Customer Ratings & Reviews
- Model:
- LFCS22520S
- SKU:
- 4510603
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the spaciousness, adjustable shelves, and French door design of the 21.8 Cu. Ft. French Door Refrigerator with Smart Cooling System. They appreciate the amount of space it offers for food storage and the convenience of accessing items with the French doors. While some customers have concerns about noise and fingerprint issues, the overall positive feedback highlights the refrigerator's functionality and design.
This summary was generated by AI based on customer reviews.
Compressor seems to have lasted for only 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for four years (since July 2020), and now, neither the cooler nor refrigerator is cooling (October 2024). Chatted with LG, they immediately assumed it was the compressor. They told me a repair person will call on Monday, so I will be going more than a few days without a working fridge/freezer due to this occurring on the weekend. Hopefully the repair people will actually call.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shad. Thank you for sharing your experience with the LG Refrigerator (LFCS22520S) model. We understand your concern about being without a functioning refrigerator, especially when it’s a critical appliance. We strive to provide reliable, high-quality products exceeding our customer's needs. Since you've already reached out to us and a repair person is set to call, it’s a good idea to prepare by checking if the power supply is stable. If you haven’t done so already, you might also want to clear any food items that could spoil while you wait. If the repair person doesn’t contact you as scheduled, please send us a private message on social media @LGUSSupport. We're here to help ensure everything gets resolved promptly. Your satisfaction is important to us, and we appreciate your patience during this process. ^Juvy
Known issue with faulty compressor!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do soem research and do not buy. There is a well known issue with the compressor on this and other LG refrigerator models. It is impossible to get a repair. I have spent hours on the phone with LG only for them to tell me that my case has been escalated but there are no available repair appointments. Apparently there are many many people in my same situation. There is a very widely known issue with LG refrigerators and even a pending class action lawsuit. You can google LG refrigerator compressor and you will find a plethora of information. I bought the entire suite of LG products and realize that this was a huge mistake.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Very bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor for this refrigerator died within 4 years of purchase. LG agreed to replace it free of cost as it is within warranty but they have extremely bad service centers. The service centers do not get back in the stipulated 24-48 hrs. It’s been 3 days and I am still waiting for someone to tell me when a technician will come to fix the refrigerator. In this heat and with kids, it is so difficult to live without a refrigerator. Extremely bad experience with LG. Will never buy another LG appliances. :(
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm so sorry to hear that you're going through this frustrating experience with your refrigerator's compressor failure. I can only imagine how inconvenient and stressful it must be to be without a working refrigerator, especially during this time of year when it's hot and you have a family to care for.
First and foremost, I want to acknowledge your frustration with our service centers' response time. I apologize that we didn't meet our own service standards, and I understand that it's unacceptable to wait 3 days for a technician to be scheduled. I can imagine how difficult it must be for you to wait for a solution while dealing with the heat and the inconvenience it's causing your daily life.
I want to assure you that I'm taking your feedback seriously and will escalate your issue to our service team immediately. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Highly disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if they sent me a refurbished fridge, but the inside is full of scuff marks. It is so small that it won't even hold a gallon of milk without totally removing the second shelf, because the shelf holes don't line up. I'm definitely not happy.
No, I would not recommend this to a friendUnreliable, Broke Within 4 Years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is dead after less than 4 years of ownership. Repairs will likely cost over $400, up to $800. The repairs are unlikely to be covered by the short manufacturer's warranty. Also, Best Buy's protection plan starts at time of purchase, not when manufacturer's warranty expires. The repair guys said that he sees LG, Samsung and Kenmore fridges all the time due to parts breaking. Part is on back-order because so many of these fridges are breaking. Save your money!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Compressor issues have not been resolved!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After three years of use this fridge stopped cooling and freezing. I have an appointment for repair service scheduled for next week thru LG's warranty. It was a time consuming process dealing with their service agents. Think twice before buying an LG refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .First, We'd like to thank you for being a loyal customer. We're deeply saddened that your experience has been below the mark for what we stand for here at LG. Please stop back by and let us know how things went with your repair. Please don't hesitate to contact us directly if you have further questions or concerns. ~Tanisha
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this fridge for under 4 years and the compressor died. LG has been less than helpful to resolve this issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there!. We're sorry to hear about the issue you're experiencing with the compressor of your LG refrigerator. Your satisfaction is important to us, and we understand your frustration. Please send us a private message via Facebook or X (Twitter) @LGUSSupport with your contact details and any relevant information, and our team will be more than happy to assist you further in resolving this issue. We apologize for any inconvenience caused and appreciate your patience as we work to address your concerns. —Junel
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The control board died after a year and a half. Nothing covered by manufacturer warranty. DO NOT BUY
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette