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Customer reviews

Rating 4.5 out of 5 stars with 539 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 91 reviews
  • Pros mentioned:
    Craft ice, Door design, Size

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. The refrigerator is counter depth which seems small but I love that it doesn’t stick out. Would recommend! Love the convertible drawer and my husband uses the craft ice balls every chance he gets. Looks beautiful in the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase. Love the third drawer which we use for drinks and the craft ice.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the door in door. This is where I put pop, water and condiments that I use every day. I do the same thing in the flex drawer. Lunch meats, cheese and meats. This is the only drawer a family sized meat tray will fit (in a counter depth) so I don't have to hurry and divide it up in smaller packages. There are a couple of things I would change. 1) The freezer door doesn't come out as far as my old one and the top shelf covers up part of the lower freezer area. See photos. Also it seems slow to make ice. It does keep up with my needs though so not a big deal for me. 2) There isn't too many choices on shelving positions.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    LG InstaView

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm delighted with my LG refrigerator with French doors! The design is not only aesthetically pleasing but also incredibly functional. The ample storage space, customizable shelves, and convenient InstaView door-in-door feature make organizing and accessing items a breeze. The French doors enhance visibility and accessibility to both fresh and frozen sections. Overall, the LG refrigerator with French doors combines style with practicality, making it a fantastic addition to any kitchen. Highly recommended for those seeking a sleek and efficient appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Very cool fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we absolutely love this. The pros: you can minimize going into the main fridge and put commonly used items on the door for outer access. The flexibility of the middle drawer is great. We have snacks, cheese and deli meats in it. Love having the ice maker on the door instead of the main fridge. It makes for more room. It makes plenty of ice for us. We would run out in our old fridge. Cons: upper freezer drawer does not g all the way back. It is challenging and awkward getting items in and out of the bottom drawer. The shelves on the left fridge door are very limiting in size. All in all we love this fridge very much. Maybe LG could come up with a better freezer drawer setup. Or get rid of the stoppers.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Now I'm COOL too!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent storage organization. I love the counter-depth look, it fits perfectly in my small kitchen. The extra drawer is just right for odd shaped items, with sliding dividers. The craft ice machine is pretty cool too! I'm so happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Talking point

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG refrigerator, it's the perfect fit for us. It's sleek and adds so much to our kitchen. Every one of our guests comment on how nice it is.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Craft ice, Door design

    Rated 5 out of 5 stars

    Stylish, Spacious, and Craft Ice Cool

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this refrigerator! It’s stylish, spacious, and smart. The French door design and versatile compartments help keep everything organized. The Craft Ice feature is a huge hit with guests, and the dual ice makers ensure we never run out. Temperature is consistent throughout, and it runs quietly. The door-in-door design makes grabbing frequently used items convenient and helps with energy efficiency. LG’s app connectivity is a nice bonus for monitoring performance. A perfect upgrade for any kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design, Overall performance

    Rated 5 out of 5 stars

    Stylish Efficiency Meets Innovation in the Kitchen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the LG - 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Refrigerator with Craft Ice since February 2024 in our new home, I am thoroughly impressed with both its performance and design. This refrigerator has been a standout addition to our kitchen, blending style with advanced functionality. Firstly, the stainless steel finish adds a modern and sleek look that compliments our kitchen aesthetics perfectly. The counter-depth design ensures it doesn't protrude past the counters, giving a built-in look that is both space-efficient and elegant. The unique Door-in-Door feature is exceptionally convenient, allowing quick access to frequently used items without opening the entire fridge, which helps in maintaining the temperature better and saving energy. The adjustable shelves and spacious design have made organizing our groceries easier than ever. One of the highlights has been the Craft Ice feature. It produces slow-melting round ice spheres, perfect for cocktails and beverages, which have been a hit during our home gatherings. The ice spheres not only elevate the look of drinks but also melt slower, keeping our drinks perfectly chilled longer without diluting them. However, it’s not without its minor downsides. The Craft Ice feature, while innovative, does take longer to produce ice compared to standard ice makers. Additionally, the touch screen control panel, though user-friendly and responsive, can be prone to fingerprint marks, which requires frequent cleaning. Overall, this LG refrigerator has met our expectations with its functionality, innovative features, and elegant design. It has definitely enhanced our kitchen’s efficiency and style. I highly recommend it to anyone looking for a reliable and aesthetically pleasing refrigerator that comes with some unique features.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design

