Customer Ratings & Reviews

I've been delighted with my 4-door LG refrigerator. I purchased it instead of the Samsung version because there was a lot of concern in the reviews about the noise and messiness of the Samsung ice maker and water dispenser. The LG icemaker is practically silent. I did have one problem today 12 days after it was plugged in. The ice in the ice bin collected and froze, so I had no access to crushed ice or ice cubes. I removed the bin and cleared the frozen ice cubes. Within minutes it was functioning normally. The fourth drawer is fabulous. I designated it for the exclusive use of one member of the family who loves using it, and the French doors section of the refrigerator is tidy for the rest of us. Oh, black stainless -- no fingerprint issues! Yea!

The black stainless is beautiful, but it does nick/scratch. The ice maker went out about 2 years in, and the compressor just went out. So for an expensive fridge, the reliability has been awful. Fortunately, the compressor may be covered under a class action suit and/or recall, but the whole appliance (fridge and freezer) has stopped working, and it's 2 21/2 weeks until service can be here.

I love this refrigerator. It replaced an older side by side refrigerator. Perfect access at the top level to refrigerated food. The counter depth fits great in my remodeled kitchen. Doesn't stick out. Plenty of room. Pull out drawers for freezer and for quick access foods worked perfect for me. Black Stainless matches stove and dishwasher

Looking for a counter- depth fridge- and highly rated LG rating. Found this great buy during the Open Box plus Labor Day Sale Love my 4 door black stainless steel fridge- with great interior LD lighting, door alarms and exterior water/ice functions

Like the new Black Stainless. Different to adjust to the new layout of the fridge. Freezer space is smaller than I thought it would be however it is true that you typically use the fridge portion far more often than the freezer. Controls are easy to use. Ice maker is quiet and doesn't take too much space. Over all very satisfied and glad I made the change.

My wife and I are (sheepishly) PROUD about our beautiful and "cool" new LG refrigerator ! I researched the heck out of many, many refrigerators (style, features, brands, quietness, convenience, color options, etc., etc.) We confidently chose LG, counter-depth (wife priority), black stainless (my choice- very cool). I could go on and on but LG had many attractive sale points- allegedly thee quietest, owner and professional top reviews, really smooth but "tight"/ non-rattle drawers, etc. BUT a weird quirk on my part was the final sale point, and virtually nobody talked about THIS very best factor ! I personally really dislike 99% of the brands for the size/shape of their ice cubes ! Those half moon shaped cubes fit "obnoxiously-perfect" in the bottom of a typical glass, forming a dam. NOT these LG cubes which are exactly the same half-moon shape BUT less than half the size. My wife says they are "cute." Love it ! I cannot say enough about the EXCELLENT service Best Buy gave us, from showroom floor advice, choice of models, to free delivery. And the delivery guys were super ! Very, very careful on our old oak doorways. To get the frig in the house, they had to take off its doors ! No problem; no complaints. Kept smiles on their faces and took everything in stride. I am very pleased from A to Z. Highly recommend our "4-door French LG" to all. Got a great sale from BB, and FREE delivery.

LG makes a very impressive cabinet depth refrigerator. We really like the new black stainless which makes it very easy to keep clean. The ice maker in the door saves space on the inside for storage. Great feature.

wife loves the black stainless.Vary easy to clean and she likes the freezer on the bottom

The design makes it very usable, the middle drawer is great for small items and the pull out freezer makes it easy to locate items. The black stainless steel really looks great in our kitchen.

Love this refrigerator, the black stainless steel color to the CustomChill drawer. The counter depth is great I can reach the back of the fridge with no problem. I have not tried the ice or water yet as I need to get a new waterline, i do recommend getting the waterline when purchasing as I said no and the existing one I had leaked.

Works great, keeps food cold and looks great, I love Black Stainless

Great Fridge. Black stainless is the way to go. The only complaint is ice maker could produce more ice but, that's the price you pay to have the extra space because ice maker is in door.

