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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 333 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 70 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG InstaView

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm delighted with my LG refrigerator with French doors! The design is not only aesthetically pleasing but also incredibly functional. The ample storage space, customizable shelves, and convenient InstaView door-in-door feature make organizing and accessing items a breeze. The French doors enhance visibility and accessibility to both fresh and frozen sections. Overall, the LG refrigerator with French doors combines style with practicality, making it a fantastic addition to any kitchen. Highly recommended for those seeking a sleek and efficient appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Too small for me, exchange window is small too :(

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason I rated this as good and not excellent, is because of the space you lose with the counter-depth. Although, aesthetically, it is beautiful and the "knock" feature coupled with the door in door is awesome, there is just not enough space in the fridge part nor the freezer for me. I find myself yanking the freezer open thinking there is more to it, but unfortunately there isn't. This is coming from a person that has always had a full size fridge and now opted for the counter-depth, due to the placement of the old fridge when we recently bought our home. And while I don't regret the purchase, I kind of wish the return/exchange on appliances was longer than 2 weeks. I would have replaced it with the full size even though it would have stuck out more. So, if you need room in your fridge, get the full size, or at the very least consider getting a deep freezer...I am glad I already had one because this fridge fits the minimum at best... I now dread Thanksgiving leftovers... :(

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very cool fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we absolutely love this. The pros: you can minimize going into the main fridge and put commonly used items on the door for outer access. The flexibility of the middle drawer is great. We have snacks, cheese and deli meats in it. Love having the ice maker on the door instead of the main fridge. It makes for more room. It makes plenty of ice for us. We would run out in our old fridge. Cons: upper freezer drawer does not g all the way back. It is challenging and awkward getting items in and out of the bottom drawer. The shelves on the left fridge door are very limiting in size. All in all we love this fridge very much. Maybe LG could come up with a better freezer drawer setup. Or get rid of the stoppers.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Now I'm COOL too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent storage organization. I love the counter-depth look, it fits perfectly in my small kitchen. The extra drawer is just right for odd shaped items, with sliding dividers. The craft ice machine is pretty cool too! I'm so happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator looks beautiful in my new kitchen along with the matching dishwasher, cooktop, and double wall oven. I love LG products!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Talking point

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG refrigerator, it's the perfect fit for us. It's sleek and adds so much to our kitchen. Every one of our guests comment on how nice it is.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design, Door-in-door feature

    Rated 5 out of 5 stars

    Stylish Efficiency Meets Innovation in the Kitchen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the LG - 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Refrigerator with Craft Ice since February 2024 in our new home, I am thoroughly impressed with both its performance and design. This refrigerator has been a standout addition to our kitchen, blending style with advanced functionality. Firstly, the stainless steel finish adds a modern and sleek look that compliments our kitchen aesthetics perfectly. The counter-depth design ensures it doesn't protrude past the counters, giving a built-in look that is both space-efficient and elegant. The unique Door-in-Door feature is exceptionally convenient, allowing quick access to frequently used items without opening the entire fridge, which helps in maintaining the temperature better and saving energy. The adjustable shelves and spacious design have made organizing our groceries easier than ever. One of the highlights has been the Craft Ice feature. It produces slow-melting round ice spheres, perfect for cocktails and beverages, which have been a hit during our home gatherings. The ice spheres not only elevate the look of drinks but also melt slower, keeping our drinks perfectly chilled longer without diluting them. However, it’s not without its minor downsides. The Craft Ice feature, while innovative, does take longer to produce ice compared to standard ice makers. Additionally, the touch screen control panel, though user-friendly and responsive, can be prone to fingerprint marks, which requires frequent cleaning. Overall, this LG refrigerator has met our expectations with its functionality, innovative features, and elegant design. It has definitely enhanced our kitchen’s efficiency and style. I highly recommend it to anyone looking for a reliable and aesthetically pleasing refrigerator that comes with some unique features.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    Stylish, Spacious, and Craft Ice Cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator! It’s stylish, spacious, and smart. The French door design and versatile compartments help keep everything organized. The Craft Ice feature is a huge hit with guests, and the dual ice makers ensure we never run out. Temperature is consistent throughout, and it runs quietly. The door-in-door design makes grabbing frequently used items convenient and helps with energy efficiency. LG’s app connectivity is a nice bonus for monitoring performance. A perfect upgrade for any kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Internal space

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the french door. This refregirator has the inside wide enough to keep more foods than my former one has. It is vey easy to use. The freezer is working really well. And the Full Convert Drawer is very useful for diverse foods and vegitables with their proper temperatures. Design of this model is beautiful. It is like a wonderful furniture.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    Great space saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great! It fits perfect in our kitchen. The craft ice cubes are great for cocktails. The door-in-door is perfect for a quick open for our coffee creamers and drinks. Smaller version but alot of space. I am very pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Dream Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with the top shelf on the highest level it holds your jars and bottles. Both doors have space. The ease of the door in door is beyond convenient. Having more than one ice is lovely. The middle drawer is roomy inn addition to the flexibility of it. The counter depth gives more space to a smaller kitchen. Definitely a favorite of the ones I've owned.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    Great refrigerator for beginners!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frig has all the bells and whistles...makes craft ice balls, plus regular ice, has an extra drawer you can use as a refrigerator or freezer and has a knock window to view the inside without opening the frig. Lots of fun and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    Mama cook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is FANTASTIC! Now, my neighbors want one too! Although it is counter depth, the storage capacity is exceptional. The convenience of the Door-in -Door is a great feature to grab those everyday items you reach for multiple times a day ( milk, juice/drinks .ect) Love the craft ice! keeps my drinks cool for hours Cant say enough about this well designed refrigerator--Pricey, but woth it

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    Great refrigerator - very happy with!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a lot of research before purchasing this unit. We had a Samsung before this that we have relegated to a “garage fridge” that was 11 years old and still worked but had several things functionally and cosmetically (“metal” finish flaking off control panel that we see dozens of times a day) that just weren’t great. LG really amazed us with all of the thoughtful features - craft ice - easy access door for the stuff you get 80 pct of time - knock to see what’s in there - adjustable shelves. Just like in the laundry we used to be Team Samsung - but for in the kitchen, the laundry and for all of our TVs - Team LG, no kidding and no regrets!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Refrigerator! It is the best! Love the front door without opening the entire refrigerator. Love the double drawers. Works perfectly. Very pleased with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Internal space

    Rated 5 out of 5 stars

    LG cabinet depth fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought few months ago, was recommended by BestBuy sales associate, was the only available cabinet depth fridge. Had Samsung before, with all kinds of ice maker problems for over 5 years. So far not disappointed. Love the feature with “see through” glass drink door. Surprisingly very spacious and very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is just what we wanted. It is attractive, very functional, and works for our family. We still have a little off-taste with the craft ice - probably need to run it through a few more cycles. We used to have a separate pitcher with filter for our water, but we now use the door filtered water exclusively because it tastes good. On occasion the ice maker gets clogged and the ice solidifies, so we need to empty the ice maker bin and let it start all over. It is so much easier reaching for items with the French doors versus the side- by-side we had before. The center drawer is so convenient and provides another option in organizing our contents.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Door-in-door feature

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a small kitchen and this refrigerator is sleek and elegant. Fits perfectly in my space without over powering the space. I love the extra door that you can grab your mostly used products without opening the full door.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Design

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and good storage capacity. Well designed. Love the dial ice makers and the craft ice.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Door-in-door feature

    Rated 5 out of 5 stars

    Absolutely love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design, gives the kitchen a posh look! The kids love the door in door feature. The counter depth fits really well in the space.

    I would recommend this to a friend