Customer Ratings & Reviews
- Model:
- LTCS20020W
- SKU:
- 6419820
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 20.2 Cu. Ft. Top-Freezer Refrigerator for its spacious interior, affordable price, and energy efficiency. While some customers appreciate the sleek look of the stainless steel finish, others find the lack of a freezer light and noise to be drawbacks.
This summary was generated by AI based on customer reviews.
Deangelo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great employee. Great job Deangelo! Thanjs for being so patient with my dad!
I would recommend this to a friendGreat job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was excellent. The installer was quick and very nice
I would recommend this to a friendGhosted Again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t comment on this appliance since I never actually received it. What I can comment on is getting ghosted multiple times by the delivery people and being without a major appliance for a month. I brought my complaints to the store manager and the best she could do was to reschedule the delivery for two weeks later. She said that she couldn’t be sure that I wouldn’t just be ghosted by the delivery people again. I was offered a $50 gift card as compensation which felt like a slap in the face. It nowhere near covered the time that I took off from work not to mention the inconvenience of being without a major appliance for a month. If you have any other options other than Best Buy, I recommend that because their customer service is horrible.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Timothy. Thank you for sharing your experience with us regarding LG Refrigerator (LTCS20020S) model, and we understand your concern about being without a major appliance for an entire month, especially after dealing with repeated delivery issues. We strive to provide excellent services and ensure a smooth experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist with escalating the matter and offering any guidance we can to resolve the situation. We’ll do everything we can to ensure you receive the appliance and that the process is as smooth as possible moving forward. ^Juvy
Have to replace after 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this fridge in late 2021 and for the last few months have had issues with high temperature. I noticed it when my fruits and veggies started going bad super fast and my freezer foods weren’t what I’d call “frozen.” After reading how to troubleshoot, I did a complete thaw of the unit and vacuumed out the compressor. Still having the same issue with temp. Seems pretty crazy that this thing doesn’t work so soon after purchasing it. I’d recommend looking elsewhere if you want a refrigerator that will last more than a couple of years.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how essential it is for your refrigerator to maintain proper temperatures, and it's concerning to hear that you're still experiencing issues despite your troubleshooting efforts. We strive to provide high-quality products and ensure a smooth and seamless experience. Since you've already thoroughly thawed and cleaned the compressor, we suggest checking the temperature settings to ensure they are correctly adjusted. Also, verify that the condenser coils are clean and the refrigerator is not overcrowded, as these factors can impact cooling efficiency. Visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371# for more information.
To get further assistance and explore your options, please reach out to us on social media @LGUSSupport. ^Juvy
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have put up with this fridge for about 5 years. It freezes up around the fan in the back of the freezer all the time. We called service a dozen times, and now we just get out the hair dryer and thaw it out ourselves. When it freezes up, the fridge gets warm too and the food spoils. I have never been so disappointed in an appliance. The service techs say it is a poor design and that LG is hard to get parts for.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
A bad product with terrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in December 2020 from Lowes. Worked OK until April, then the freezer died and eventually an entire fridge, Then the interesting part started - LG was not able to repair the unit due to the special refrigerant it uses ( 100 miles from Chicago, not a Colorado wilderness). The repair provider ordered seven (!) parts including the compressor but did not finish the repair. After numerous calls to LG and Lowes, I received my money back in July (!). LG support is the most terrible service I have ever used, but Lowes associates were helpful and accurate. Do not buy without an extended store warranty and/or as a primary fridge.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor quality, shelves break off. Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shelves break off destroying your food & when you open the door it all come crashing towards you and on to your feet. I recommend you wear steel toes when you enter this fridge. Do not buy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, SallyS. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We apologize for the issues you encountered with the shelves breaking off and the inconvenience caused to your food and yourself. We understand your frustration and disappointment. If newly purchased, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If you would like to discuss this matter further or require any assistance, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Faulty Compressor Warning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My $1400 lg fridge lasted four years. The company is in a class action suit because of faulty compressors. The repair cost is more than what I paid for the unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to post your review. A working fridge is vital to your daily routine! Should you need further assistance, don't hesitate to reach out to us. Please send us a direct or a private message on social media (Facebook or Twitter) @LGUSSupport). We'd be happy to assist you further with this issue! ^Chris
Next time go to Lowe’s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge , terrible delivery . I love Best Buy but this was a TERRIBLE delivery experience. FYI go to Lowe’s or Home Depot for a better experience
I would recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha