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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 539 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-4 of 4 reviews
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Lasted 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is no doubt "fancy" looking and has so many nice features. We bought this fridge in August 2021 and now its August 2023 and we are discussing options with LG for replacement/refund. The craft ice was a big hit in our house. I loved the full convert drawer and the fact it measured out how many ounces of water to put in your cup. Everything was great until the compressor failed a month ago. The repair man tried fixing it (coming out 5 times over a months time). The amount of money that this refrigerator costs - it should last a lot longer than 2 years. The 1st sign we had was that the ice makers stopped working. Then our freezer wasn't freezing. Then the refrigerator part wasn't cooling enough. My brother-in-law bought this same refrigerator after we bought ours and he had the exact same problem when his was only a year old. I struggled between a 1 and 2 star rating because it was a great fridge while it worked. But ultimately gave it a 1 star for only lasting 2 years.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Heather! Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Counter-Depth Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Failed in 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped cooling in 2 years. Smart diagnostics reporting everything working fine, but it's not cooling at all. Requested a repair on the app, and it shows it's out of warranty... but installed just 2 years ago...

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Raleldor. Thanks for sharing what’s going on with your LG Refrigerator (LRMXC2206S) model. We totally get how crucial it is for your fridge to keep things nice and cool, especially when Smart Diagnosis says everything's working just fine.

      One easy thing you might want to try is resetting the cooling system. Just turn off the fridge at the breaker for about 30 seconds, then turn it back on. This can help reboot the compressor and sensors, which might do the trick even if everything seems normal on the diagnostics. You can also check out some cooling-related tips here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re here to help, so feel free to reach out by sending us an email at lgdigitalcare@lg.sprinklrsupport.com, and we’ll assist you further. ^Juvy LG

  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Poor quality product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay away from it. Not reliable. It broke down exactly a year after purchase. Compressor and condenser had to be replaced. Now after 2 weeks we had an error code (FF) due to a fan motor malfunction. Don’t waste your money!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    PIECE OF TRASH…DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE, PLEASE, PLEASE Do NOT, Do NOT, Do NOT, Do NOT purchase any LG refrigerators. I did not learn from my first mistake of purchasing a LG refrigerator. The first LG I purchased lasted for 4 years and died from a bad compressor. Of course after the warranty expired. I missed the lawsuit but 1 month. In need of another refrigerator, I was sucked in by the pretty bells and whistles of this particular $4,000 LG. $4,000 $4,000 $4,000 piece of trash. Now 4 years later same problem. Different LG compressor Error code compressor not working. And of course out of the warranty period. Please learn from my very costly mistakes and DO NOT give LG any of your money they already have enough of my money.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there! Thank you for sharing your experience with us. We understand your situation with the LRMVC2306S refrigerator and the recurring issue with the compressor. We truly appreciate your feedback and would love to help resolve this matter.

      To troubleshoot, we recommend checking the refrigerator’s settings and power connections to ensure everything is properly set up. However, given the error code, we encourage you to reach out to us directly via private message on Social Media @LGUSSupport, so our team can assist with a more in-depth troubleshooting process and explore further options.
      https://www.bestbuy.com/site/lg-22-5-cu-ft-4-door-french-door-in-door-counter-depth-smart-refrigerator-with-craft-ice-stainless-steel/6397170.p?skuId=6397170
      We’re committed to providing the best support and finding a solution for you. Thank you for your patience.

      —Renzo LG