Customer Ratings & Reviews
- Model:
- LRMVC2306S
- SKU:
- 6397170
Rating by feature
- Storage Capacity
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compressor
Lasted 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is no doubt "fancy" looking and has so many nice features. We bought this fridge in August 2021 and now its August 2023 and we are discussing options with LG for replacement/refund. The craft ice was a big hit in our house. I loved the full convert drawer and the fact it measured out how many ounces of water to put in your cup. Everything was great until the compressor failed a month ago. The repair man tried fixing it (coming out 5 times over a months time). The amount of money that this refrigerator costs - it should last a lot longer than 2 years. The 1st sign we had was that the ice makers stopped working. Then our freezer wasn't freezing. Then the refrigerator part wasn't cooling enough. My brother-in-law bought this same refrigerator after we bought ours and he had the exact same problem when his was only a year old. I struggled between a 1 and 2 star rating because it was a great fridge while it worked. But ultimately gave it a 1 star for only lasting 2 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Heather! Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Counter-Depth Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
- Pros mentioned:Design
Broke 1 week out of warranty
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful looking fridge...Mechanically though.. Ice maker was on the fritz after 6 months and then the fridge completely broke 1 week outside of warranty. Absolutely not worth the price paid.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We’re glad to hear you appreciate the design of your LG Refrigerator (LRMVC2306S) model. However, we understand your concern about encountering mechanical issues, especially with the ice maker and overall functionality shortly after the warranty period. We strive to provide reliable, high-quality products and ensure our customers receive the best value for their money. For the ice maker, we recommend resetting it by pressing and holding the test/reset button (usually located on the side or bottom of the ice maker) until you hear a chime. If your refrigerator isn’t cooling, ensure that the vents aren’t blocked and that the unit is set to the proper temperature settings. For more help, visit https://www.lg.com/us/support/help-library/why-is-my-refrigerator-not-cooling-CT00023125-1426094905942. Please send us a private message on social media @LGUSSupport so we can assist you further in exploring repair or service options. We’re here to support you and work toward resolving these concerns. ^Juvy
Failed in 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped cooling in 2 years. Smart diagnostics reporting everything working fine, but it's not cooling at all. Requested a repair on the app, and it shows it's out of warranty... but installed just 2 years ago...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Raleldor. Thanks for sharing what’s going on with your LG Refrigerator (LRMXC2206S) model. We totally get how crucial it is for your fridge to keep things nice and cool, especially when Smart Diagnosis says everything's working just fine.
One easy thing you might want to try is resetting the cooling system. Just turn off the fridge at the breaker for about 30 seconds, then turn it back on. This can help reboot the compressor and sensors, which might do the trick even if everything seems normal on the diagnostics. You can also check out some cooling-related tips here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re here to help, so feel free to reach out by sending us an email at lgdigitalcare@lg.sprinklrsupport.com, and we’ll assist you further. ^Juvy
Great Fridge terrible customer services.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is great but the customer service is absolutely awful. We were supposed to get the black version and they sold it to us out of stock. Didn’t have a fridge for over a month. When they were supposed to deliver it. We ended up having to change fridges to this one… paid a difference for the same fridge… they said we will get back the difference and when we got the new fridge they said no… spent over 12 hours on the phone to get a fridge etc..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nathan. Thank you for sharing your experience with the LG Refrigerator (LRMVC2306S) model. We’re glad you’re satisfied with the fridge itself, but we understand your concern with the customer service and delivery issues. We strive to provide exceptional services and ensure a smooth and seamless experience. We recommend following up with Best Buy customer service again at 888-237-8289, emphasizing your previous discussions about the price difference. Documenting your calls can also help in getting a resolution.