Counter depth fits nicely and still has plenty of room. Lots of positive comments on the cool black stainless steel color. Oh, and no fingerprints show from the kids. Awesome.

this refrigerator has met all of my expectations. The layout on the insid makes it easy to see everything and the amount of what you can put into it is awesome. I love the black stainless and it is true what they say, no fingerprints. I would definitely recommend .this product.

We love our new LG refrigerator. Even though it is a bit smaller than other models, I like the way it is organized. Some people may not like the deep freezer drawer, but for us it is fine. The black stainless steel is really stunning.

Love the black stainless steel. We have a really small kitchen- only fridge we loved and fits in the space we have.

Bought the entire Black Stainless kitchen suite on 7/25/15. Had Best Buy install (which was fantastic). Looks fabulous - everything was great. Then, I felt so cool and sophisticated with my snazzy new kitchen appliances. On November 25, 2016 (day after Thanksgiving), fridge died. Lost everything. Called Best Buy and was told that since I did not buy an extended warranty (remember, this was a $3,600 top of the line LG fridge), Best Buy could neither repair nor recommend a third-party service. So, I contacted AE Home Services (Sears) and AE Factory Service came the following week to diagnose ($99). Because I had unplugged the fridge while cleaning out $1,000 worth of spoiled food, the tech had to return the next day (no one told me that the fridge has to be plugged in for 24 hours to diagnose a problem). Guy comes back and says it's the compressor. Orders the part and tells us installation is scheduled for 12/19/16. Tech returns on 12/19 puts in a new compressor and drier filter. Tells us to wait 24 hours for the fridge to fully cool down. We wait 2 days - nothing is cold. Chilled fridge but not cold. Freezers not cold at all - even warmer than the fridge box. Call AE Service, next available date for a diagnosis is January 4, 2017. They remind us that this is just the diagnostic visit - that if a part is needed it will be even longer before the fridge is fixed. I call AE service headquarters. No help. We visit Best Buy and speak with the manager to see if we can make an exchange. No "lemon" policy at Best Buy. We must deal with LG. We've called over 12 people... have been transferred literally all over the place between LG and AE. LG referred us to certified service repair people in Louisville KY. One number's voicemail was full - unable to leave a message. The other number was for a television and radio repair only business. We called LG customer service and asked to speak to a supervisor. They are all off on Friday 12/23 through Tuesday 12/27 for the Christmas holidays. We called AE again and spoke with: Heidi, Devon, Lisa, Desiree', and someone I forgot to ask their name. Were told to call every day and ask if there was a cancellation that day. Seriously. They actually told us to call every day and ask for a date. We called the repair guy "Ron" who supposedly fixed the fridge on 12/19 and were told he is going out of town for a week, but he told his manager about it - but there was nothing available before 1/4/17 for a diagnosis. People... this is a beautiful machine... it looks elegant with the dishwasher, stove, and microwave. It's truly lovely. It just doesn't keep your food cold or froze. So, it you want the most expensive cooler available ($3,600) by all means buy one today! However, it would be cheaper to buy a Yeti (oh, yeah... I forgot to mention that we had to buy two Yeti coolers on Thanksgiving weekend just to keep the basics in the house - those were $399 each). A nice NON-certified repair man explained to my husband how to fill the fridge with dry ice to help us get through until January... Seriously? I have to buy dry ice to have food in the house? This particular LG French Door Black Stainless refrigerator is a LEMON. If you buy one, I wish you the patience of a saint and have this advice: BUY THE WARRANTY. This should be a crime - to require a warranty for a top of the line appliance - but BUYER BEWARE. Without one, you're toting bags of ice for months. Thanksgiving weekend through Christmas and New Years... NO REFRIGERATOR. I keep telling myself this country was built by people who traveled across it in covered wagons and no snazzy looking appliances - I just didn't expect to spend THOUSANDS of dollars on LG appliances and have the "roughing it, camping out" experience through the holidays.

I have had my new black stainless steel refrigerator for about 4 weeks. It looks elegant mixed with my other black appliances. I think the new black stainless steel would look fabulous in just about any setting. I had not looked at or purchased a new refrigerator for more than twenty-five years. I fell in love with the color immediately. I had to really READ the manual to understand the nuances of how the new technology works. So far, I am enjoying everything about it .