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Customer reviews

Rating 4.5 out of 5 stars with 539 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 539 reviews
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Perfect Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge so much. I love the craft ice and crushed /cubed option. This fridge has the perfect amount of space and I love the middle drawer. The clear glass and east door in door option is a must.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    LG InstaView

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm delighted with my LG refrigerator with French doors! The design is not only aesthetically pleasing but also incredibly functional. The ample storage space, customizable shelves, and convenient InstaView door-in-door feature make organizing and accessing items a breeze. The French doors enhance visibility and accessibility to both fresh and frozen sections. Overall, the LG refrigerator with French doors combines style with practicality, making it a fantastic addition to any kitchen. Highly recommended for those seeking a sleek and efficient appliance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too small for me, exchange window is small too :(

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I rated this as good and not excellent, is because of the space you lose with the counter-depth. Although, aesthetically, it is beautiful and the "knock" feature coupled with the door in door is awesome, there is just not enough space in the fridge part nor the freezer for me. I find myself yanking the freezer open thinking there is more to it, but unfortunately there isn't. This is coming from a person that has always had a full size fridge and now opted for the counter-depth, due to the placement of the old fridge when we recently bought our home. And while I don't regret the purchase, I kind of wish the return/exchange on appliances was longer than 2 weeks. I would have replaced it with the full size even though it would have stuck out more. So, if you need room in your fridge, get the full size, or at the very least consider getting a deep freezer...I am glad I already had one because this fridge fits the minimum at best... I now dread Thanksgiving leftovers... :(

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Overall performance

    Rated 5 out of 5 stars

    THE BEST FRIDGE ON EARTH!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge IS THE BEST! The round ice are really useful. Great looking and wonderful performance. I could not be more happy!

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Very cool fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we absolutely love this. The pros: you can minimize going into the main fridge and put commonly used items on the door for outer access. The flexibility of the middle drawer is great. We have snacks, cheese and deli meats in it. Love having the ice maker on the door instead of the main fridge. It makes for more room. It makes plenty of ice for us. We would run out in our old fridge. Cons: upper freezer drawer does not g all the way back. It is challenging and awkward getting items in and out of the bottom drawer. The shelves on the left fridge door are very limiting in size. All in all we love this fridge very much. Maybe LG could come up with a better freezer drawer setup. Or get rid of the stoppers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator is best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 6 months I can say my LG refrigerator is servicing me perfectly. Compared to my previous S…,,,,refrigerator brand, the LG out performs it in ease of cleanliness, quietness, cooling, and most of all reliability. Very happy to recommend LG. Irene n

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good storage capacity and looks nice! The sphere ice is a cool feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Refrigerator Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Refrige Ever! If your into new technology or just want to show off, then this refrigerator is for you! Aside from all that, we bought this refrigerator for it's look, it’s color and the many features it comes with, like the one where you tap on the door twice and the inside illuminate with light so that one can see what’s in it! It also has the ability to produce round ice balls, around 2” in diameter for drinks. This is a hit with our family and friends! Buy it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some things to consider before purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good…two things I will point out is the large golf ball size craft ice take a long time to freeze…setting either 3 or 6 balls at a time. Also the dimension for height for floor to top and floor to hinge is deceiving. We ordered counter depth so that it would fit in a space. Behind the hinge is a black wifi box….we will have to have a carpenter cut the cupboard above to push the frig all the way back. From the floor to the top of our cupboard is 69 1/2 inches. This frig needs at least 70 5/16 inches. The hinge and wifi box is 10 inches. Also, the glass shelves cannot be adjusted to fit items. The glass door seems to be a gimmick. I haven’t figured out how wifi would benefit me with a refrigerator.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Love this refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was nervous purchasing this refrigerator because it is a bit smaller than the refrigerator I’m replacing but to my surprise there is still plenty of room for everything. The extra drawer is a great option! We love the craft ice option as well and It’s nice having two ice makers.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Now I'm COOL too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent storage organization. I love the counter-depth look, it fits perfectly in my small kitchen. The extra drawer is just right for odd shaped items, with sliding dividers. The craft ice machine is pretty cool too! I'm so happy with my purchase!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Surprised

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After delivery and letting the unit stabilize for two days we noticed the drinks didn’t seem very cold. Temperature was set at the recommended 37 degrees. Placed a digital thermometer in unit and was surprised to see the temperature varied by up to 8 degrees higher at times. Temperature was then reset to 33 degrees and variation continued. The door was not opened prior to us reading the temperature as the unit has a glass window that allowed us to see the current temperature. LG was contacted and their repair technician arrived and ran diagnostics. He stated that the variations are normal due to unit going into “defrost “ mode. It surprised and disappointed us to find out that the unit wouldn’t hold a constant temperature.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. We understand your inquiry regarding the temperature consistency of your LG 4-Door French Door-in-Door Smart Refrigerator. Thank you for sharing your experience with us. We understand that the unit didn't meet your expectations regarding the temperature variations you observed. Your feedback is important, and we want to ensure your refrigerator is performing as intended.
      https://www.bestbuy.com/product/lg-22-5-cu-ft-4-door-french-door-in-door-counter-depth-smart-refrigerator-with-craft-ice-black-stainless-steel/J7G56FPR5Q
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks beautiful in my new kitchen along with the matching dishwasher, cooktop, and double wall oven. I love LG products!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    upgraded frig.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the craft ice, door-n- door and the middle pull out drawer. It's been everything I wanted. However, I'm still getting used to it's size since, counter-depth. Definitely can tell the difference from our last refrigerator that was bigger.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beautiful refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m extremely happy whit my new refrigerator is beautiful in person is what expecting I really recommend LG is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Black Stainless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best. Refrigerator. Ever. Love the knock knock door, and all the different ice and craft ice. The full conversion drawer is convenient. Worth the wait for black stainless!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Best refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I remodeled my kitchen last year and wanted to upgrade my appliances also. I did thorough research and decided on LG. The refrigerator checks all of the boxes for my needs and then some. The craft ice is an added bonus. Highly recommend this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this refrigerator looks in my kitchen it has all the space I need and I love the way it's divided inside. I am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Looks great, meets all my needs and is working great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    Gorgeous refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful frig. I love the ice makers. Great purchase. I just can’t get the water to stop at the set levels. Couldn’t find instructions for that issue.

    I would recommend this to a friend