If you need further assistance or have additional questions, please send us a private message on Social Media @LGUSSupport. We're here to support you in any way we can. We appreciate your patience and understanding. ^Juvy
Craft ice maker will break!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Craft ice maker broke a little after the 1 year manufacturing warranty expired. If you like this fridge for the craft ice, it will break no matter what you think, I dont recommend. Expensive fridge. Looks great but cheap parts.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling out-of-warranty repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
- Cons mentioned:Compressor
Poor quality product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from it. Not reliable. It broke down exactly a year after purchase. Compressor and condenser had to be replaced. Now after 2 weeks we had an error code (FF) due to a fan motor malfunction. Don’t waste your money!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Never settle
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this refrigerator for two months. It was an open box needless to I would never buy another open box. I returned it and got the refrigerator truly wanted which cost me a couple hundred dollars more but I should’ve gotten what I wanted in the first place.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, HeathergailD. Thank you for sharing your experience with us. We understand that the LRMVC2306S refrigerator didn't meet your expectations. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-22-5-cu-ft-4-door-french-door-in-door-counter-depth-smart-refrigerator-with-craft-ice-printproof-stainless-steel/6397170.p?skuId=6397170
We appreciate your patience. —Renzo
Bad experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke down after two years of use and the company did not care and I did not benefit from the warranty and it was a bad experience unfortunately
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRMVC2306S) model. We understand your concern about your unit that doesn’t meet expectations and warranty support falls short. We aim to provide exceptional customer service and ensure a smooth and seamless experience.
To assist you further, please reach out to us on social media @LGUSSupport with your purchase details and any relevant warranty information. We’ll review the situation and check if there are any options available for you, even if the standard warranty period has passed. We appreciate your patience and are here to support you in resolving this matter. ^Juvy
Unhappy Customer!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still waiting for my refrigerator to be delivered. I was told they were on back order & the earliest date I could get was 2-17-24. To my surprise I was checking Best Buy website 1-14-24 & found the same refrigerator with a delivery date being offered for 1-18-24. No one had contacted me to offer to change my delivery date on my order & to make matters worse I am already getting billed for the refrigerator that I do not have yet!!! What kind of service is this?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sherrill. Thank you for taking the time to review our LG Refrigerator (LRMVC2306S) model. We sincerely apologize for the delay in delivering your order and any inconvenience it may have caused you. We understand your frustration and we apologize for not contacting you to offer a change in delivery date. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 to follow up with the delivery concern. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our offerings. ^Juvy
Definitely not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but Low quality. Food spoils very easily although that they constantly trying to change the temperature. The ice maker below does not work and best buy had already come to change the fridge that is less than three months old . I would not recommend for anybody to spend the amount of money that we spent on this fridge for this low quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you bringing this to our attention. We understand your concern about facing issues with the LG Refrigerator (LRMVC2306S) model, particularly with temperature control and the ice maker. We strive to provide high-quality products that exceed our customer's needs. For further assistance, we recommend checking the refrigerator’s vents and door seals to ensure proper operation. If the ice maker issue persists, verify that the water supply is unobstructed. You may visit this link for help: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need further assistance, please reach out to us on social media @LGUSSupport. We're ready to assist you and ensure you receive the help you need. ^Juvy
Giant piece of garbage.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. repaired 7 times under warranty, and still doesn’t work properly. SO NOISY, can’t keep kitchen door open and watch TV in peace. Can hear it at night laying in bed. Craft ice maker replaced 2 times in 1 year. I am amazed at the poor quality of everything with this fridge. Oh…I almost forgot, we’ve lost two freezers full of frozen food when it stopped working!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're grateful for your time to write us feedback on your LG Refrigerator (LRMVC2306S) model. A malfunctioning refrigerator can be incredibly frustrating, especially when it affects your daily life and causes food loss. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. In the meantime, you may consider visiting this link related to noise issue: https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator-CT10000021-20150292153479. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Terrible purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker does not output enough ice for a family of four. It takes forever to refill and we are now having to buy bags of ice to keep in the freezer. This is 1 month into the purchase and AFTER an LG repairman came. Soooo disappointed in this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your review with us in regards to your LG French Door Refrigerator. We understand your disappointment when it encountered issues just a month after purchase. We want to assure you that we take customer satisfaction seriously, so to address this matter promptly, we recommend reaching out to our LG Social Media team on Facebook or Twitter using the hashtag @LGUSSupport and including the model and serial numbers of the refrigerator. We are eager to help you! ~ Rita
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor follow-up with points. Sloppy unpacking and installation. Also poor explanation about Best Buy credit card.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your concerns regarding the LG Refrigerator (LRMVC2306S) model. We understand your concern about the poor experience with the unpacking, installation, and follow-up related to points and the Best Buy credit card. We strive to provide exceptional services and ensure a smooth experience.
