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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 539 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 539 reviews
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love grafts ice maker. We had party must my company love it.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    LG Refrig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying the window door. Installers didn't check to see if refrig is level.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator, just not a fan of the small compartments on the door. Nothing really fits there. But the rest of it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful! Working great! Only downfall is ice is really small. Other than that, we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very solid fridge`

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast! I love how the ice comes out as balls. It's not a perfect sphere, but it does it's job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knock Knock, whose there to drink

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beut... This is a beast of a fridge that allows for more versatility that the box style fridge that I came from. That being said, all the shelves do end up eating up space that larger items might have fit in. I had a long skinny Britta that just cant fit on any shelf, course theres water in the door so we didn't really need it anymore. And as silly as knocking on the window is- it's just fun.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Black Stainless Steel Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is beautiful; however, it seems to rock when I opened the doors. we had the installers check the level, and the floor. Everything was on point, maybe just a defective alignment in the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our LG refer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far So Good! We will see as time goes on. t's a beautiful looking Refer with great add-ons.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! Counter depth, but feels like it has all the space in the world inside. Perfect!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lg fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shelves are not tall enough milk and other tall items have to go in the door part. The freezer is not big enough either when you open it up the top opens up and hard to get food out. Kinda disappointing after the money I spent

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Happyfood

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Especially the separate door in front.

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    LG Refrigerator is not recommended by this owner.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the 5 year warranty on our LG Refrigerator and continue to have problems with it not staying cold enough. We can't trust it to keep items frozen in the freezer. Within the first year the LG repairman came twice but wasn't able to fix the problem. We had the Geek Squad guy to come out (Just after the first year we owned it. He put a new part in the freezer but it still don't keep the freezer cold enough. I believe there is something going on about the automatic defroster causing the problem. The temperature constantly goes up and down but never down to the degree that we have it set on. This is the third refrigerator we have purchased from Best Buy. The first one was Samsung which Best Buy took back as a lemon. We then purchased an LG which was also a lemon. Best buy took back the first LG then we purchased another LG which we have now and it is terrible! Good thing we still have our old refrigerator (Kenmore) which is over 30 years old and has never given any trouble other that having to replace the ice maker a couple of times. We also have a Whirlpool Freezer which is at least 50 years old and has never given a bit of trouble. I would love for Best Buy to take this LG back and we might be able to get one made in Germany rather than South Korea. I am told that they make a good product.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Robert! Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Rated 4 out of 5 stars

    Woking fine right now!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As now Working fine, had to replace a fan from freezer after 3 weeks of purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works and looks great. The installation was poor at best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Insta View Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like how streamline and flexible this refrigerator is.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Fridge we have ever had. The craft ice is such a fun addition.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted in a refrigerator. Love the design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no issues, we like door in door, Icemaker and crushed ice is so much better then our old unit

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition to kitchen decor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far - so good Looks great Like middle drawer Lots of room

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Leslie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator, live the craft ice, perfect addition to our kitchen!

    I would recommend this to a friend