    Rated 5 out of 5 stars

    Great product. Especially liked the door in door.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced a Samsung refrigerator with an LG Smart Refrigerator with door in door and craft ice. Bought it from BestBuy as an open box but it came with the full warranty and we added another year via the LG ThinQ (app). So no problems there. Highly recommend this! Best part is the door in door which I was surprised at how much we use it. Also like the craft ice which showed up on the 2nd day. Big clear spheres of ice, really nice. Works well and you can monitor it via the app which is Alexa compatible.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Door design

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty quiet and spacious, love the convertible drawer function.

    I would recommend this to a friend
  • Pros mentioned:
    Door design, Overall performance

    Rated 5 out of 5 stars

    Best Fridge!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a little to review. Had almost a year now. Love it. All works great! I’ve machine has not froze up like some others (starts with S and ends with ung) so far so good. All features are great. Love the extra door for condiments and milk etc.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design, Overall performance

    Rated 5 out of 5 stars

    New Home Kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looks for our kitchen. The extra door is very useful, let us grab our most used items easily. The ice and water in the door is a must have. The large round ice from the freezer lasts a lot longer in our drinks. The middle drawer is nice to keep what ever items you want separated. So far very pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design, Size

    Rated 5 out of 5 stars

    Great space saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great! It fits perfect in our kitchen. The craft ice cubes are great for cocktails. The door-in-door is perfect for a quick open for our coffee creamers and drinks. Smaller version but alot of space. I am very pleased with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Door design, Size

    Rated 4 out of 5 stars

    Has a lot of great features

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, love all the features and the counter depth size. But after just a few months the craft ice maker already broke.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design

    Rated 5 out of 5 stars

    Mama cook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is FANTASTIC! Now, my neighbors want one too! Although it is counter depth, the storage capacity is exceptional. The convenience of the Door-in -Door is a great feature to grab those everyday items you reach for multiple times a day ( milk, juice/drinks .ect) Love the craft ice! keeps my drinks cool for hours Cant say enough about this well designed refrigerator--Pricey, but woth it

    I would recommend this to a friend
  • Pros mentioned:
    Door design, Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Refrigerator is very quiet, fit in the space I have and works perfectly. The Door-Door feature is nice since you don’t have to open the large doors to retrieve small items that you use often.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design

    Rated 5 out of 5 stars

    Great refrigerator - very happy with!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did a lot of research before purchasing this unit. We had a Samsung before this that we have relegated to a “garage fridge” that was 11 years old and still worked but had several things functionally and cosmetically (“metal” finish flaking off control panel that we see dozens of times a day) that just weren’t great. LG really amazed us with all of the thoughtful features - craft ice - easy access door for the stuff you get 80 pct of time - knock to see what’s in there - adjustable shelves. Just like in the laundry we used to be Team Samsung - but for in the kitchen, the laundry and for all of our TVs - Team LG, no kidding and no regrets!

    I would recommend this to a friend
  • Pros mentioned:
    Door design, Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Refrigerator! It is the best! Love the front door without opening the entire refrigerator. Love the double drawers. Works perfectly. Very pleased with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Door design

    Rated 5 out of 5 stars

    Great Features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family is enjoying and taking advantage of the many features of this refrigerator. We like the ability to open just the door in the door without needing to open the whole refrigerator. Though this requires planning which key items most frequently used should go in the door. This has worked out very well for us. The instaview helps us see the key items in the door of the refrigerator and know when we only have to open the door in the door (so the door in the door and instaview go hand in hand). Though be aware you can only see a small portion of the refrigerator. We like the option to use the middle drawer as a frig or freezer. The refrigerator does have less space for tall items than our prior side by side refrigerator. We are actually thinking about removing one of the shelves to provide more space for tall items. While definitely an “extra” feature, we like using the craft ice. The regular ice is smaller than the ice in our old refrigerator so it melts quickly but having the craft ice that takes a while to melt makes up for that. Though we are waiting for the craft ice to be completely spherical but the manual warns it may take time. We’ve been very happy so far.

    I would recommend this to a friend