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Customer Ratings & Reviews

Your price for this item is $974.99
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The comparable value price is $3,899.99

Customer reviews

Rating 4.5 out of 5 stars with 766 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the 23.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Craft Ice. They rave about the craft ice feature, calling it the best and perfect for entertaining. Many also appreciate the spaciousness and counter depth of the refrigerator. Some customers have concerns about noise, water taste, and price, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 766 reviews
  • Pros mentioned:
    Craft ice, Refrigerator size

    Rated 5 out of 5 stars

    Perfect Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Plenty of room. Love the craft ice option as well.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Counter depth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome design, it fits perfect and works great! Love the round ice balls for my drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ice cubes and I love the amount of space this refrigerator has.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    First in-door water/ice dispenser!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased our LG French Door Counter Depth refrigerator just a week ago, but so far we love it! The in-door water/ice dispenser is fantastic. The LG water pharmaceutical filter makes the water taste great and filters out so many particles from tap water. Would definitely recommend LG to anyone in the market for a new refrigerator. The delivery of this appliance arrived without any issues. Thank you Best Buy for a great appliance buying experience!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Impressive options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a review at two weeks after purchasing a four piece sweet of the kitchen appliances, all of which are LG. So far I am impressed with all the options included. Very quiet and all very easy to use options. One thing I am having issue with is the doors are not zero clearance. Somehow I will make this work in my kitchen I do not want this refrigerator to leave.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    LG with craft ice!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time with great communication from the delivery team. They left refrigerator just outside where we had requested and we were able to maneuver it into place without difficulty. Appliance is top notch. The craft ice is a great feature and makes perfect cylindrical ice for cocktails. Never would have thought we would have ordered appliances from Best Buy but definitely will be top choice in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    The perfect refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This french door fridge is a delight. The food is at eye level and so easy to locate. The crispers keep fruits and veggies fresh longer than I expected. The freezer keeps frozen food in drawers and bins making it easy to find what I’m looking for. I love the round ice cubes! Surprisingly, the stainless steel surface is easy to keep clean. This refrigerator makes me smile every day! I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Refrigerator size

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size works a lot better in our kitchen. Also, the special ice maker is great! Enjoying it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    good frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been happy with it so far. Plenty of room and love the craft ice.

    I would recommend this to a friend
  • Cons mentioned:
    Door closing

    Rated 4 out of 5 stars

    LG can do better - not their best showing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had great service from Best Buy. The Frig is not so great. Doesn't really make craft ice well. I am constantly resetting the ice maker. Also it is hard to close the RH door and when you close the LF door it slams. Not my favorite. But again nothing against Best Buy. They are great. The LG is just not great...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Refrigerator size

    Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: size, capacity Cons: water temperature (too warm) craft ice maker only makes a few at a time

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks sharp Cleans up easily Easy to use Nice storage inside drawers inside the refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Lots of room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More room than other brands. Artistic ice is a really nice option

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 4 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don't like about is is that the power cord comes out of the top & has to fit under those small cabinets above the fridge. Has to therefore be slid over to the other side which leaves a gap between fridge & counter. My husband likes the ice baller for whiskey

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing works just fine, we like the smaller space it takes up, really like the ice maker with two types small cubes and round balls. We would prefer less freezer space and more refrigerator space. Easy to use controls and to read. We have only had the refrigerator about one & half months, so we will see if this excellent operation lasts after a years operation.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Just as advertized

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious for a counter depth refrigerator...thin ice maker in door works great...setup easy...

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Love LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new LG frig and the Craft Ice Maker in addition to cubes & crushed. The print-proof stainless steel is living up to it's reputation and we have not seen one drop of water after filling up our glass. We like the layout and space of areas inside the frig--and the pull out drawers and freezer space is ample and well designed. We are very happy with this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and reliable, love all of the ice. Very spacious, great design.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Like the refrigerator, craft ice not so much.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very happy with it. Very quiet. The craft ice is useless. Takes days to make a dozen huge ice cubes. The regular door ice maker is small and may be a problem if you are entertaining guests. For everyday usage it's great. Would better be served with a second regular ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Stupendous Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a beautiful refrigerator. Every detail well thought out. We had a problem getting the main icemaker to work (the Craft ice maker in the meantime worked fine). Repair was made from LG service, which was scheduled and done efficiently. He found a factory defect that was easily resolved in the waterline. We were very pleased and just love our new LG!

    I would recommend this to a friend