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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 333 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers express satisfaction with the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator's Craft Ice feature, design, and overall performance. Many appreciate the door-in-door feature, ample internal space, and convenient size, while also noting the quiet noise level and useful drawer functionality. However, some customers have reported issues with temperature control and compressor failures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Rated 3 out of 5 stars

    Lg fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 1.5 years of purchase getting a FF E error on the panel. Water and ice dispenser does not work when error pops up. Have to inplug and plug in every so often. Too new to be having this. Other than that a decent quality fridge

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, TrevorM. Thank you for sharing your experience with us. We understand your inquiry regarding the FF E error code on your LG 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator. We understand that this issue didn't meet your expectations for a newer unit. As a quick troubleshooting step, please ensure that the freezer vents are not blocked by food items and that the door seals are clean and closing properly, as restricted airflow can often trigger this code.
      https://www.bestbuy.com/product/lg-22-5-cu-ft-4-door-french-door-in-door-counter-depth-smart-refrigerator-with-craft-ice-stainless-steel/J7G56FPR5L
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 3 out of 5 stars

    Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased new fridge and they delivered it has damage so now I want to return it and do exchange.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Best buy ?....Where?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is the best ,The problem is with delivery the refrigerator had slight multiple scratches on both sides of the door ,Best buy tried to give 120.00 off a 4000 fridge sorry thats totally unacceptable They should have offered at least 750.00 off so now i have to wait until dec 7 for a new fridge and not even the one I ordered so there giving me a lg studio for 250 more again not my fault i just think i will cancel all of it let them pick this one up and go else where bad sales at Best buy also Im am an elite member means nothing to them

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 3 out of 5 stars

    Nice refrigerator, but the craft ice tastes bad

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator. The only drawback is, the craft ice tastes odd. I can only describe it as dirty tasting. LG's response was to put the ice in a Ziploc bag. Not very helpful.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not overly impressed nor am I unhappy. It does it job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty but not trustworthy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer quit freezing 2 days after the 14 day return period. Incredibly disappointing. It started working on its own a few days later. I will never fully trust it and I'm stuck with the unit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Freezer door problems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezer not opening properly-best buy is going to repair it or replace the unit. I will not give a higher rating until resolved

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TOP $$$ FRIDGE

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid top $$$ for this fridge but makes annoying noise when the freezer starts

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Quality Unit but Not worth the Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Unit but not exactly what I wanted but do to no other options we had to purchase this unit.

    No, I would not recommend this to a friend