Customer Ratings & Reviews
- Model:
- LFCS22520D
- SKU:
- 6076928
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 21.8 Cu. Ft. French Door Built-In Refrigerator, especially its size, capacity, and design. Many appreciate its overall performance, quiet operation, and effective temperature control, with some also highlighting the door alarm and ice maker as positive features. However, some customers noted the lack of fingerprint resistance and the absence of an internal water filter as drawbacks.
This summary was generated by AI based on customer reviews.
Very bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor for this refrigerator died within 4 years of purchase. LG agreed to replace it free of cost as it is within warranty but they have extremely bad service centers. The service centers do not get back in the stipulated 24-48 hrs. It’s been 3 days and I am still waiting for someone to tell me when a technician will come to fix the refrigerator. In this heat and with kids, it is so difficult to live without a refrigerator. Extremely bad experience with LG. Will never buy another LG appliances. :(
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that you're going through this frustrating experience with your refrigerator's compressor failure. I can only imagine how inconvenient and stressful it must be to be without a working refrigerator, especially during this time of year when it's hot and you have a family to care for.
First and foremost, I want to acknowledge your frustration with our service centers' response time. I apologize that we didn't meet our own service standards, and I understand that it's unacceptable to wait 3 days for a technician to be scheduled. I can imagine how difficult it must be for you to wait for a solution while dealing with the heat and the inconvenience it's causing your daily life.
I want to assure you that I'm taking your feedback seriously and will escalate your issue to our service team immediately. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Highly disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if they sent me a refurbished fridge, but the inside is full of scuff marks. It is so small that it won't even hold a gallon of milk without totally removing the second shelf, because the shelf holes don't line up. I'm definitely not happy.
No, I would not recommend this to a friendUnreliable, Broke Within 4 Years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is dead after less than 4 years of ownership. Repairs will likely cost over $400, up to $800. The repairs are unlikely to be covered by the short manufacturer's warranty. Also, Best Buy's protection plan starts at time of purchase, not when manufacturer's warranty expires. The repair guys said that he sees LG, Samsung and Kenmore fridges all the time due to parts breaking. Part is on back-order because so many of these fridges are breaking. Save your money!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Compressor issues have not been resolved!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three years of use this fridge stopped cooling and freezing. I have an appointment for repair service scheduled for next week thru LG's warranty. It was a time consuming process dealing with their service agents. Think twice before buying an LG refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .First, We'd like to thank you for being a loyal customer. We're deeply saddened that your experience has been below the mark for what we stand for here at LG. Please stop back by and let us know how things went with your repair. Please don't hesitate to contact us directly if you have further questions or concerns. ~Tanisha
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this fridge for under 4 years and the compressor died. LG has been less than helpful to resolve this issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there!. We're sorry to hear about the issue you're experiencing with the compressor of your LG refrigerator. Your satisfaction is important to us, and we understand your frustration. Please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and any relevant information, and our team will be more than happy to assist you further in resolving this issue. We apologize for any inconvenience caused and appreciate your patience as we work to address your concerns. —Junel
Good for 4-6 years, then you can buy another one.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came home today and my freezer has been off for a long enough period of time that all the food had thawed. Only 5 years old and broken. I was warned about buying LG and now I know why.
No, I would not recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The control board died after a year and a half. Nothing covered by manufacturer warranty. DO NOT BUY
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette