Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fridg sucks to loud was suposed to get new one got to wait two months sure be compaced for waiting
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I preferred to have had the refrigerator I initially ordered but it kept on getting back ordered,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Mixed review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery Guys were somewhat rude. Didnt respect the property. Slight damage to screen door when removing refrigerator.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Faulty appliance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this refrigerator in Feb 2022 and in Oct 2023 the unit started making loud noises. LG on honors 365 day warranty from date of purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! We appreciate you reaching out to us about the issue with your LG refrigerator. We understand your concern regarding the loud noises it started making and the timing of the warranty coverage. To better assist you, please send us a private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000 to discuss the situation further. ^Jayne
LG - 20.2 Cu. Ft. Freezer White
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is loud and makes a lot of weird popping sounds when it comes on! It also makes a vibration sounds as if everything in it is rattling! Do not waste your money! Do not buy this !
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to share your concern with us! We hate to hear that your LG Top-Freezer Refrigerator is experiencing popping and rattling sounds. We want to assure you that this is, for the most part, common. Check out our LG Support page to view some troubleshooting tips: https://shorturl.at/jpsAP. Should you need further assistance, don't hesitate to contact us through Facebook or Twitter by direct message using the handle @LGUSSupport. We're eager to help you! ~Rita
No call no show.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To lazy or just don't know what thwy are doing. Won't answer thier phone or reverse opening on fridge or level it. Wont fix drain hose. Wont do haul aways. What did i pay for?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Best Buy is a horrible place to shop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could you get my refrigerator door switched over to the right came out every time the service man came out he didn’t have a order, but it was OK to buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for taking the time to share your feedback on the LG Refrigerator (LTCS20020S) model. We're sorry to hear about the challenges you've experienced with your refrigerator door and the service provided. We strive to provide reliable products and excellent service to ensure a smooth and seamless experience. Please reach out to us on social media @LGUSSupport so we can help you further. We value your business and want to regain your trust in our service. ^Juvy
Don’t buy!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 6 months of buying! The compressor went out had to be replaced! I don’t recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kara. Thank you for taking the time to review the LG Refrigerator (LTCS20020S) model. We're sorry to hear that the compressor failed after just six months of use. We strive to provide long-lasting products that exceed our customers' needs and expectations. We value your feedback and will consider it as we continue to improve our products and services.
If you have any further concerns or questions, please reach out to us on social media @LGUSSupport. ^Juvy
Damaged fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged. I need to wait another 3 weeks until a new one is sent.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Fridge not cold enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer works fine however the fridge temperature is somewhat erratic and usually maintains only 39 degrees on the coldest setting
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! If your refrigerator isn't maintaining the correct temperature, please be sure to check out the info linked below! If the steps there don't help, please reach out to us with the second link; we'd love to help. https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-cold-enough-CT10000021-20153121387150# https://www.lg.com/us/support/contact ^Ian
LG frig does not work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered 12pm 09/19/2002, does not work. 9pm interior is warm
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Terrible!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 4 days after delivery. Ruined food in the fridge and freezer! Everything melted in the freezer. What a mess to clean up! The groceries lost equaled the cost of the appliance. Positive of the ordeal…Beer was saved!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
I want my money back.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy never delivered the refrigerator and I’m still trying to get my money back. What a mess.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We would like to express our gratitude for reviewing your experience with our LG Refrigerator (LTCS20020S) model. We regret the inconvenience and frustration caused by the non-delivery of your refrigerator. We understand the urgency of resolving this matter and are committed to assisting you in obtaining a refund for the undelivered product. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the chance to regain your trust in the future. ^Juvy
- Pros mentioned:Noise level, Overall performance, Size
Nice refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good-looking refrigerator, clean simple lines. Good size for one person or a small family. Seems to be working fine so far, haven't had it that long. Very quiet. Not fingerprint resistant, however, easy to wipe off any prints I get on it. So far I am happy with it.
I would recommend this to a friend DOES NOT GET COLD!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst refrigerator I’ve ever had…it did not get cold at all…all of my food spoiled…what a waste…I thought LG was going to be a good brand…but it’s not at all…I returned it and got a whirlpool refrigerator instead…and it gets really cold.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Capacity, Noise level, Overall performance
Great Refrigerator for the Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is great as a 2nd refrigerator in the garage. It has enough space and keeps everything cold. It is quiet and works very well for our needs.
I would recommend this to a friend Problem with defrost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.16 months after i bought it, water started running out of the refrigerator compartment. It is not connected to water...no ice maker. The defrost line froze up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Nogood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had fridge one month and it crapped out Wouldn’t recommend this one Service tech recommended a GE or Whirlpool
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Product Ok so far but disappointing delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was cancelled and rescheduled twice. My parents had to wait for almost a month to receive the refrigerator. Something was wrong with the scheduling system and the capacity of the delivery team.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m been having trouble with this refrigerator almost since I got it
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ninfa. Thank you for providing us with feedback. We apologize for the ongoing trouble you have been experiencing with your refrigerator. We understand how inconvenient it is to have some trouble with your refrigerator since you bought it. This is not what we want you to experience. Please allow us to help you with this issue by sending us a private message via Facebook or X (Twitter) using @LGUSSupport with more details on the issue, and we'll do everything to help you. ^Dan