Customer Ratings & Reviews

This is the second of this exact model that we have purchased. The first one had issues with the lower “Craft” ice maker. And with temperature variance. The repair person thought this particular refrigerator that we got through an appliance company had been returned and then resold to us. LG sent a refund to us and we bought a newer model of the same refrigerator. The newer model has been great! The ice maker is working well and I particularly like the middle drawer which you can make a freezer, a wine drawer or just more refrigerator space. The upper doors and long shelves also are good especially for long pans or plates.

Great fridg, waited a long time for delivery. Had to lower the tempt down to get a colder water,juice ect

We have the 5 year warranty on our LG Refrigerator and continue to have problems with it not staying cold enough. We can't trust it to keep items frozen in the freezer. Within the first year the LG repairman came twice but wasn't able to fix the problem. We had the Geek Squad guy to come out (Just after the first year we owned it. He put a new part in the freezer but it still don't keep the freezer cold enough. I believe there is something going on about the automatic defroster causing the problem. The temperature constantly goes up and down but never down to the degree that we have it set on. This is the third refrigerator we have purchased from Best Buy. The first one was Samsung which Best Buy took back as a lemon. We then purchased an LG which was also a lemon. Best buy took back the first LG then we purchased another LG which we have now and it is terrible! Good thing we still have our old refrigerator (Kenmore) which is over 30 years old and has never given any trouble other that having to replace the ice maker a couple of times. We also have a Whirlpool Freezer which is at least 50 years old and has never given a bit of trouble. I would love for Best Buy to take this LG back and we might be able to get one made in Germany rather than South Korea. I am told that they make a good product.

Not overall happy with this LG model. Have to turn the thermostat on freezer to -4 and fridge to 34 to keep my food cold. The freezer thawed overnight after one week. Had temp at -1 at the time. Ice maker is loud.

We were really impressed with the utility, aesthetics and functionality. Unfortunately we are experiencing malfunction of the freezer. We have had to throw out our food on two occasions because the freezer never maintains appropriate safe temperature settings. We are requesting a new refrigerator.