs. For optimizing space, consider using adjustable shelf brackets if available or adding storage solutions like bin organizers to make better use of the existing space.
We’re glad to hear that you appreciate the handleless design, which can indeed help save space and reduce maintenance. If you have any additional questions or need further assistance, please reach out to us on social media @LGUSSupport. We’re here to help and value your input. Thank you for choosing LG. ^Juvy
Worst experience ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience ever with the delivery guys! They said they couldn’t deliver it because they couldn’t find parking. I asked them to look for parking just around the corner because I needed my fridge they didn’t care and said that I needed to reschedule! Lazy delivery drivers
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lizz. Thank you for sharing your experience with us. We understand your concern about dealing with delivery issues, especially when you're expecting your fridge to arrive on time. We strive to provide exceptional services and ensure a smooth experience.
We recommend reaching out to Best Buy customer service at 888-237-8289 or the delivery service directly to confirm any alternative delivery options or to check if a new date can be arranged at your convenience. If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will gladly look into this for you and help facilitate a smoother delivery experience.
We appreciate your patience and look forward to resolving this for you. ^Juvy
Long Delivery time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and Installation date is Nov. 9, 2023; 7am to 7pm
I would recommend this to a friendStopped working after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money just doesnt buy you what it used to. Purcahsed this fridge just 2 years ago and its out. Have a garage fridge thats 10 years old and still running strong.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Austin. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is to have a dependable refrigerator, and we’d love to help get yours back on track as we strive to provide top-notch products and ensure a smooth experience.
First, check if the unit is plugged in properly and the outlet is working. Reset the temperature settings and listen for sounds from the compressor or fan. Clean the coils gently to improve cooling, and use the LG ThinQ app for a diagnostic scan. For more help, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
If issues persist, message us on social media @LGUSSupport for further assistance. ^Juvy
LG support is NO support
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor refrigerator. The freezer doesn't keep the food frozen !!! POOR support by LG. Supposedly covered under "manufactured warranty" but LG refused to do anything. Ended up paying a service bill even though it was less than a year old. Spend your money on a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
- Cons mentioned:Ice maker
Great product very poor service
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, but best buy could not provide with the ice maker, after many schedules and calls. It has been a year and they have not installed it yet. Still waiting for refund.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Please contact the Customer Support at BestBuy to inform them about any issues with your product. ^James.
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As much as I love LG, this refrigerator is not worth the money. I know you get what you pay for, but this was suppose to be a garage fridge, so I didn’t need a fridge that has all the bells and whistles. After our first grocery hall for the fridge, we found out that the freezer was not freezing and the fridge area was not keeping the food cold. We called Best Buy and was able to swap out the fridge for another brand that is a little step up and now are happy. I don’t expect much from a cheaper refrigerator, but for it to just work as it’s suppose to is not asking much.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broken Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge, but it didn’t work. I had to wait over a week and a half for someone to & look at the fridge for 5 minutes. Then had to wait another week with a broken fridge for Best Buy to tell me I had to wait till August for replacement. So I sent the fridge back & had to go somewhere else to buy a fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the repair of your LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hope the refrigerator is working ok the book was not helpful.
I would recommend this to a friendBad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and it’s not working at all try to fix it technician appointment 6 days after and bring another one 13 days so I return it all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AliS. Thank you for sharing your experience with us. We understand that your LTCS20020S refrigerator didn't meet your expectations due to the issues you encountered. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/6360748.p?skuId=6360748
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Don't buy this Refrigerator if you are in a hurry.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Refrigerator was purchased 11/22/2023. A delivery date of 12/11/2023 was provided. The delivery date has been revised to 1/15/2024. This is 2 months after the purchase date. As you can see, we can't give you an evaluation when we don't have the Refrigerator and we don't know if or when it is to arrive,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, We appreciate you bringing this to our attention. We understand your frustration with the delay in the delivery of your refrigerator, which was purchased in November and now delayed until January. Your concerns about not being able to provide an evaluation without the product are valid, and we apologize for the inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Great Appliances, just waited too long.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We waited way too long to be helped (45+ minutes). Once someone was available, everything was great!
I would recommend this to a friend- Pros mentioned:Noise level, Temperature control
Great As A Second
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is a replacement for one that just died. It is also the refrigerator that we have in the garage. It holds all the overflow that we can't fit in our kitchen refrigerator. The outside is sleek and it's well-lit on the inside. It also runs very quietly. The temperatures are holding steady in both compartments which are set at 3. By no means is this a top of the line model but we are only using it as a second refrigerator. So far we are very pleased with it. This is the 4th LG appliance we have purchased in 5 years, the first was an over the range microwave and next a washer and dryer. They all work great and we are happy with them.
I would recommend this to a friend fridge broke in 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke in less than three years (no longer able to cool), waiting on support from best buy and LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Seattle. Thank you for sharing your experience with us. We understand your concern that the LG Refrigerator (LTCS20020W) model is no longer cooling. We aim to provide reliable, high-quality products that exceed our customers' needs and expectations. Your feedback is really important to us, and we want to ensure we get this sorted for you as soon as possible.
First, check the temperature settings on your fridge. If they’re fine, inspect the condenser coils for dust or debris that might hinder airflow. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Feel free to message us on social media @LGUSSupport for further troubleshooting or service options. We appreciate your patience and are here to help. ^Juvy
great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my wife loved it.liked that it has a top freezer,lots of storage space
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sonny. Thanks a bunch for sharing your thoughts with us. It’s awesome to hear that you and your wife are loving the LG Refrigerator (LTCS20020S) model, especially its top freezer and roomy storage. We really aim to provide reliable, high-quality products and great service to make sure everything runs smoothly for you.
Just a little tip to keep your fridge running at its best: remember to give those condenser coils a quick clean. A little dusting or vacuuming every six months can really help keep the cooling performance in tip-top shape.
If you need any more help, feel free to drop us a private message on social media @LGUSSupport. Our team would be super happy to help you out. ^Juvy
You get what you pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front of the refrigerator is not stainless steel. Try putting a refrigerator magnet on it. It is difficult to find things in the refrigerator since everything besides the top shelf is below eye level, and is impossible to see.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We’re sorry to hear that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to help you out. ^James.
Best Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for Best Buy to provide some level of compensation for my horrendous service. It has now been nearly 2 months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristi. Thanks for sharing your feedback with us. We understand your cocnern about the ongoing issues you're facing with Best Buy regarding your LG Refrigerator (LTCS20020S) model. We strive to provide exceptional services and ensure a smooth experience. While we don’t have direct control over Best Buy policies, we recommend contacting their customer service at 888-237-8289 to escalate the matter. If you need any additional assistance or have any questions related to your LG appliance, feel free to contact @LGUSSupport through private message on social media. We're happy to help in any way we can. ^Juvy
whirlpool fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a piece of junk, and I knew it when I bought it, but it was an emergency purchase. Freezer door trays are not enclosed, so small or narrow items fall through and trays overall are not "quality" plastic. It's also noisy. Poorly designed. I'm in the process of returning it and have ordered an LG to replace it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs.^Venette