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Customer Ratings & Reviews

Your price for this item is $2,429.99
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The comparable value price is $4,049.99

Customer reviews

Rating 4.4 out of 5 stars with 463 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 2.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Design

    Rating 2.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the 22.5 Cu. Ft. French InstaView Door-in-Door Counter-Depth 4-Door Refrigerator with WiFi for its spacious interior, counter-depth design, and the convenient door-in-door feature. While some find it a bit small for their needs and expensive, many appreciate its beautiful design, ample storage, and precise temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 463 reviews
  • Rated 5 out of 5 stars

    LG - InstaView Door-in-Door Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG refrigerator is very nice and I recommend it over Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice design, love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the outside door. Nothing I don’t like about the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my best purchases I had ever made!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style and very practical. Loving it so far!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love and Hate in One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this fridge. Unfortunately, compared to old side by side, its smaller. For that reason only I give it an average. For the features its a LOVE!!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your feedback, it is very important to us. If there is anything I can assist you with, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rated 3 out of 5 stars

    Great until problems

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved this fridge, and so dod my friends. It had eye appeal. The freezer quit working at 13 months, one months after warranty!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Small but big enough for 2 people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cabinet. It large enough for full size, just 2 of us so this little fridge is big enough. Wouldn’t recommend if you have a family. So far everything is working.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Cassie, we appreciate all the feedback and are so pleased you are enjoying your new refrigerator. If you ever have any questions please don't hesitate to reach out to our support team on Twitter via @LGUSSupport or on facebook at www.facebook.com/LGUSA ^CP LG

  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's quite. Freezer is good. But water is not cold enough.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Storage

    Rated 5 out of 5 stars

    Outstanding Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially we selected the full size model, coming form a 25 cubic foot side by side we thought we needed something more massive to effectively hold the amount of food we need for our family of 4. It was very difficult to accept that we couldn't get the full size model though our doors, but once we were able to move past the sheer size difference between the two we were able to see this model for what it is. I have to tell you, the design of this refrigerator is pure genius. The storage capacity of this refrigerator, when compared to our technically larger side by side unit is amazing. It easily accommodates far more food. My wife doubted it's capacity, even after the initial delivery, because of how much more shallow this unit is in comparison to our old side by side and the cavernous space within the 29.7 cubic foot model. The features of this unit allow you to save space from the main refrigerator compartment. The door in door system can accommodate two gallons of milk on the lowest shelf, and an additional 2 gallons on the middle shelf. The top shelf is much shorter, and is only sufficient for condiments and dressings. Moving milk and juices out of the main cabin into the door saves an incredible amount of space. The most obvious feature, the instaview window, is something I appreciate far more than I initially thought. I immediately threw it off as being more of a gimmick than a real feature. Upon delivery I watched my son tap on the glass to decide what he wanted to drink rather than spend 2 minutes with the door open scanning between the milk and juice. The door in door allows him to access drinks and condiments quickly. I've noticed that he uses the refrigerator far more often for these types of items than the for the contents in the main cabin, so it's the door in door system that he accesses most. His second most accessed area is the custom chill drawer. His favorite snacks are in this area, yogurt cups and deli meet are all laid out here, along with his individual sized flavored milks. My daughter accesses this area of the fridge most, which leaves me with both children not opening the main cabin much at all. The secondary benefit is a main cabin that is left organized and as cold as possible as it is often left untouched. The other huge space saving feature is the location of the ice maker, it's in the left door. We've only had the fridge for a few days, and albeit the ice maker is smaller than our previous fridge, but to this point it appears to be able to keep up with the demand of our day to day use. In the event you have guests I would suggest using the setting that increases the ice production, and as a last resort you could always buy bagged ice for those events. The water dispenser has it's own nozzle located over the ice dispenser on the door. It has very serviceable flow and was able to fill a gallon container quickly. Last, but certainly not least, is the freezer, The primary reason why we choose a french door unit was to increase the capacity of the freezer. The width of a side by side freezer was a constant problem, but I can tell you that this freezer is definite upgrade in terms of usable capacity and organization. The three shelves allow for thoughtful organization of frozen foods and treats. Not only will this freezer hold more than our side by side, it will allow for much easier access to food items, which greatly reduces the likelihood of lost food from awkward jenga patterns from our side by side. This is an attractive, effective, well designed fridge that has met every expectation. The only knock I can give it is to say that is shallow, but please do not allow the that to fool you. The superior design and lay out of this unit will easily overcome depth as it will maximize your ability to not only store but also organize your food.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great look.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a great look, but I find the inside to be very narrow.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Your feedback is greatly appreciated. if you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook  https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH LG

  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good the compressor went bad and Lg or Best Buy wont fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just randomly stops working !!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had this refrigerator very long and it just randomly stops working , customer service has me waiting a week for service . Not acceptable when you have a family and no where to put your food in the meantime. Waste of money life is not good LG !!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 2 out of 5 stars

    Over price for simple fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over price for a simple fridge especially when we received the crack on one of the lenses

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear the refrigerator you received was damaged. We would be happy to look into this for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rated 2 out of 5 stars

    Nice but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fancy but not practical for a large household. I’d only recommend this to maybe a couple.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the refrigerator did not meet your expectations. ^CP LG

  • Rated 1 out of 5 stars

    it suddenly stops working

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .Bought May 2019. sudden stop 1 a month ago, some food lost. sudden stop tonight, all of the provisions for the pandemic are ruined! 500 dollars worth of food for kids!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane LG

  • Rated 2 out of 5 stars

    Loud Noises

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst refrigerator ever purchased...and service

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts Didn’t work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    12/1 purchased three repair service calls and two parts later it was finally working 12/27/19. What a disastrous situation.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize that this experience has been less than ideal. If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ and our specialists will be happy to look into it. ^CP LG

  • Rated 1 out of 5 stars

    Water/ice maker not working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defective part of frig. Replacement frig to be delivered. Disappointed can’t use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    We did not buy this one, ours is the 26 cubic foot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just realized that this is not the refrigerator we ended up getting. Ours is the 26 cubic foot, black stainless, which I love.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Please call BestBuy regarding this case.We apologize for any inconvenience.^Venette LG

  • Rated 1 out of 5 stars

    Unknown

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am unable to review this purchase. It sits in my garage uninstalled.

    No, I would not recommend this to a friend