We recommend contacting Best Buy customer service directly at 888-237-8289 to address the installation and credit card issues you mentioned. If you’d like assistance with navigating this or need further support, feel free to reach out to us on social media @LGUSSupport. We're here to help ensure that your concerns are resolved.
Thank you for your feedback, and we truly appreciate your patience as we work to improve. ^Juvy
No Ice, Recommended Fridge if Original
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You kept asking for a review, so here it is. After changing the door, both our Ice Makers stopped working, & haven't worked since. We are waiting on the replacement Fridge.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hello! We'd love to hear more about what's going on with your new refrigerator's ice makers! If you could please reach out with the link below, it'll be our pleasure to see what's going on. https://www.lg.com/us/support/contact ^Ian
This is Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give zero stars if possible. This is junk. Stopped working after 18 months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about your LG Refrigerator (LRMVC2306S) model to stop working after 18 months. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For a quick check, please ensure the unit is properly connected to a functioning power outlet and verify that the circuit breaker has not been tripped. If the unit is unresponsive or showing error codes, a professional inspection may be necessary to diagnose the issue, such as a potential fuse or internal component malfunction. For additional help, you may visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
We’d like to assist you further and explore possible solutions. Please send us a private message on social media @LGUSSupport, and our team will be ready to provide additional support.
Thank you for bringing this to our attention, and we look forward to assisting you. ^Juvy
Does not get cold enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a very sharp looking product but when it comes to performance is very average , I expected a lot more from LG and it feels like they mailed it in on this one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Doors don’t close well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year doors don’t close well ans and those remain open
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Refrigerator (LRMVC2306S) model. We're sorry to hear about the doors not closing well after a year of use. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
worst buy sucks they are the worst.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst buy sucks they are the worst. you suck so bad.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
PIECE OF TRASH…DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PLEASE, PLEASE, PLEASE Do NOT, Do NOT, Do NOT, Do NOT purchase any LG refrigerators. I did not learn from my first mistake of purchasing a LG refrigerator. The first LG I purchased lasted for 4 years and died from a bad compressor. Of course after the warranty expired. I missed the lawsuit but 1 month. In need of another refrigerator, I was sucked in by the pretty bells and whistles of this particular $4,000 LG. $4,000 $4,000 $4,000 piece of trash. Now 4 years later same problem. Different LG compressor Error code compressor not working. And of course out of the warranty period. Please learn from my very costly mistakes and DO NOT give LG any of your money they already have enough of my money.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your experience with us. We understand your situation with the LRMVC2306S refrigerator and the recurring issue with the compressor. We truly appreciate your feedback and would love to help resolve this matter.
To troubleshoot, we recommend checking the refrigerator’s settings and power connections to ensure everything is properly set up. However, given the error code, we encourage you to reach out to us directly via private message on Social Media @LGUSSupport, so our team can assist with a more in-depth troubleshooting process and explore further options.
https://www.bestbuy.com/site/lg-22-5-cu-ft-4-door-french-door-in-door-counter-depth-smart-refrigerator-with-craft-ice-stainless-steel/6397170.p?skuId=6397170
We’re committed to providing the best support and finding a solution for you. Thank you for your patience.
—Renzo
Avoid! Failed compressor; failed customer service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could rate this unit a "0" I would! Compressor failed after just 5 years; KNOWN ISSUE by LG, with a class action lawsuit (closed in 2021, so we are not included). ABYSMAL customer service! They elected instead to offer warranty on the compressor only, up to 10 years, but they cannot locate any HVAC to work on it!! $458. in labor to boot which customer must pay. Be aware: HVAC professionals consistently say LG is impossible to work with, underpays them, and at times does not pay at all. Piece of crap, and I am so sorry I wasted over 3K on this. We are now buying a GE which carries much greater reliability.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern about the issues you've faced with your LG Refrigerator (LRMVC2306S) model, particularly with the compressor failure and the difficulty in finding an HVAC professional to assist you. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
While the warranty on the compressor covers up to 10 years, we recommend contacting our customer support team for further guidance on locating a qualified technician who can help you with the repair. We also encourage you to check the list of authorized service providers in your area, as we understand the situation of working with technicians who may not be fully familiar with LG appliances.
Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you in finding a resolution and ensuring you receive the support you deserve. We’re committed to helping you get this issue sorted out. ^Juvy