Customer Ratings & Reviews

Pretty looking but storage space isn’t good at all would not recommend only pro is the craft ice

It's a good refrigerator. Sleek design and counter fit looks nice in the kitchen.

If you want a beautiful fridge, this is it. Does it have as much space as your fridge that you are replacing? No. Did we have to purchase an additional standalone freezer? Yes. Is it really shallow on the inside? Yes. If you have more than three people getting ice every day, be prepared to be ice-rationing for the foreseeable future. We keep it on ice plus 24 hours a day. We have craft ice pumping out 6 balls a day. Still we run out almost every day. Outside of all that, the tech is nice, the drawers are more convenient than the last fridge, and it is a really good looking fridge. I would recommend if you have a household of less than 4 and already have a garage fridge or freezer. I think you would be satisfied.

We had been looking at buying a new fridge for about a year, and ogling specifically over this one because of the craft ice maker - I. LOVE. ICE. It is beautiful & the craft ice is everything! But for all the money you pay there’s just NOT much interior room - the shelves are very shallow. You can’t fit large bowls or casserole pans inside. The shelves on the door aren’t deep enough for your bottles of condiments. It’s not designed for a “family”. For perspective: your egg carton is too long, you have to store your eggs sideways, which takes up more room. So, in a nutshell, definitely not worth the price when you have no room to put your food or groceries.

The ice maker was the main reason I got the fridge so naturally I was super excited to have ice again (my previous one broke) It took 3 days for the fridge to make regular ice cubes and only after troubleshooting online on my own. The owner's manual says 24 hours to make ice so I was not happy once I passed that mark. The freezer also has to be turned down to -5 to make craft ice. After getting that to work, I was pretty satisfied. The only other thing is the non-adjustable shelves and doors. Many of my condiments will not fit and have to be turned on their sides. The door shelves are also very shallow. For instance, the shelf under the ice maker behind the water dispenser can only items that are 1 stick of butter wide. I understand it's a counter depth fridge but my old fridge had shelves that seems much more versatile ie. adjustable and the door shelves were much larger.

Ordered in March, delivered in April and I'm writing this in May. Was excited to recieve this and wanted to wait to write the review after 6 months but here's why I'm only giving 3 stars. After having it for a month: the refrigerator starts making LOUD buzzing noises off and on which are annoying. Since it's over a month, we had to contact LG since no YouTube videos helped since our issues. We are still waiting to hear back on a date for them to fix this refrigerator. Second issue is the craft ice. The craft ice doesn't make pretty cubes. They ALL have those flat bottoms and take forever to make. Lastly, the dividers in the bottom drawers should "lock" into place. Instead, they slide everywhere which is fine but the ability to lock them into place would be so much better. We use the dividers to divide our frozen vegetables and meats... It's a pain when they slide crooked or don't lock because our items slide all over the place so we find them to be useless. Overall a good refrigerator but after 6 weeks with it installed and having issues, I'm not a happy camper.

My water is never cold, and it stopped making ice. I had to call 4 times, to ask when they Will repair thhe fridge. My fridge is only 6 months old. Costumer Serve said why now you are telling us about it. I told them, the weather was was in January, so i didn’t need to use the ice maker nor cold water. LG really doesn’t stand behind their products. I had a Whirlpool and it lasted for 25 years. I don’t have a 3,500 dollars fridge for 6 months and i have no ice nor cold water. Summer is here and my fancy LG isn’t providing me cold water. Very disappointed……. I have notice mostly is a 5 stars review. But i am giving 3 stars as being generous.

This could be such a great refrigerator, but only a year into it the ice machine has broken twice and the compressor has gone on the fritz once where it made some really loud noises and everything inside the fridge thawed out including the ice which created a giant puddle on the floor. Apart from that, my only criticism is that we lost a lot of space from our last fridge of the same size. We've had to completely change how often we go to the grocery store and negotiate as a two-person family who can buy what. It's prompted us to buy a second freezer and possibly another refrigerator just for storage.

We are glad we chose the counter depth, it organizes well and is plenty big for our needs. Our big problem is the taste of the water. I'm not sure what the water tank is made of, but the water tastes very chemically and we have had it 3 and a half months and have flushed it many times. We expect to be able to drink from the water dispenser our would have bought a much cheaper model without water and ice in the door. This is an unacceptable problem and makes me worry about the safety of the material that the water reservoir is made from.

Great option for craft ice. Wish the shelving was deeper

I should have learned my lesson, don’t by LG. Previous LG refrigerator was expensive, died after 13 months, after 1,000 in repairs, lasted another 17 months. Purchased this LG, in September, delivered in February 2022, June 2022, craft ice has stopped working. No response from LG, so far. No sure what brand I’d buy, but not LG. Love the look and design, but not dependable.

Looks nice but when you actually try to put items away you are going to be disappointed by the space between the shelves. Measure the height of your condiments- they won’t fit. Thinking of putting them in the door - guess again. The fruit and vegetables crispers are a good size and we like the convertible drawer. It’s just not worth this much money.

We haven’t had this refrigerator very long and now the craft ice balls won’t come out, just stuck half open and shoots water into the tray. In addition to this the door flap doesn’t always shut so we have to be careful of this. I’m worried that while we will have someone come out to repair that this might become a lifelong issue with the refrigerator. Getting something fixed only having it less than 6 months is frustrating, so I would ensure anyone getting this looks for reviews like this and possible themes.

Capacity isn’t as large as expected. Water from dispenser isn’t as cold as that from my last side by side refrigerator purchased 27 years ago.

Nice refrigerator but the craft ice tastes bad. LG wasn't helpful when we contacted them about the issue. It's a bummer because we bought the refrigerator specifically for the craft ice feature.

I hope that this appliance keeps working well for many years. There were many reviews (from my “interest offerings” on the net as I was shopping for a new refrigerator and entering the “algorithm”). I just hope all of that was “clickbait.” Just hope the quality shines through the noise.

Love the lighting and all the drawers having the easy open entrance is great as we made a cold brew station. The Whiskey balls are my new favorite way to drink beverages and I can finally have a drawer to change the temp from fridge to freezer depending on need Biggest downside is that the ice machine takes up a lot of space they could have made the whiskey ball drawer a lot smaller. Also the compartments on the doors are a bit of a joke, they can’t even fit a standard mustard or hidden valley container.

I love the middle drawer of this refrigerator and the door-in-door feature, but there are two things that I don't like. First, I wish the ice maker in the freezer were removable. I don't need the extra ice-maker and it takes up valuable freezer space. Second, just about every gallon of milk I've bought since I've had this refrigerator has gone bad way before it's best by date. I suspect that the door-in-door is not as cool as the rest of the refrigerator.

Didn't fit, salesperson just wanted sale. We waited an extra week to get because delivery people didn't show up on first day

Setup by Best Buy third party was a mess! They had to bring another unit and messed that one up by scratching it up on the doors and handles, once fixed after the third try, the product was everything as advertised!